Best Buy Employee Reviews

2.0

Consultation Agent, Geek Squad (Former Employee)

14.11.2023, Job Location: Hillsboro, OR

The only benefit of working here is the jobs you can get after.

There's no room for growth within this company; they get rid of more jobs every year. Working with the general public is exhausting and unless you have a great management team to back you up (if Best Buy hasn't fired all of them) it will be miserable.

2.0

Sales Associate (Former Employee)

12.11.2023, Job Location: Cedar Hill, TX

I'll try to keep this as short as I can. I used to work at my local BestBuy for a number of years. I left once I secured a good job in the IT industry.

I could've left sooner, considering this was during the days where TTS was new and being VERY heavily pushed. Store management favored those who did well on their on credit apps conversions, but I later overheard employees trying to push TTS and credit apps onto Spanish speaking customer who had NO idea they were signing up for such things-I don't think I need to tell you how disgusting of a practice this is...

I was offered other positions within the store, but the pay is low and honestly the only thing that kept me going were the good conversations with customers and the floor crew/warehouse.

5.0

Shift Leader (Current Employee)

12.11.2023, Job Location: Las Vegas, NV

Best Buy is actually extremely easy to work at and work with. The managers based on where you work legitimately care for you and will make sure you know your job inside and out.

Until they are comfortable with you working on the sales floor you will spend your time learning the front end registers and customer service to work on de-escalation skills within conflict. The sales floor is busy so it isn’t hard to find things to do.

Customers can vary between those who legitimately find your help to be the greatest thing and will change their entire day and view on their future dealings, or you’ll get the person who no matter how many lengths you go for them they do not care about you and will speak about how horrible of a person you are because you won’t just give them free items worth hundreds of dollars.

Pros: decent pay, management, work-life balance

Cons: box of chocolates, bartering customers

2.0

Sales Associate (Former Employee)

12.11.2023, Job Location: Cedar Hill, TX

I'll try to keep this as short as I can. I used to work at my local BestBuy for a number of years. I left once I secured a good job in the IT industry. I could've left sooner, considering this was during the days where TTS was new and being VERY heavily pushed.

Store management favored those who did well on their on credit apps conversions, but I later overheard employees trying to push TTS and credit apps onto Spanish speaking customer who had NO idea they were signing up for such things-I don't think I need to tell you how disgusting of a practice this is...

I was offered other positions within the store, but the pay is low and honestly the only thing that kept me going were the good conversations with customers and the floor crew/warehouse.

1.0

Sales Advisor (Current Employee)

6.11.2023, Job Location: Jackson, TN

Typically you’ll deal with an assortment of customers. Depending on which location you are at management may be overbearing and or unappreciative of the work you do. The hardest part of the job in my experience has been dealing with management and leadership.

Little to no accountability throughout my experience as an employee. The most enjoyable thing is definitely the customers and being able to help them get what they need. Customers coming into best buy are often times understanding when greeted with a kind expression. There are a variety of different people who work at Best Buy from my experience which is always nice to see.

But management and leadership definitely need a ton of work in relation to understanding, accountability, and consistency. Great people individually and easy to get along with but work still needs to be done in those departments. It makes your job difficult as an advisor when the leadership doesn’t have things figured out and or are not consistent with enforcing standard rules or lack understanding for personal situations or lack the ability to communicate effectively and professionally.

2.0

Shift Lead

30.10.2023, Job Location: Tracy, CA

They are way too hard on everyone about numbers especially considering there aren't a lot of customers that go in. Additionally the managers have no respect for employees and constantly talk behind their backs.

I was a leader for a while and they would tell me horrible things about other people as well as explain HR cases that are not supposed to be talked about. HR does nothing to help because most of the HR worthy things are done behind closed doors and not on camera. Worst place to work.

1.0

Core Home Theatre Sales Associate

26.10.2023, Job Location: Concord, NC

In my time at this position, I was initially very fond of the job and its duties, though this would change over time as a new CEO was placed in charge and overhauled many operations throughout the company and its partners.

These new changes negatively impacted communications between clients, staff, and partners. Due to the lack of communication, clients would often be told untrue things and become upset when arriving to the business for the services that were wrongly advertised.

New management and new strategies from the new CEO ensure that staff are paid less and are replaceable. There is no longer any job security or upwards movement within the company. I witnessed co-workers be let go after earning promotions because "its cheaper to just fire them," even though they were "part of the Best Buy family".

4.0

Sales Associate

17.10.2023, Job Location: Greenville, NC

I was seasonal for two terms and when it’s the months of November-January you will be working a ton. The pay isn’t bad, seasonal workers started at $15, but you will feel overworked at times. Also, if you’re not prepared to work the days before and after a holiday this isn’t the job for you. I learned a lot about how sales work and the steps needed to climb the ladder in that career.

Some of my managers were more helpful than others. I loved all of my managers as people, but there were only a few that I felt were so extremely helpful on a day-to-day basis. As a extrovert, the workplace culture was very enjoyable. It took a minute for the experienced workers to warm up to the new hires, but if you’re good with people it won’t take long.

The hardest part of the job was the lack of hands-on training. 80-90% of it will be e-learnings on the computer. You also might be thrown into a position that you didn’t apply for in the first place with little to no in-person training.

Again, it will mostly be e-learnings. I don’t do well with learning a job without being able to learn from preforming the task and getting feedback, but if you do well with that, this is the job for you! The most enjoyable part of the job was the people! I had the most amazing coworkers or all types and I thoroughly enjoyed the diversity in age and backgrounds.

5.0

Sales Associate

17.10.2023, Job Location: Midland, TX

Working at Best Buy has been an incredibly rewarding experience. From day one, I was welcomed into a team of dedicated and knowledgeable individuals who share a passion for technology and helping customers. The company’s commitment to employee development is evident through ongoing training programs and opportunities for advancement.

The work environment is dynamic, fast-paced, and filled with a sense of camaraderie. Best Buy fosters a culture that encourages collaboration and innovation, which makes every day on the job exciting and engaging. The management team is supportive and genuinely cares about the well-being and growth of each employee.

One of the standout features of Best Buy is the emphasis on customer satisfaction. The company truly believes in providing exceptional service, which aligns perfectly with my own values. It’s incredibly satisfying to assist customers in finding the right products and solutions to meet their needs.

Furthermore, Best Buy’s commitment to sustainability and community involvement is inspiring. Being part of a company that actively seeks to make a positive impact on both the environment and local communities is something I’m proud to be a part of.

In conclusion, my time at Best Buy has been a fantastic journey filled with learning, growth, and a genuine passion for technology. I wholeheartedly recommend Best Buy as an employer to anyone who shares a love for innovation and customer-centric service.

2.0

Product Flow Specialist

11.10.2023, Job Location: Wesley Chapel, FL

Retail woes. The warehouse stays intentionally understaffed and running on as little employees as possible, making learning the job and the day-to-day hustle an absolute nightmare. I have spoken to people that work at other stores, and they have even said that when their sales people run out of hours, they will schedule them under warehouse labor hours instead, and just put them on the sales floor - that's how bad it is. You are also timed in everything you do, it is a requirement because of the way these stores are ran. If you open, you are against the clock getting together every order that was placed over night. And once the store opens, you're against the clock hustling for every in-store pickup so that you have it up front for them by the time they reach the store. It's a nightmare.

2 stars, can't give it 1 star because it can definitely be worse. But wow, is it miserable. Felt like I was on the track running 400 meter sprints sometimes.

2.0

Warehouse Associate

8.10.2023, Job Location: Loveland, CO

This only applies If you cared about your job. Once you clock in, you'll be cleaning up after the rest of the warehouse employees who are just collecting a check. You'll then have to fulfill orders and do everything that your bosses/co workers will not do.

You will be expected to work harder than management or be let go. Even though you aren't responsible for sales, if your "order pick" numbers are low, you'll be reprimanded and it will be posted for everyone to see. As a warehouse employee, you are an after thought of the company, unless you're management.

Customer service will make you feel like it's your fault if you don't do their menial tasks for them because they're "busy with customers". If you had to take medical leave, don't expect a job when you come back. HR will tell you your eligible for reinstatement but you will not be reinstated. Very disorganized company who only care about their sales force.

2.0

Customer Service Associate

6.10.2023, Job Location: Jersey City, NJ

Constantly under staff because everyone quits once they realize the manager whose name starts with an N is a Sociopathic weirdo with unrealistic expectations. But don’t worry! You’ll be expected to do the job of 5 people at once. Don’t like it? Too bad. What I learned from here is how much I didn’t want to work here. Bias management most are related in some way. And good luck if you think you’ll be getting a promotion and you’re not related to one of them. The job really shouldn’t be hard at all but the people who are in management here manage to make a simple job hellish. Not to mention coworkers that will steal your stuff out your lockers.

4.0

Sales Advisor (Current Employee)

2.10.2023, Job Location: Sterling, VA

If you love technology and are in high school or college, this is without a doubt the best low skill job you can have. Not to say its without its flaws, but it is a pretty fun work environment that doesn't overwork you.

I'd say the biggest flaw is that if you want a lot of hours, they can be hard to get. Seldom do people apply and automatically become full time. Even then, full time employees can get as few as 32 hours a week.

You also need good performance in credit card apps and memberships to get those hours. Not a good career at all but it's good for some extra money or as a temporary job while you look for something better. If you don't like technology, don't even bother applying.

Aside from that, the only other real downside is the lack of quality training. you'll do 16-20 hours of elearnings which are hard to absorb and memorize and they'll throw you on the floor expecting to know most of it. Your first two weeks will be your trial by fire but it gets much better after that.

Customers can be hard to deal with but it's like that with pretty much any customer service job. Not a lot of sidework/closing work so don't expect to stay late like you would at a restaurant.

3.0

Sr. Consultant (Former Employee)

27.9.2023, Job Location: Bismarck, ND

Current CEO of best buy only cares about the short term - just ensuring the shareholders stock goes up. Previous CEO truly cared about the company and foremost put the employees first. The current CEO was handed a golden egg of a company, and she tarnished it heavily.

After a year of record profits, 50% of all corporate staff positions were eliminated. Training for employees is virtually nonexistent now. And all managers and supervisors were given the duties of their superiors that were laid off - but for no increase in pay.

Best buy used to be where you would go for knowledgeable advice, but now is somewhere you go and get a completely different answer depending on who helps you.