Working at Sears
Reviews: 14
Score Stats:
5 5 stars
4 4 stars
3 3 stars
2 2 stars
1 1 star

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employee feedback

employee feedback

Sears Overview Table
Headquarters: Round Rock, TX
Industry: General Merchandise Stores
Size: 89 000
Type: Public
Revenue: 13.2 billion
CEO: Edward Lampert

Sears Employee Reviews

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Merchandise Associate (Former Employee)

4.11.2023, Job Location: Tacoma, WA
The management overworked everyone. Disrespect was a daily occurrence, as well as gossip. Terrible pay, miserable managers who enjoyed embarrassing employees, and a failing corporation that barely knows how to run.

Sales Associate (Former Employee)

29.10.2023, Job Location: McHenry, IL
Work was productive at this Sears outlet. There were many customers looking for products to buy for houses that they were rebuilding or fixing up. So customers didn’t want an extended Warrenty. There was also customers coming in for spare parts on broken appliances. So we would be looking up appliance numbers and order the parts.

Customer Service Associate (Former Employee)

26.10.2023, Job Location: Lafayette, LA
By far the best job I’ve ever had. Management always tried to work with you, they always tried to promote culture and very flexible. I worked this in high school and college and always was accommodated to keep school as my focus.

Receiving Associate (Former Employee)

25.10.2023, Job Location: Port Arthur, TX
The stores are closed now but it used to be pretty good working in receiving there. As long as you were handling your business it was fine, but RTV was frustrating when some returns were lost or stolen.

Refrigeration Technician (Former Employee)

25.10.2023, Job Location: Texas
It started out as a great job but not long after starting you will notice that anytime a customer has a problem that the management can't find an answer too they will you things like make an excuse to go to your van and get out of there.

Leaving the customer upset and calling back in for another service technician (which most likely will be you). The reason for that is you usually only 1 or 2 techs work in the same area.

Customers usually aren't happy when you return another time after ditching them.

Global Workforce Operations Manager (Current Employee)

17.10.2023, Job Location: Round Rock, TX
It’s the amazing people that kept me here throughout the years. Leadership is very supportive and invested in my success. I would not be where I am today if it wasn’t for those leaders but even more so for everyone who worked on my team throughout the years. Many became and stayed friends long after they left the company.

Learning opportunities are plenty, collaboration is critical. With a drastically trimmed down headcount, you have to be willing to work cross functional for the greater good. It’s a challenging environment but also very rewarding.

Customer Service Representative (Former Employee)

15.10.2023, Job Location: Newark, OH
Okay job for your first job. Just have to listen close to what you can do. They told me an hour lunch for working an 8 hr shift and then when I returned, I was fired with not being allowed to explain myself or 2nd chance given. Oh well…on to something better anyway.

Senior Customer Service Specialist (Former Employee)

2.10.2023, Job Location: Round Rock, TX
I really enjoyed this job after I really became familiar with all the different systems. The idea was odd - the customer was transferred to us when they requested a manager, yet we are not managers.

95% of the time a resolution was possible, I felt we were given many options when it came to finding resolutions.

Catalog Sales Associate (Former Employee)

3.9.2023, Job Location: Hilo, Hawaii
I began as a part-time catalog phone sales and worked around my class schedule.

Was promoted to PBX operator and took credit card applications. Was promoted to home fashions on floor when store expanded. Management worked with employees. Commission sales associates were not always to work with.

When I was promoted to commission furniture department, it became stressful and I could not meet the quota. I eventually decided to leave as I did not like the person I became with the competitiveness among my fellow sales associates.

Service Technician (Current Employee)

14.8.2023, Job Location: Mooresville, NC
The most enjoyable was actually helping people and doing repairs. The least was the 250-300 miles I had to drive each day to get to my assignments. The daily routes were never logically assigned. I drove back-and-forth so much that I couldn't complete my assignments because I sat in traffic!

Softlines/Cashier (Current Employee)

9.8.2023, Job Location: Concord, CA
The job is physically demanding, with many things to do daily.

Every day is different and fun. I walked all my shift all the days. Some of the people that work there are good, except two or three, as the manager and one or two cashiers...

The store is dirty, without security personnel, and with a few employees. There are a lot of shoplifting, and we can't do anything about it. Is like to work in a ghost town.

Appliance Technician (Current Employee)

25.7.2023, Job Location: Remote
Their definition of a technician is a salesman with some mechanical skills.

All the company push for our sales of home warranties and clean and maintains. I was hired in as a technician because I know how to work on things and you get no recognition for completing jobs all of the recognition is on what you can sell.

Retail Sales Associate (Former Employee)

17.7.2023, Job Location: Richmond, VA
Sears is no longer open in my area! It was just a retail store with Managers changing every few months. My job was in lawn and garden sales . Low hourly pay plus low commission!

Softlines Supervisor (Former Employee)

27.6.2023, Job Location: Du Page County, IL
As with most of my jobs, employees are severely underpaid for the vast amount of (manual) labor they do, but managers will berate you for not meeting the expected store profit. Forced to stay several hours after shift was over to meticulously undo the mess which customers had left the store in.
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Average Hourly Rate for Sears Employees
$18.15 / hour Avg. Base Hourly Rate (USD)
$89k / yearAvg. Base Salary (USD)

Sears Stats

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Sears Employees FAQ

Sears rating is 2.7 out of 5.0 points, based on 14 user ratings.

Users do not recommend the company for employment!

Evaluation based on a large number of reviews, as a rule, is enough for an objective assessment of the company.

Sears is not blacklisted.

About Sears

Sears, once a household name synonymous with home appliances and retail, has adapted to the changing landscape of the industry. While the company has faced challenges in recent years, it remains a significant player in the retail sector, employing thousands of individuals across the United States.

Working at Sears

Working at Sears offers a unique opportunity to gain experience in the retail industry, interact with a diverse customer base, and contribute to an established brand. Whether you're a seasoned professional or just starting your career, Sears provides opportunities for growth and development.


  • Diverse Career Opportunities: Sears offers a wide range of positions, from sales associates and cashiers to customer service representatives and technicians, catering to a variety of skills and interests.
  • Competitive Compensation and Benefits: Sears provides competitive pay packages and comprehensive benefits packages, including health insurance, retirement plans, and paid time off.
  • Opportunities for Growth and Development: Sears encourages employee development and provides training programs, mentorship opportunities, and tuition reimbursement, enabling employees to advance their careers.
  • Positive Work Environment: Sears strives to foster a positive and supportive work environment, promoting teamwork, collaboration, and recognition of employee achievements.
  • Impactful Contributions: As a part of Sears, you'll have the opportunity to make a direct impact on customers' lives, helping them find the products they need and providing exceptional service.


  • Changing Retail Landscape: The retail industry is constantly evolving, and Sears has faced challenges in adapting to online shopping and changing consumer preferences.
  • Potential for Layoffs: As Sears undergoes restructuring and adapts to market changes, there may be a risk of layoffs or store closures.
  • Retail Work Schedule: Retail positions often require working weekends, evenings, and holidays, which may not be ideal for everyone's lifestyle.
  • Fast-Paced Environment: Retail work can be fast-paced and demanding, requiring quick decision-making and adaptability to changing customer needs.
  • Customer Interactions: Retail work involves interacting with a diverse customer base, which can sometimes be challenging, requiring patience and conflict resolution skills.

Training and Support

Sears is committed to providing its employees with comprehensive training and support to ensure they are well-equipped to perform their jobs effectively. New hires undergo onboarding and orientation programs to familiarize them with company policies, procedures, and products.

Sears also offers ongoing training opportunities, including product knowledge workshops, sales techniques training, and customer service skills development. Additionally, employees have access to mentors and supervisors who provide guidance and support throughout their tenure at the company.

Job Duties and Responsibilities

Job duties and responsibilities vary depending on the specific position, but some common tasks include:

  • Providing customer service and assistance
  • Answering customer inquiries and resolving issues
  • Processing transactions and handling payments
  • Merchandising and stocking shelves
  • Maintaining store cleanliness and organization


Working at Sears offers a blend of challenges and rewards. While the retail industry faces ongoing changes, Sears provides opportunities for personal and professional growth, competitive compensation, and a supportive work environment. If you're seeking a dynamic and rewarding career in retail, Sears may be a suitable option for you.