Office Depot Employee Reviews

1.0

Copy & Print Specialist (Current Employee)

3.11.2023, Job Location: United States

I work for a retail location in the U.S. The store I work at has good employees and it's pretty much the only thing this location has going for it. Every week it seems like there's a new issue cropping up and at the end of the day it stems from corporate.

A list of everything wrong with the company:

- The website contains essentially false-advertising, saying print jobs can be done same day and then spitting out a due date after the customer has already paid, that doesn't match that message

- The past few weeks the website has been going down constantly, the main problem with this is that website is the only way to order certain items (nametags, photos, etc.), if it goes down we outright can't take some orders for customers

- The customer service line is a joke, it's outsourced to a 3rd party company in Bharat(India), which is not inherently bad, however, the staff are barely trained on what the company policies are and tend to contradict the actual store locations a lot of the time, leading to customers having unrealistic expectations of the company when they come into stores.

- This last issue is more-so indicative of the state of retail in America than a standalone issue Office Depot has, I will be going in-depth as to how it effects us on a store level however. Corporate does not want to actually give us hours, which you see at any retail location across the country, how this effects us on the store level however is doing three things at once, not having the staff or time to call HP or Xerox or our finishing equipment vendors when our equipment needs maintenance, leading to reduced productivity and downed machines on the regular (and that's not even mentioning the inferior print products we produce as a result), and not providing actual customer service to customers, which often times leaves them upset and swearing up and down they'll never shop with us again. The messed up thing is almost all the staff at our location really want to help customers out and we are told by corporate "No, focus on online orders, checking people out, and print orders". While I understand that corporate wants us to not focus all our time and energy on 1-2 dollar print jobs that can be done at the self-serve machines, I believe Office Depot could really become the big fish in a small pond if we rebranded ourselves as a chain that provides great customer service and great products, but for a premium.

Honestly, the state the company is in is depressing

1.0

Solutions Advisor (Former Employee)

20.9.2023, Job Location: Walnut Creek, CA

I was hired four months ago. Went from part-time to full-time and was then laid off.

I was giving them what they wanted: numbers, surveys, and complete customer satisfaction. They could not afford to keep me, or my colleague, who is a manager. It's really sad; they're letting go of two of the most hardworking employees there.

Their loss... You want to know the best part? Apparently, they just expect us to reapply in a couple months... LOL

3.0

Sales Advisor (Former Employee)

7.7.2023, Job Location: Tempe, AZ

I had the opportunity to work as a Sales Advisor at Office Depot, and overall, it was a fulfilling and positive experience.

Here's my review of working at Office Depot as a Sales Advisor:
First and foremost, the company culture at Office Depot is excellent. From the moment I joined, I felt welcomed and supported by my colleagues and managers. They fostered a friendly and inclusive environment where teamwork was highly encouraged. Everyone was always willing to lend a hand or share their knowledge, which made the work atmosphere collaborative and enjoyable.

As a Sales Advisor, I had the chance to interact with a diverse range of customers on a daily basis. This aspect of the job was one of the most rewarding. I was able to assist customers with their office supply needs, answer their questions, and provide guidance on the best products for their requirements.

5.0

Sales and Logistics (Current Employee) - - June 4, 2023

4.6.2023, Job Location: Bellevue, WA

If you want a job to help you have structure and a good understanding of how logistics work, this is a great job. The individuals here are amazing people. I wouldn't want to leave, but the only thing that is bad about this job is that the higherups don't care.

People above the general manager role DO NOT listen to concerns. There are things such as paying out an employee who catches shoplifters but there it is. The company only cares about the money through the grapevine. No one cares about the actual employees lives, so on and so forth.

Working at Office Depot has showed me different walks of life that can orient themselves in a team but alas, the issues rise when the higherups don't see our value in work. They only see numbers. The registers are as old as I am, and they are not willing to upgrade it.

The machines we use are all incredibly outdated, but thats what you get when you work at a place that is constantly losing to amazon.

2.0

Cashier (Former Employee)

9.5.2023, Job Location: Portland, OR

Most "bad job" qualities can be expected here, You will be disposable, you will be communicated with poorly, most of the time, sometimes the in store crew can manage pretty decent teamwork, but the upper management has no idea what goes on in the store.

The company has no idea what innovation or integrity mean, and expect to have to browbeat or misdirect customers into joining their very underwhelming rewards program.

1.0

Several Positions (Former Employee)

28.4.2023, Job Location: Bristol, VA

What is the best part of working at the company?
Until I was laid off, it was a steady job in an area with limited opportunities.

What is the most stressful part about working at the company?
Just about everything--constant monitoring/recording of phone calls, log-in times, breaks, unrealistic expectations of perfection while completing tasks at high speed, expecting time off to be scheduled at least two weeks ahead (as if we could predict illness, car trouble, etc.), difficulty getting holidays or full weeks off scheduled even far ahead of time, just the constant feeling of someone always watching you every second of the shift.

What is the work environment and culture like at the company?
Toxic, many jobs have been sent overseas since the merger.

What is a typical day like for you at the company?
Pressured. I was actually relieved to be laid off.

2.0

Cashier (Former Employee)

4.4.2023, Job Location: Woodstock, GA

My first job was at an Office Max in the 90s. So when I needed part time work, I thought I knew what to expect. Put in application, had a great interview, was offered the job and told when to show up for paperwork.

At the appointed time, the manager wasn’t even there. I was asked to come back.

Returned another time to complete the new hire process and the MOD was unaware and didn’t expect me. He tried half heartedly to find out what to do, but the “system was down”. I left and didn’t try again.

If management can’t get through the hiring process I imagine the day to day isn’t any more organized.

5.0

Assistant Manager (Former Employee)

2.4.2023, Job Location: Assistant Manager

Mostly good not much bad. A good workplace. The employees are easy to work with and manage. The best part was meeting new people. I enjoyed dealing with the customers.

1.0

Stand up forklift operator (Former Employee)

26.3.2023, Job Location: West Chester, OH

I used to work at Office Depot OfficeMax/veyer, they barely train, they treat they’re employees not fairly overall, it’s a terrible company to work for, they do not watch out for safety, all the forklift are dirty, the floors are dirty, the building is dirty, if you are white they don’t treat you fairly, they expect you to work yourself in the ground, they care more about speed than the employees safety, they care more the product than the employees safety.

3.0

Sales Associate (Former Employee)

15.3.2023, Job Location: Houston, TX

Sales Associate (FormThe work at Office Depot as a sales floor associate is easy to perform.

The quality of your work is very dependent on experience and finding your groove in the store. Work culture is highly dependent on the manager on shift. Some managers may be very "by the book" (not to imply that other managers break rules) and that affects how you interact with other employees and customers. Some managers bring a more relaxed atmosphere. In a sense managers can change how performing the work at the job feels.

Not the difficulty or complexity of the work.

If you can handle a variety of personalities including "toxic" personalities, and can stock shelves and work a register this job is for you.

2.0

Tech Specialist, Print Specialist (Former Employee)

1.3.2023, Job Location: Boca Raton, FL

Not the best because of the constant changing of items to push for customers. It changed sometimes every week or less. I think the company is trying different things but they still need work.

3.0

Warehouse Associate (Former Employee)

22.2.2023, Job Location: Carol Stream, IL

Didn’t know what to expect day in and day out. It could be a 4 hour day or a 12 hour day. Management was okay for the most part.

I usually had no problems with them and kept open communication. If you did your job, management had no problem working with you.

3.0

Sales Associate/Cashier/Customer Service (Former Employee)

19.2.2023, Job Location: Arlington, TX

Ita good job, a tad slow no doubt, and the customers are a bit too serious. The literal only thing that holds this job back is the pay. $11 an hour isn't enough for anybody.

1.0

Cashier/Customer Service/Sales Associate (Former Employee)

5.2.2023, Job Location: San Bernardino, CA

What is the best part of working at the company?
manager cut my hours after making me employee of month and said theyre short staff made no sense, it was a really fun job customers would come back to talk to me and id help get what they needed .

What is the most stressful part about working at the company?
hours cut out of nowhere ,was getting steady income then suddenly cut ,very unfair

What is the work environment and culture like at the company?
fun,gret employees, never a dull moment always there for another

What is a typical day like for you at the company?
fun, casual conversations with customers, great sales, easy to sensor/ display merchandise out , recovering store making it neat, sanitize station when needed every hour. Creating new price tags on a daily .

3.0

Sales Associate (Former Employee)

4.2.2023, Job Location: Cinco Ranch, TX

Worked here when i was in high school. Overall a good environment. Pay was not great for all the things they expected, but management was very nice and professional.

5.0

Sales Associate (Former Employee)

28.1.2023, Job Location: Washington, DC

It was good place to work I loved it you move ul fast and no one judges you. You work hard and out in the the time and you’ll get there easy peasy. It’s cool

3.0

Fulfillment Associate (Current Employee)

23.1.2023, Job Location: Sumner, WA

I wouldn’t work here if you want decent hours. Sure it might be 18 an hour minimum but my first paycheck was 800 due to lack of hours.

If your looking for part time then this is the place for you. But if you are looking if for a place to get decent hours and a consistent start time, I insist else ware. The people are okay tho.

They are helpful when ever you need improvement. Benefits are pretty mid.

3.0

Copy and Print Associate (Former Employee)

18.1.2023, Job Location: Norman, OK

It was a good work experience generally but I had to struggle to be taken seriously about my scheduling needs more than once. Customers were usually mean or cold, but repeat clients were usually kinder than the others.

Good coworkers for the most part. It isn't the worst job, but after two years of what I experienced, I wouldn't recommend it if you genuinely care about other people or about doing your job well.

You'll get drained very quickly. Machines are always broken because corporate won't replace them, workers aren't compensated fairly for their hard work until they try to leave, head management has to be badgered to fix anything but usually other managers have to overextend themselves to make workers feel heard and cared about... it's not the worst but it's not the best either.

2.0

Sales Associate (Former Employee)

17.1.2023, Job Location: Oregon

Minimum wage for demanding managers. The company should be underwater by now. In the summers, the store was so hot that customers complained about having to shop quicker because they thought they might pass out. In the winters, the staff went against dress code to wear hats, gloves, and jackets because they kept it so cold.

4.0

Sales Advisor (Current Employee)

17.1.2023, Job Location: San Antonio, TX

Office Depot isn’t a bad place to work, customers may come in groups or separately and try to check out at the same time. Management is very good and will take time to listen to you and your needs. Coworkers are usually fun to talk to and work with.

Overall it’s a nice job although you will be paid bi-weekly, leaving you with less money than you need.

1.0

Print & Client Services Manager (Former Employee)

7.1.2023, Job Location: Denton, TX

Zero work life balance, constantly changing schedules, low pay for the amount of work expected and also having to deal with angry, entitled customers.

3.0

Sales Associate (Former Employee)

20.12.2022, Job Location: Raleigh, NC

I appreciated the kindness of employees and managers and the flexible work schedule the store is calm at some moments and gets busy during other moments and everyone gets together to help make it through. We had staff appreciation parties with snacks.

15 min break paid, but 30 min lunch unpaid. I didn't like when they raise the pay by .50 cents to new hires, they didn't inform me that I could get a pay raise. There is no health insurance for part time sales associates, the workload in the morning is hard to get through when understaffed, there was no training on bathroom responsibilities, so the bathroom was dirty and there was no routine check in ordering supplies.

They usual scan out from store inventory or if the manager remembers order bathroom supplies. We also have zebra device to check store inventory and pick up calls and I felt people didn't pick up calls quick enough when I knew some associates in print could pick up calls directed towards them.

2.0

Supervisor (Former Employee)

6.12.2022, Job Location: Alabama

The store I worked in was perpetually understaffed, so the copy/print center became the default front end cashier. So, one person was to do all the copy/print work that came in online and in person while simultaneously ringing up all in-store sales, and logging entries for the shipping drop-off service.

Waiting on 3 people at once was standard, but I was "spoken to" for not doing more -- I should be able to wait on 5 customers at once (with only 1 register, 2 print/copy computers, and 1 shipping computer.) Meanwhile, management would loiter by the door on personal calls waiting to direct customers to what they were looking for.

Scheduling was also random - you never knew if or when you'd be working until Saturday evening the week before. Hours of video training had to be done on personal time because they were understaffed.

HOWEVER: I believe my experience was due to terrible management. I did an emergency fill-in (same position) at another location and I felt like I was on vacation.

2.0

Supervisor/Manager (Former Employee)

24.11.2022, Job Location: Abilene, TX

You are promised full time but get part time. No paid holidays. They used to have paid holidays. They close for Christmas, Thanksgiving and Easter but you lose work unless you have accrued PTO. There are PTO black-out dates. Nor requests off during back to school, Thanksgiving or December. Managers can but no one else.

They will also tell you to do things and then throw you under the bus when they get caught. Some people have been released, paid severance pay and then rehired. Only the special people. 3 managers I lknow personally. Managers take zero responsibility for anything. They prefer to blame the employees.

5.0

Stock Associate (Former Employee)

30.10.2022, Job Location: Santa Cruz, CA

I worked the morning shift, which was. 7-12. If you don’t mind waking up early I suggest this shift because you get off at noon and have the rest of the day to yourself.

Most of the time I was just stocking shelves, but sometimes customers will ask you where things are, if you don’t know just ask in your mic, but the more you stick things the more familiar you’ll get with the store.

One thing that was cool is if you catch someone stealing then they’ll give you a percentage of the items recovered. Like I caught someone stealing $30 worth of stuff and I got $10 for that, and they give you a paper certificate. I enjoyed the people I worked with as well, they were all very kind and I could have a conversation with any of them.

I recommend that you work here.