Working at Xerox
2.7
Reviews: 10
Score Stats:
5 5 stars
1
4 4 stars
3
3 3 stars
2
2 2 stars
1 1 star
4

Recommended
for employment

Positive
employee feedback

Negative
employee feedback

Xerox Overview Table
Headquarters: Norwalk, CT
Industry: Wholesale Trade
Size: 24,000 +
Type: Public
Revenue: $7.11B
CEO: Steve Bandrowczak
Website: https://www.xerox.com

Xerox Employee Reviews

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4.0
star

Production Service Technician III (Current Employee)

14.11.2023, Job Location: Mogadore, OH
Great managers, local sense of accomplishment keeping businesses running nearby. Numbers are big importance and are brought up every chance they can get via email. Pay appears to be competitive for being a good worker they do want to keep you around, lack of communication is big area for improvement. On a large scale with 20 guys being managed between canton and part of Cleveland

Consistent work, enjoy my day to day duties of visiting customers and being their hero for the time being. Hardest part of the job I would have to say is getting technology to work for you and the customer. Not a perfect world, but there’s a solution for almost everything that both sides compromise for.
3.0
star

Technical Service Representative III (Current Employee)

1.11.2023, Job Location: Urbana-Champaign, IL
What is the best part of working at the company?
Enjoy the customer interaction and wrenching on complex machines, a great challenge and ever-changing field. Dislike the metrics by which employees are assessed and lack of standardization and organization, and parts logistics.

What is the most stressful part about working at the company?
The metrics. It is as though leadership has never been in the field to understand what parameters should/n't be measured. Example: a service call requiring continuation a different day is considered an incomplete call. These are often due to parts orders and availability beyond the control of the technician. Some parts are not allowed to be regularly stocked causing a gap (incomplete call) to order and wait on parts. This metric carries a heavy weight in compensatory and promotional decisions. Just one example skewed impression based on something techs cannot control.

What is the work environment and culture like at the company?
Culture is metric-focused rather than customer-centric. This causes conflict between what Xerox say it will do and actually does.

What is a typical day like for you at the company?
A day for a technician in the field is varied. It is common to be in different places to start each day. Some jobs require several hours of labor, others a few minutes.
4.0
star

Consultant (Current Employee)

14.10.2023, Job Location: Norwalk, CT
I have gained a lot of knowledge and experience in print and Over the years, I have developed a strong understanding of various printing techniques and finishing processes, which has helped me to consistently produce high-quality output. I have also gained valuable experience in managing printing projects, coordinating with clients and vendors, and troubleshooting technical issues.

Furthermore, I have had the privilege of working with some exceptional leaders who have provided me with guidance, support, and mentorship. Their dynamic leadership style, coupled with their effective communication and problem-solving skills, has helped me to become a more confident and competent professional.

Overall, I am grateful for the opportunities that I have had to learn and grow in my field, and I look forward to continuing to develop my skills and expertise in the years to come.finishing, thanks to excellent leadership that has been very dynamic and effective
1.0
star

Production Operator III (Former Employee)

28.9.2023, Job Location: Wilsonville, OR
I worked for the Wilsonville facility in which I would never recommend working there unless you wanted to be treated like a work horse and robot.

The supervisor for the production area treats people like dogs and excepts them to 'sit' when told. How this person ever got a job, I have no clue. And, how Xerox corp could continue to employ someone whos' such a horrible leader is unacceptable.

My employment was terminated because I was sick for three days with bronchitis during my probationary period and for the company, that was unacceptable. Are ppl not suppose to get sick? Especially during the peak season for people to get sick in September?

Xerox is does not practice diversity or develop cultural in their work environment. They are do far behind the times in their practices that I am surprised they are even still in business.

I also had to navigate a lot of my training in order to at least be near where I thought I should be at in training. The supervisor lacked any interest in ensuring I had the proper training and guidance to succeed.
1.0
star

Product Support Technician (Former Employee)

1.9.2023, Job Location: Las Vegas, NV
What is the best part of working at the company?
Getting severance pay when they force involuntary resignation. Did not enjoy deceiving customers, I refused.

What is the most stressful part about working at the company?
Assistant Manager required me to deceive customers. I refused.

What is the work environment and culture like at the company?
Prison yard mentality. Don't expect too much from your team.

What is a typical day like for you at the company?
Fulfilling when working customers. Tearing down devices and repairing them is fun.
3.0
star

Financial Analyst (Former Employee)

31.8.2023, Job Location: Webster, NY
I enjoyed working at Xerox for many years. However beginning with Ursula Burns and continuing at an ever faster pace with subsequent management the focus shifted from excellence in the market to maximizing shareholder returns. Product development and support was put aside in favor of cutting costs. It’s hard to see much a future when there is no new product pipeline.
1.0
star

Supervisor (Former Employee)

17.8.2023, Job Location: Lacey, WA
I worked here for many years. I started as a representative and worked my way up to a supervisor. I did enjoy developing agents. However, there was a huge accountability issue amongst the upper management. We had a few good supervisors and the rest relied heavily on the ones who actually did their jobs.

This stretched us out too thin and unfortunately it effected the agents since there was too few supervisors actually supporting them.

Many of the new supervisors only wanted to get a promotion in order to avoid taking calls regularly. They didn't care about developing their agents and often would disappear from the floor.
4.0
star

Research Scientist II (Former Employee)

13.8.2023, Job Location: Webster, NY
I had the privilege of working at Xerox, an iconic company that truly provided an enriching environment for physical scientists like myself. Throughout my tenure, I found that Xerox's approach to innovation and problem-solving aligned remarkably well with the scientific method, fostering a culture of discovery and engineering excellence.

One of the standout features of working at Xerox was its steadfast commitment to supporting the scientific method. The company valued experimentation, hypothesis testing, and rigorous analysis, which resonated strongly with the core principles of physical sciences. This not only led to groundbreaking discoveries but also inspired the development of practical engineering solutions that pushed the boundaries of what was thought possible. Xerox provided a platform where curiosity and innovation were actively nurtured, creating an environment that any scientist would thrive in.

While the pay might not have been the highest in the industry, it was balanced by the reasonable cost of living in Rochester, NY. This factor significantly contributed to the overall job satisfaction, allowing me to enjoy a comfortable lifestyle without being burdened by exorbitant living expenses.

I was working there during a period of significant transformation, where the company embraced a fusion of data science solutions, and maintained the manufacturing sector . As someone with a background in physical sciences, it was fascinating to witness Xerox's evolution into a data-driven powerhouse. While the shift did impact the role of physical scientists within the company, the new direction was undeniably exciting.

The workplace culture was very inclusive.
1.0
star

Marketing Rep (Former Employee)

9.7.2023, Job Location: Lewisville, TX
Marketing hotline was a joke. Sales reps were rude with grandeur attitudes. There were two managers that were awesome but the head manager was controlling, not friendly, unapproachable rude and very bias.

Some tenured employees act as though they were the managers and the work atmosphere was toxic.

They harped on the department had never had a layoff in the 20 years since startup but laid me and others in 2017 and currently the department is closed. The worst place ever to work for.
5.0
star

Director of Business Development (Current Employee)

26.5.2023, Job Location: Tysons, VA
What is the best part of working at the company?
Learn technology. Grow presentation and cross-functional team skills. Workplace empowers people.

What is the most stressful part about working at the company?
Sales/Revenue/Profit numbers are critical at this and all publicly traded companies. Monthly pressure to meet numbers and add value for shareholders.

What is the work environment and culture like at the company?
People are professional and nice.
People respect norms based on empowerment of all. Diversity is valued.

What is a typical day like for you at the company?
Analysis, calls, MS Teams meetings interns/external, solving problems, navigating supply chain, billing, making strategic stop by’s with new clients/prospects, writing contracts, reporting.
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Average Hourly Rate for Xerox Employees
$20.04 / hour Avg. Base Hourly Rate (USD)
$77k / yearAvg. Base Salary (USD)

Xerox Stats

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Xerox Employees FAQ

Xerox rating is 2.7 out of 5.0 points, based on 10 user ratings.

Users do not recommend the company for employment!

Evaluation based on a large number of reviews, as a rule, is enough for an objective assessment of the company.

Xerox is not blacklisted.

About Xerox

For over 80 years, Xerox has been a pioneer in the document technology industry. We're not just a copier company; we're a leader in communication and connectivity solutions that help people work better together. Our 60,000 employees come from all over the world, and we have a shared passion for innovation and service.

Working at Xerox

We believe that the people are what make Xerox great. We're committed to providing our employees with the best possible workplace experience, one that helps them learn, grow, and succeed.

Pros

  • A focus on innovation and growth: We're always looking for new ways to improve our products and services, and we encourage our employees to be creative and innovative.
  • A commitment to diversity and inclusion: We're proud of our diverse workforce, and we're committed to creating an inclusive environment where everyone feels valued and respected.
  • A strong commitment to work-life balance: We understand that our employees have lives outside of work, and we offer a variety of programs and benefits to help them achieve a healthy balance.
  • Competitive compensation and benefits package: We offer a competitive total rewards package that includes competitive salaries, benefits, and wellness programs.

Cons

  • A large company with a complex organizational structure: This can sometimes make it difficult to get things done quickly and efficiently.
  • A history of layoffs: Xerox has undergone a number of layoffs in recent years, which has created uncertainty for employees.
  • A competitive industry: The document technology industry is highly competitive, and Xerox is facing pressure from a number of rivals.

Training and Support

We believe that our employees are our most valuable asset, and we're committed to providing them with the training and support they need to be successful. We offer a variety of training programs, both online and in person, as well as mentorship and coaching programs. We also provide our employees with access to a variety of resources, including libraries, career development centers, and employee assistance programs.

Job Duties and Responsibilities

At Xerox, we offer a variety of job opportunities in a number of different fields, including engineering, marketing, sales, and customer service. Our employees have the opportunity to work on a variety of projects, and they're encouraged to take on new challenges and responsibilities.

We believe that Xerox is a great place to work, and we're committed to providing our employees with the best possible workplace experience. If you're looking for a company that values innovation, diversity, and work-life balance, then Xerox is a great place for you.