Working at Costco
2.6
Reviews: 30
Score Stats:
5 5 stars
4
4 4 stars
2
3 3 stars
9
2 2 stars
7
1 1 star
8
Costco Overview Table
Headquarters: Minneapolis Minnesota
Industry: Retail & Wholesale
Size: 10000+ Employees
Type: Company - Public (WMT)
Revenue: $10+ billion (USD)
CEO: Brian Cornell
Website: costco.com

Costco Employee Reviews

Filter reviews:
4.0
star

Bakery Assistant (Current Employee)

20.1.2023, Job Location: North Brunswick, NJ
I love my coworkers here, they're very nice; they help me whenever I have a question and give me advice so I could improve my speed of working.

As a bakery assistant you will be taught to wrap the products, set up frozen bakery goods and clean up the bakery workplace. At first it was stressful for me because you are required to do a lot of wrapping/ setting up/ cleaning within a time frame, but you learn to be quicker.

When starting, it helps if you move fast and ask lots of questions to learn how things operate. You will be required to lift heavy stuff and it is physically exhausting. Beware of hurting your fingers when moving racks and trays!!

Manager is also nice but could work on their communication a bit because schedules are changed without notice sometimes.
3.0
star

Front End Associate (Current Employee)

15.1.2023, Job Location: Sarasota, FL
Everyone around me seems to love it here and I’m not sure why. I came in as a cart pusher and help out as a gas station attendant whenever needed. I don’t think I’ve ever worked so hard in my life and I WAS military!!! After a long day of pushing carts, you go in an help close. New workers always close.

They give 6 month raises and pay supervisors handsomely ($33/hr). But they def work the heck out of new workers cause they know they pay “competitively”.
3.0
star

Front End Associate (Former Employee)

8.1.2023, Job Location: Tucson, AZ
As a older woman it was very difficult to continue the pace at the front end having to do five hour carts outside also having to does constantly bag and heavy items pick them up put them back in the car rearrange it’s very difficult for older people in general .

I do not like the fact that you have to start from the very bottom to work your way up to the top for older people that have already have experience let’s say for example in the front end I would have to start at the bottom to work my way all the way back up to the top when I’ve already done that from other companies so the portion of trying to get promoted is I think a bit Ridiculous for us older people that Have already put in our time at other companies to have to start at the bottom to work our way up again.

I think you are losing out on very skilled people that could help run your Company smother.

I believe Costco should change their policy on moving up people hiring managers for what they actually can do and where already doing somewhere else.
3.0
star

Cashier's Assistant (Former Employee)

1.1.2023, Job Location: Burbank
When l worked for this company, l had high hopes, because l thought it would be a great chance for me as someone starting over. I loved shopping at this store. The employees were polite and very accommodating to all their customers.

But that was that. You have to be a customer to be treated somewhat properly. Mind you, though, a few workers there make some patrons feel like they’re invading these personal space, the so-called supervisors just abscond these occurrences.

Regular senior employees acting like “analysts” or “inspectors” who are entitled to say whatever they deem is “true” (subjective view, of course), regarding a new worker, are always believed as if their word is the law. Power hungry supervisors who often take 3-4 people to handle one customer’s issue, don’t even look like they qualify for their positions, and yet bark orders like they have an assembly line of some sort.

Thankfully, l was transferred for a little while to a department whose management personnel are true leaders. Basically, they’re normal humans. Benefits or not, a worker, especially those who obviously work above and beyond their job description, in my opinion, should not feel cornered in an already busy environment. No wonder a lot pf new people who couldn’t or didn’t wanna deal with this kind of toxic atmosphere, just got up and left.

I would not recommend anyone to work here. I’m not asking to be catered to, not by all means, but the power hungry people who behest their orders with crude and smug intonation, just is too much to tolerate. I didn’t get paid enough to deal with their unsurmountable expectations, when they themselves are unqualified and lack proper decorum.
1.0
star

Call Center Representative (Former Employee)

27.12.2022, Job Location: Oklahoma City, O
They knew how to make it seem like a great and "team environment," but when you are out of the training period, it is all about numbers and micro-managing.

I was miserable everyday before and after my work shift. They treat you like just another sheep in the herd once you reach your first 90 day mark. Tons of written violations and suspensions for being 3 minutes late more than 3 times in 90 days and then they never will fully terminate you. I had a manager say once in a one-on-one meeting that Costco will never terminate you if your willing to come back from suspension's and "try."

They do not make it fun once your found as being too empathetic within the company peers and/or the customers. This was my call center experience.
2.0
star

front end, carts, stocking (Former Employee)

23.12.2022, Job Location: Marysville, WA
Working part-time no one is allowed to work less than 5 days a week. often split days off, as far as retail goes Costco is among the tougher for entry-level in terms of workload. boxing up customers often involves being criticized for not running to some corner of the store to get an item with a proper barcode, pushing carts is really code for loading up countless TVs, safes, and couches into people's rigs. it's a meat grinder for sure.

As a man, I got more of the heavy lifting task. Stocking is also labor intensive, especially soda and other heavy bulk items. If you can get into a red vest quickly and don't mind dealing with grumpy customers its not a terrible place to work, but for most new hires its a solid 2/5 experience, 1/5 during a pandemic. I came in mid-Covid and hazard pay was already gone, due to the crazy amount of customers and coworkers covid was very prevalent.

We even had an older cashier die from covid during my time with Costco (1 year total).
2.0
star

Front end, carts, stocking (Former Employee)

23.12.2022, Job Location: Marysville, WA
Working part-time no one is allowed to work less than 5 days a week. often split days off, as far as retail goes Costco is among the tougher for entry-level in terms of workload.

boxing up customers often involves being criticized for not running to some corner of the store to get an item with a proper barcode, pushing carts is really code for loading up countless TVs, safes, and couches into people's rigs. it's a meat grinder for sure.

As a man, I got more of the heavy lifting task. Stocking is also labor intensive, especially soda and other heavy bulk items. If you can get into a red vest quickly and don't mind dealing with grumpy customers its not a terrible place to work, but for most new hires its a solid 2/5 experience, 1/5 during a pandemic.

I came in mid-Covid and hazard pay was already gone, due to the crazy amount of customers and coworkers covid was very prevalent. We even had an older cashier die from covid during my time with Costco (1 year tota
1.0
star

Customer Service Assistant (Former Employee)

21.12.2022, Job Location: Dunwoody, GA
What is the best part of working at the company?
The pay and you always get times in a half on Sundays.

What is the most stressful part about working at the company?
The company does everything by seniority. Cannot work here and try to have two jobs. They will not give you a set schedule nor do they accept schedules. Covid goes around here rapidly! Beware.

What is the work environment and culture like at the company?
Very stressful. Especially being new managers do not train they throw you in and you have to figure everything out yourself unless it’s food safety or some paperwork the AGMs are asking for.

What is a typical day like for you at the company?
Short staffed always closing with only 2 people and wants extra work done. Walk in to dirty store have to clean up before working because managers do not. The managers are their down falls the AGMs are okay it’s the managers underneath them.
3.0
star

Operations Manager (Current Employee)

14.12.2022, Job Location: Marina del Rey, CA
The people at the warehouses are pretty great, the benefits amazing, the only downside is career potential. Working at the warehouses is super busy all the time and it's very hard to move into a HQ position.
1.0
star

Produce Associate (Former Employee)

14.12.2022, Job Location: Vista, CA
Union fees are a joke, they don't do anything to help when an employee needs to represent. If a supervisor does not like you, they will write you up and fire you.
3.0
star

Warehouse Associate (Former Employee)

11.12.2022, Job Location: Monrovia, MD
Nothing at this job is hard, but your schedule and hours will change week to week for no reason other than "the needs of the business" which makes planning anything outside of work nearly impossible. And most of the supervisors/managers are either never around or just straight up incompetent, which can ruin your day if you're unlucky enough to work with a bad supervisor that day. Not to mention you get bounced around all of the time, which can be annoying.

But, the pay isn't bad, and if you can manage to stick it out, the yearly pay raise is nice, and because of the high turnover rate, you can climb the ladder if that's what you want to do.
2.0
star

Front End Cashier (Former Employee)

7.12.2022, Job Location: Everett, WA
Pay scale got worse- instead of pre-2019 1.50 raises earned every so often, it went down to $1 and takes double time/pay scale steps to top out.

Everything is about helping the front end succeed, never the floor or carts. Run as much as possible with one or two people…doesn’t matter if the place is trashed as long as people are getting through the lines.

Not all new hires are rotating to carts. Not going by seniority for carts yet some senior cashiers whine seniority if an assistant is cashiering. Hard workers get more hard work (night merch, front end,carts) and have to pick up the slack. Lazy get away with being lazy (slow,take time, shop while doing go backs, clock in early am shift and walk off into the warehouse to go talk to someone). Favoritism exists. Single hard workers out for more hard work.

Sups won’t ask everyone to help with carts some single people out; and leave you out there indefinitely. Sups are interested in knowing if you have a garbage bag for carts over how you are doing. No training makes it hard especially holiday season. 3 untrained coworkers at two registers makes it stressful and difficult. Lots of callouts. High turnover.

Zero work life balance with a constantly fluctuating schedule for most.
5.0
star

Deli Clerk (Former Employee)

1.12.2022, Job Location: Myrtle Beach, SC
I have no negative comments about Costco, there is alot of room for advancement because they post job openings in house first. I worked on the front end, the food quart, and the deli during my employment with Costco. It is definitely a supportive environment, the CEO would come and visit and thank the employees.

The pay is good, you can pick up hours in other departments if you want to. The insurance for part time and full time is amazing, 401k and they match your contributions to your retirement 50%. they give raises every so many hours. You get sick time and vacation, but you have to reach a good number of hours first.

Best company ever, left only because I wanted to express a different career avenue.
2.0
star

Customer Service Representative (Former Employee)

22.11.2022, Job Location: Oklahoma City, OK
The job itself is fulfilling and easy to make your day go by fast. But stop right there…in my opinion Costco self sabotages any good that could come from the job. Instead of giving everyone a schedule to keep for a certain amount of weeks, they rather put you on a 24/48 hour notice it could change.

They DO NOT work with your schedule, whatsoever. Their employee agreement is beyond overkill that I can only imagine their turnover rate. You are surrounded by supervisors that don’t even know how to do the very same job you are trying to do. They overload the “OPS Sup” to where you’re lucky to get a 30 min one in one. You’re to be reviewed at 30, 60 (I believe), and 90 days. I got my 30 day review and it was explained in less than 5 minutes. I never received my 90 day review.

The management is unfortunately micro managing you on everything but your actual skills or lack there of. HR doesn’t exist in the building, and they do. not. care. about. retaliation.

The job position itself has the ability to have long term employees but unfortunately what takes place at the OKC Service Center is outdated. Extremely hostile work environment.
1.0
star

Major Sales Associate (Former Employee)

16.11.2022, Job Location: Roseburg, OR
You will be expected to lift very heavy things, sometimes alone. My back was hurt helping someone with a 600 lbs gun safe the were expecting 2 people to load by themselves. They let me get hose by workers come, which said it was early onset arthritis ( I was 35 and healthy).
1.0
star

Front End AsSeasonal Cashier (Current Employee)

9.11.2022, Job Location: Corona, CA
Work load is overwhelming especially in the Cashier! The pay seems high but after working for sometime, I realized it feels like you worked double by the amount of work you have poured in. So you get paid for the workload equivalent to 2 people.

Seniority is evident so you will notice the seniors are assigned to a more relaxed post while the seasonal employees are being pushed to the limit. You will be pulled out right away to do another task as soon as the counter becomes vacant even for just 10 seconds. In short, they want you to keep going and going. The only time you would get to have some rest is during your break.

They promote people from within. So if you plan to advance in the company, stay for as long as you can coz you need to work your way up. Retention rate is high so I guess most of the employees are happy.
3.0
star

Front End Employee (Former Employee)

5.11.2022, Job Location: Spokane, WA
Costco Wholesale's purpose is to make money. Expect no support from management or the members who shop here.

Communication from management/between departments is scarce, very little effort is made to streamline communication and keep employees "in-the-know". This company tends to hype fixate on menial things, while ignoring larger problems that require effort or money. If the frontline employees are experiencing an issue, and both management and members are unaffected by it, there is very little chance that said issue will ever get the attention it needs.

Nice words are easy to say, but when it comes down to it, nice words may be all you get from this company.
3.0
star

Member Service Specialist (Former Employee)

1.11.2022, Job Location: Wilsonville, OR
First of all... the wicked time card punch is obsolete and intentionally tricky. You cannot clock in more than 1 minute early, but EVERYONE has fallen into the trap of being written up for tardiness, or mistakes on clocking in!!! They use this against you!

If you have no family, no life, no concern for work life balance, and NO is not even in your vocabulary then... you might enjoy working at Costco. If you enjoy working in a boot camp environment, love to work in the bakery at 3am, or the gas station during hail storms at 10pm, or cleaning grease , closing every single night shift, working EVERY weekend, with no flexibility you might like Costco.

Plus you need to wear a mask, while literally running, and working out, while offering pleasant customer service as you drip sweat on their food while boxing the customers order. Go for it. They do pay OT on Sunday.
1.0
star

Gas Station Attendant (Current Employee)

1.11.2022, Job Location: Wayne, NJ
The company provides great benefits which are hard to complain about, but at the end of the day management is poor and there is no work/life balance. When you are a Costco employee your life is Costco and for many people that just simply is not something that they can accept.
1.0
star

Merchandising Associate (Former Employee)

31.10.2022, Job Location: Sheridan, CO
Unwilling to work with you on your schedule. If you need specific days off, you'll need to wait a couple years until you have seniority over other employees. Honestly I was looking for something for maybe a year or 2 and I'm not going to be motivated if my days off are Tues, Sat or Sunday, Thurs.

Managers throw inexperienced and unmotivated supervisors into specific dept and only make it worse. Managers are all about moving up in the company and could care less about anyone under them. Would not recommend it
5.0
star

Front End and Security (Former Employee)

30.10.2022, Job Location: Louisville, KY
What is the best part of working at the company?
A real team environment where I felt appreciated and respected. Almost everyone there liked the company and their job.

What is the most stressful part about working at the company?
It is non-stop from Friday through Monday with many customers, but you quickly get used to the pace.

What is the work environment and culture like at the company?
It's a real team environment.

What is a typical day like for you at the company?
Get right to work. Stay busy. Enjoy the customers and coworkers. Go home satisfied that you have done your best.
2.0
star

Stocker (Former Employee)

27.10.2022, Job Location: North Brunswick, NJ
What is the best part of working at the company?
The Sunday pay but they overwork you

What is the most stressful part about working at the company?
They over work you and are strict

What is the work environment and culture like at the company?
They have high expectations.. they dont care much for employees but pretend to.

What is a typical day like for you at the company?
Stressful
3.0
star

Service Clerk (Current Employee)

26.10.2022, Job Location: Ajax, On
There is no training so that can make things overwhelming. They used to have a new hire buddy system but stopped that due to labour cuts.
The pay is good for a starting role and they have awesome benefits.

Scheduling can be hectic as they change them almost daily, where you can't make future plans or appointments.

There is quite a lot of 'cliques' amongst the staff and management, but I can say it was still a pleasant atmosphere to work around.

Much can be expected of new staff with no training and you will be expected to also explain why you didn't know how to do something. Stronger workers get taken advantage of to cover the full time staff and slower paced employees.

You get a free membership when recruited. They host Social events for the staff.

You can wear your own clothes which offered a high level of comfort.
5.0
star

Maintenance Technician (Former Employee)

23.10.2022, Job Location: Anchorage, AK
I love Costco I love being part of the Costco family.

My problems at Costco began whenever I transferred from Anchorage Alaska to Plano Texas. I did not realize it the market share of the store that I was transferred to was much smarter than the store in Anchorage. Therefore I had my hours cut from approximately 45 hours a week in Anchorage to about 25 hours a week in Plano Texas
2.0
star

Front End Assistant (Current Employee)

10.10.2022, Job Location: Bunker Hill Village, TX
This is probably the most stressful place I’ve ever worked. Once you’ve passed your 90 days, it’s up to you to READ THAT HANDBOOK FROM FRONT TO BACK. If you don’t, you’re subject to get treated any kind of way. If you’re a student, stay on their neck about your schedule. Get familiar with the corporate number, because some of us end up having to call corporate because nothing gets done at the warehouse level. Do not buddy up to any of the managers or supervisors. Period. If you have ANYTHING in your file, clear it up completely. Clock in on time, avoid missed swipes, and tardies as much as you can. Rack up personal and vacation time and request them as soon as possible.

Do not let members walk all over you. Keep record of EVERYTHING. Day, time, and instance, in the event management feels like they want to discipline you for something that happened months ago. If your HR/payroll clerk is even the slightest bit incompetent, stay in your GM’s ear, or call corporate. Be CLEAR and CONCISE, when you need to call off, and get unpaid sick time APPROVED if you can, which usually means showing up and then talking to management, then getting approved to leave. Otherwise they will hit you with CNs to the point you lose your job.

The ONLY thing keeping me here is the pay. There’s other jobs out here that you’d have to work decades for just to get the pay they give us. It’s caused me to want to finish my masters/Phd, because if I leave now I’ll still be making less than I make at Costco, having been here for 4 years. You’ll top out quickly if your hours are in the mid 30’s range, and I’m pretty sure it’s made like that to keep you there.

If you work in the warehouse, and plan to be there for a while, make use of the insurance they give you. Foot, knee, lower back, and hip pain is common since you stand constantly on solid concrete. Found it pathetic that management gets to sit on their butts all day, while we have to stand to the point of exhaustion every day. So again, TAKE ADVANTAGE OF YOUR INSURANCE. You get paid short and long term disability leave.

If you have a GM in your warehouse that does not care about you, go over them. Again, stay contacting corporate.

Whatever happiness you manage to find working for Costco, cling to it. Know the handbook, make 1-2 close friends, and keep it moving. I work in Texas, and by and large, they do not care about us, members are cunning, spoiled, disrespectful, and one personality defect away from straight up tyrannical. Covid brought out the worst in them, and we’re STILL dealing with it. Management is a joke. Way too many chiefs pretending to be Indians.
12
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About Costco

Costco is a membership-based retail warehouse club that offers a wide range of products and services to its members. Founded in 1983, the company has grown to become one of the largest retailers in the world, with over 500 locations in the United States and abroad. Costco is known for its low prices, bulk products, and high-quality customer service.

Working at Costco

Working at Costco is an opportunity to be a part of a company that values its employees and customers. The company offers a variety of positions, including cashiers, stockers, managers, and more. Costco is known for its competitive wages and benefits, including health insurance and 401(k) plans.

Pros

  • Good pay and benefits
  • Positive work-life balance
  • Good team culture
  • Opportunities for advancement

Cons

  • High-stress environment
  • Long hours during busy seasons
  • High customer traffic

Training and Support

Costco provides comprehensive training and support for its employees. New hires receive training on company policies, procedures, and customer service. The company also provides ongoing training and development opportunities to help employees advance in their careers.

Job Duties and Responsibilities

The duties and responsibilities of Costco employees vary depending on the position. However, some of the common responsibilities include:

  • Assisting customers
  • Operating cash registers
  • Stocking and organizing merchandise
  • Maintaining a clean and organized store
  • Following safety procedures

Overall, Costco is a great company to work for if you're looking for a fast-paced, challenging work environment with good pay and benefits. The company values its employees and provides opportunities for growth and development. However, it's important to note that the job can be stressful and demanding, particularly during busy seasons. If you're interested in working at Costco, be prepared to work hard and deliver excellent customer service.