Working at Instacart
2.8
Reviews: 28
Score Stats:
5 5 stars
6
4 4 stars
2
3 3 stars
8
2 2 stars
4
1 1 star
8
Instacart Overview Table
Headquarters: 50 Beale St Suite 600, San Francisco, CA
Industry: Retail & Wholesale
Size: 5000+ Employees
Type: Company - Public (WMT)
Revenue: $10+ billion (USD)
CEO: Fidji Simo
Website: instacart.careers

Employee Reviews

Filter reviews:
2.0
star

Instacart Shopper (Current Employee)

18.1.2023, Job Location: Las Vegas, NV
Instacart cares more about the customer than the shopper. Although the customer has their battles dealing with the inefficiencies of lazy shoppers.

This job is extremely underpaid and is dangerous depending on what area you are in. The wear and tear on your car plus the high amount of gas and stress is just not worth it.
3.0
star

Full-Service Shopper (Current Employee)

11.1.2023, Job Location: North Wilkesboro, NC
I was hired sometime in 2021. It was okay. I started to earn more money when I got more experience and knew how to deal with customers via chat. Now since it is over saturated with shoppers its harder to get orders and make money.

What really is frustating is when there is a new round of shoppers. They get first dibs of orders while the ones that have been doing it for a while we get put in the back burner and get the reminants of orders. Its like that for a week or two when there is no orders for the rest of us. Eventually when the new shoppers have hit 30 or 50 orders in they are bunched in with the rest of us and then its fair game again! I do enjoy working as many or few hours as I want. I am my own boss and I like getting paid that same day or week.

If there was more orders and it was fair for every shopper to be able to see the same orders as everyone else then yes I would definitely recommend instacart but now that inflation has hit customers. There aren't as many people ordering food through the app and the new shoppers also messing up customers orders also make it harder to make instacart appealing to customers to shop with the instacart app.
5.0
star

Instacart Shopper/Driver (Former Employee)

4.1.2023, Job Location: Los Angeles, CA
What is the best part of working at the company?
Working on your own.

What is the most stressful part about working at the company?
Rating system seems misleading.

What is the work environment and culture like at the company?
Busy but convenient

What is a typical day like for you at the company?
Get in the vehicle, add gas if needed, flip my Instacart button from offline to online, wait for a decent batch, select the batch, get to the selected store with the right address, shop for the selected items, contact the customers for out of stock items, select or refund out of stock items based on the customers wishes, check out at the register, safely load the groceries in the vehicle, head to the customers location, unload the groceries at the customers door, inform the customer based on their discretion that you have delivered their order, and finalize the completion of the order, and look or await for the next batch.
1.0
star

Personal Shopper (Current Employee)

1.1.2023, Job Location: Parkland, FL
What is the best part of working at the company?
This company executives should be tried and found guilty of high crimes or treason against the 1099 American public. This company has destroyed a huge working class only for aspirations of going public. Wiping income for some still active drivers by over 80% percent. Fidji somo is the main one responsible and should be held accountable.

What is the most stressful part about working at the company?
Everything

What is the work environment and culture like at the company?
Terrible and extremely bad.

What is a typical day like for you at the company?
Waiting in a parking lot 6 days our of the week for 8 hours or more to earn less than $50 USD in some cases. Nightmare
5.0
star

Delivery Driver (Current Employee)

1.1.2023, Job Location: Tucson, AZ
This company is awesome because you are your own boss. You can work anytime you want. It doesn’t impact your lifestyle. It’s great for teens to get started making money and also to save money.
5.0
star

Instacart Shopper (Current Employee)

29.12.2022, Job Location: Huntington, WV
Instacart truly allows you to be part of a rewarding platform to operate independently through personal shopping services. I love the ability to choose my batches without repercussion. That is hands down the best aspect. I also enjoy the freedom of choosing when and where I can work.

You can start & stop whenever you chose. I truly enjoy my regular customers & meeting new! :) The worst, they allow customers to not tip/ tip way to low for the order. It may be our choice if we take the orders or not, but we are here to flourish an independent business.

There are times you have no choice but to take the losses with the wins, as in life. I also feel there are too many shoppers allowed to onboard in each area. At times it is difficult to get batches, even at diamond level. The 3rd and final complaint, our service areas are to broad in some areas. I feel they need to look a bit more into that structure.
1.0
star

Instacart Shopper (Former Employee)

28.12.2022, Job Location: Minneapolis, MN
Instacart does what they want and does and gives you the run around because you can't talk too nobody. It's chat only for everything.

They make up scenarios too get you fired about customers not receiving groceries. I fought for my job twice too get it back. It's not worth it when it's always an issue. The app for Instacart works when it wants. It's quite frustrating.
1.0
star

Site Manager (Former Employee)

22.12.2022, Job Location: Little Rock, AR
This company cares nothing about the workers. They are only out to make you work as hard as you can and NEVER pay you. How do you work
For a company and can not talk to anyone. I never was paid for work done.

Please run worst place to work for. I was not a 1099 worker either.
1.0
star

Full Time Shopper (Current Employee)

18.12.2022, Job Location: St. Louis, MO
What is the best part of working at the company?
The best part of working at InstaCart is the tips.

What is the most stressful part about working at the company?
The most stressful part about working at the company is the support from the company.

What is the work environment and culture like at the company?
The environment and culture are basic grocery store and traffic.

What is a typical day like for you at the company?
Get up at 5am and ready to start shopping by 6am.
3.0
star

Personal Shopper (Current Employee)

18.12.2022, Job Location: Massachusetts
This place is great for its flexibility & the online training plus no one giving you constantly orders & if you don't mind little human interaction.

Pros
No set schedule.

Cons
No guaranteed work, Some trips are too far, Needs better compensation for large orders, Low people interaction, App freeze, Many stores don't have aisle.
3.0
star

Instacart Shopper (Current Employee)

18.12.2022, Job Location: Greeneville, TN
Instacart is one of my favorite jobs as far as the pay goes we have batch pays that are very low and the tips most of the time are low sometimes you get someone who will tip good. But I do enjoy shopping and delivering groceries and other things that the customer wants in a timely and organized manner.
3.0
star

Delivery Driver (Current Employee)

18.12.2022, Job Location: California/ Az
What is the best part of working at the company?
Daily cash -own hours - pretty much any state for extra cash for traveling

What is the most stressful part about working at the company?
Not enough pay,.... well Ca. isn't too bad in the city.

Takes forever to get help desk when you have an issue and your holding up the line.

Money
Money
Money!
Oh one more thing!
If you accept an order and the store is out of stuff your tip drops or if they don't give you an order until 10:30 and the store closes at 11:00 then in the middle they add extra order to shop . So now you have angry customers because you're not there on time for them and with only half their stuff sometimes ,....
But if you decide to cancel an order it docs your percentage points

What is the work environment and culture like at the company?
Busy stores most of the time it's the traffic that becomes your office.
1.0
star

Instacart Shopper (Current Employee)

14.12.2022, Job Location: Linwood, NJ
If you need some extra cash, this is a great way to do so, but, since the pandemic ended, it's not like you can make a decent living off of it. In fact, you'll be lucky to make more then 200 a week. Not to mention, the deadlines are so strict that you'll always be late (which influences the orders you get), unless you ignore customer service. However, if you ignore customer service, you'll get a bad review which pretty much bar you from getting any of the high paying orders (sorry, batches) so it's really a lose-lose situation. And god help you if there is a problem with your order, as their support is about as helpful as a boat in the middle of desert. The only advantage it has is that you can pick it up whenever you want (and before any mentions it, no they don't offer healthcare, those emails just direct you to the public options which you can find with a quick google search).

So overall, I do not recommend it for more then a few orders. Get in, make your money, get out.
1.0
star

Shopper (Current Employee)

12.12.2022, Job Location: Las Vegas, NV
This company is horrible to work for.

No support, if you need to speak to customer care, you have to be on a batch. They dont care if a customer leaves a bad rating for no reason. They dont believe us when a customer reports items missing when I as a shopper know that they got every item. They show high paying batches to the same people.

You are not promised to make a set amount, you can totally waste your whole day and gas without getting a batch.
3.0
star

Shopper, Delivery (Current Employee)

6.12.2022, Job Location: Dacula, GA
Flexible hours but the pay does not equal the work. They could’ve increased pay when gas prices went through the roof but they chose not to. Response times are relatively slow for support when we are ranked on the speed in which we complete orders.

Agents in chat will commit to helping you resolve an issue when they can’t or get frustrated they’ll just disconnect the chat.

I am still waiting for a call from 2 yrs ago.
5.0
star

Delivery Driver (Current Employee)

1.12.2022, Job Location: San Diego, CA
It’s by far the easiest to find them when you can observe them in the natural habitat. Real reference calls to previous bosses, subordinates, former co-workers, and suppliers as well as great interview questions will usually expose them. When you find a good manager you should pounce. Punt on the first sign of bad one.

Note, bad managers are excellent at hiding in plain sight and are masters of disguise.
5.0
star

Instacart Shopper (Current Employee)

22.11.2022, Job Location: Seaford, DE
I love this app I only wish they would.
Make the route more fair sometimes your orders are 40mins away for 20bucks remember that’s 40mins there and then if you want to go home that’s 40mins back,
And other times 10mins or even 5mins away for
The same price or
More that’s my only
Complaint
4.0
star

Data Entry (Former Employee)

16.11.2022, Job Location: Remote
I did data entry for Instacart working remotely. It would be difficult to have this be a full time job as the projects weren’t consistent, but it was pretty easy, fun and pay was fair and weekly.

I’d do it again under the right circumstances.
5.0
star

Full Service Shopper (Current Employee)

11.11.2022, Job Location: Frederick, MD
Instacart full - service shopping is an independent contracting position. You control when you work, you push yourself to do more or tell yourself to stop when you want. But you cannot control the amount of orders being placed and when by customers. Sundays are the best time to work because.. for some reason, people think they still have to get groceries on Sundays when someone else is grocery shopping for them..?

Not a steady flow of orders. I have waited an hour for an order to come through, and it doesn't help that the app wants you to be close to the stores to get an order. I could drive to the store and wait for an order, but if it's not a busy day (Fri-Sat-Sun) or it's not a busy time of day, then you could waste your time and gas for nothing!

It's nice that I've had the app/contracting position since April 2020, and even with a long hiatus at one point (1year+) my contract has not been terminated or anything.
4.0
star

Shopper/Driver (Current Employee)

11.11.2022, Job Location: Lufkin, TX
You rarely speak to anyone at the company , Don't really need to. Everything is handled thru the app. Pretty good app although much like the rest. Tipping is a huge problem within these apps. While I am greatly against pre-tipping this is used in factor when accepting trips and driver determines wither its feasible depending on time and distance.

They have done a lot of work to make this better . Used to be customers had 24 hours to change the tip . Now they only have 2 hours to reduce or 24 hours to increase. Problem is people have learned to manipulate the system this way by posting a large tip enticing the driver then reducing it after delivery. Besides that its great
2.0
star

Instacart Shopper (Current Employee)

9.11.2022, Job Location: Port Saint Lucie, FL
Instacart does not pay nearly enough to maintain wear and tear or gas for your car. The Instacart care/support line is also slow and unhelpful if you have a problem that does not follow a script.

Customers can be frustrating, giving very low tips for heavy and large orders, ofter delivered to a residence that has stairs. Customers will also fraudulently report items as damaged or missing and remove your tip/rate you unfairly.

There is also a lot of competition to snag decently paying orders.
2.0
star

Full Service Personal Shopper (Former Employee)

8.11.2022, Job Location: Hannibal, MO
What is the best part of working at the company?
Work pretty much when you want

What is the most stressful part about working at the company?
They deactivated my account while I was in the middle of an order at night gps had me in the country middle of nowhere and finally got connected with customer service rep for help in getting a hold of customer they wouldn't answer my calls or texts couldn't find their house so hadn't delivered their stuff csr reassured me it wouldn't be counted against me then next thing I know call is dropped and screen goes blank I couldn't get back in then I received an email saying I no longer employed I tried to fight it but I don't even think they actually looked over any of my comments.

What is the work environment and culture like at the company?
Work from vehicle

What is a typical day like for you at the company?
I did shop for people's grocery orders and deliver them as well when I was employed via this company
3.0
star

Independent Contractor (Former Employee)

2.11.2022, Job Location: Ocala, FL
I used to LOVE working Instacart when I started. I used to be able to make $700-$900/week but they let too many people become shoppers for the area and suddenly I could hardly make $200/week.

Instacart was my main source of income for a long time and I used to absolutely love doing it but it forced me to go back out to get a different job to be able to pay all of my bills.

Really wish it could’ve stayed how it used to be, I would’ve stayed working Instacart for as long as the platform continues but $200/week doesn’t pay for much at all.
1.0
star

Full Service Shopper (Former Employee)

1.11.2022, Job Location: Lake Saint Louis, MO
What is the best part of working at the company?
You can work when YOU want.

What is the most stressful part about working at the company?
Not being able to accept good paying orders before robot criminals get them first.

What is the work environment and culture like at the company?
This question is not really applicable to this position. Your work environment is literally your car and whatever store you are shopping in. Culture varies.

What is a typical day like for you at the company?
Turn on app, wait for hours on end for a decent order, accept it and get screwed out of pay while dealing with ungrateful customers who get angry when goods are out of stock.
3.0
star

Instacart Shopper (Current Employee)

25.10.2022, Job Location: Elmira, NY
It's not bad if you live in a city. Expect to be underpaid for a lot of deliveries. Many customers tip poorly, and some even lie about not receiving orders/correct items.

Expect long wait times in parking lots when in search of an order in areas which are not heavily populated. Would not rely on this as full-time work unless you know you live in an area where orders are consistent, and where customer's are willing to tip appropriately.

Also, occasionally an order gets cancelled after you have already been in the store shopping, and have a full cart. (this has happened to me enough times to leave a bad taste)
12
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About Instacart

Instacart is an American company that provides same-day grocery delivery services. Customers can place their orders online or through the company's mobile app, and Instacart assigns personal shoppers to pick up and deliver the items. The company was founded in 2012 and is headquartered in San Francisco, California.

Working at Instacart

Instacart offers a variety of opportunities for those looking to work in the delivery and customer service industries. The company hires both full-time and part-time employees, as well as independent contractors, to work as personal shoppers. These individuals are responsible for picking up and delivering groceries to customers.

Pros

Working for Instacart can be a great opportunity for those who enjoy flexible scheduling and being their own boss. As an independent contractor, personal shoppers have the ability to choose the hours and days they want to work. Additionally, the job can be a great way to get some exercise and get paid for it, as the work involves walking and driving to different locations.

Cons

However, there are also some downsides to working for Instacart. Pay for personal shoppers can vary depending on the number of orders they complete, which means that it can be difficult to predict how much money they will make each week. Additionally, the job can be physically demanding and may not be suitable for those with mobility issues.

Training and Support

Instacart provides training and support to all of its personal shoppers. This includes an orientation program to familiarize new hires with the company's policies and procedures, as well as ongoing support through an in-app messaging system. Additionally, personal shoppers can access a help center online, where they can find answers to frequently asked questions.

Job Duties and Responsibilities

As a personal shopper for Instacart, the main duties and responsibilities include:

  • Picking up and delivering groceries to customers
  • Communicating with customers via phone, text, or email
  • Following company procedures for handling payments and resolving customer complaints
  • Maintaining a clean driving record and vehicle
  • Being able to work flexible schedule.

Overall, Instacart is a great company for those who are looking for a flexible and active job in the delivery and customer service industries. However, it is important to be aware of the cons, such as the physically demanding nature of the job and the fluctuation in pay. With the right training and support, personal shoppers can succeed in this role and provide a valuable service to customers.