Working at Instacart
Reviews: 28
Score Stats:
5 5 stars
4 4 stars
3 3 stars
2 2 stars
1 1 star
Instacart Overview Table
Headquarters: 50 Beale St Suite 600, San Francisco, CA
Industry: Retail & Wholesale
Size: 5000+ Employees
Type: Company - Public (WMT)
Revenue: $10+ billion (USD)
CEO: Fidji Simo

Employee Reviews

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Personal Shopper (Current Employee)

23.10.2022, Job Location: Stillwater, OK
What is the best part of working at the company?
Driving on paved roads and having a internet connection. I did learn a little about the retail industry and also found how dishonest customers can be.

What is the most stressful part about working at the company?
They send me way far away for a little bit of money and I lose internet connection and maps stops working and I can't find the residence and sometimes find myself on dirt roads that are bad for my vehicle for pennies.

What is the work environment and culture like at the company?
I didn't think very fair.

What is a typical day like for you at the company?
Some days are slow and some aren't , some days have no work, it's a gamble.

Instacart Driver (Current Employee)

18.10.2022, Job Location: McDonough, GA & Atlanta, GA
What is the best part of working at the company?
I feel that the address should be given when a batch is offered. I also don't like how I shop at one store and have to drive so far for $10 and most of the time they are over 30 to 40 items to shop for

What is the most stressful part about working at the company?
Being put on a time when you know half the things they want is not even there. Then telling me the items might have been at the store 14 hours prior. Then if you have 2or 3 batches at one time not close to each other and then being given a time to deliver

What is the work environment and culture like at the company?
Stressful. Trying to make a decision about what customers want when it comes to replacements

What is a typical day like for you at the company?
More calmer when I do orders that doesn't leave the store

Instacart Shopper (Current Employee)

13.10.2022, Job Location: Boca Raton, FL
The pay is poor with inflation kicking in works is very slow and your actually start making less money.Seems like you profitably is capped off I don't see people making 300$ a day it beat's a fast food job but your compromising your car to have a job that grants you flexibility with your job.

I also think the company does not care about there workers because they give double and triple batches you have to juggle so much to make great pay if you want to make 200$ you have to migrate to a great as well as do 5-7 double or triple batches
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About Instacart

Instacart is an American company that provides same-day grocery delivery services. Customers can place their orders online or through the company's mobile app, and Instacart assigns personal shoppers to pick up and deliver the items. The company was founded in 2012 and is headquartered in San Francisco, California.

Working at Instacart

Instacart offers a variety of opportunities for those looking to work in the delivery and customer service industries. The company hires both full-time and part-time employees, as well as independent contractors, to work as personal shoppers. These individuals are responsible for picking up and delivering groceries to customers.


Working for Instacart can be a great opportunity for those who enjoy flexible scheduling and being their own boss. As an independent contractor, personal shoppers have the ability to choose the hours and days they want to work. Additionally, the job can be a great way to get some exercise and get paid for it, as the work involves walking and driving to different locations.


However, there are also some downsides to working for Instacart. Pay for personal shoppers can vary depending on the number of orders they complete, which means that it can be difficult to predict how much money they will make each week. Additionally, the job can be physically demanding and may not be suitable for those with mobility issues.

Training and Support

Instacart provides training and support to all of its personal shoppers. This includes an orientation program to familiarize new hires with the company's policies and procedures, as well as ongoing support through an in-app messaging system. Additionally, personal shoppers can access a help center online, where they can find answers to frequently asked questions.

Job Duties and Responsibilities

As a personal shopper for Instacart, the main duties and responsibilities include:

  • Picking up and delivering groceries to customers
  • Communicating with customers via phone, text, or email
  • Following company procedures for handling payments and resolving customer complaints
  • Maintaining a clean driving record and vehicle
  • Being able to work flexible schedule.

Overall, Instacart is a great company for those who are looking for a flexible and active job in the delivery and customer service industries. However, it is important to be aware of the cons, such as the physically demanding nature of the job and the fluctuation in pay. With the right training and support, personal shoppers can succeed in this role and provide a valuable service to customers.