Working at Walgreens
1.8
Reviews: 41
Score Stats:
5 5 stars
1
4 4 stars
2
3 3 stars
6
2 2 stars
9
1 1 star
23
Walgreens Overview Table
Headquarters: Deerfield, Illinois
Industry: Retail & Wholesale
Size: 10000+ Employees
Type: Company - Public (WMT)
Revenue: $10+ billion (USD)
CEO: Rosalind Brewer
Website: walgreens.com

Employee Reviews

Filter reviews:
4.0
star

Senior Certified Pharmacy Technician (CPhT) (Current Employee)

20.1.2023, Job Location: Jasper, IN
There are a lot of things to keep track of day to day which is exhausting for a team as small as ours. If open positions were filled then the job would be much less stressful for everyone.

Our pharmacy is smaller than others but still has the same standards and requirements of any Walgreens pharmacy. Other locations have a position to manage pharmacy operations, but not ours. That means that the training, tasks and responsibilities of a paid manager at other locations fall to the rest of the pharmacy staff but without compensation - in addition to the extra work from having open positions.

The Store and Pharmacy Managers at my location work hard to make sure things run smoothly and accommodate staff as best they can. The corporate SOPs generally seem to be meant for much larger sites with a less knowledgeable staff and are not always the most efficient for our location. The "new and improved" tools rarely function as they should; some of the old tools rarely function as they should. However, we find ways to make the corporate-imposed methods work while prioritizing patient care.
1.0
star

Walgreens Local Specialty Pharmacy Site Manager (Former Employee)

20.1.2023, Job Location: Austin, TX
Twenty years ago, pharmacists could be clinical decision makers here.

Now politics has infiltrated through policies. Management is always too new to understand needs. Equipment is outdated. Archaic ways of working. Lack of opportunity unless you are willing to work in Chicago, even for jobs that should be remote by now.

They have cut benefits (PTO rates, bonuses, stable work locations), which has caused bleeding of talent. DMs have to use their personal cars.
1.0
star

Sales Associate (Former Employee)

13.1.2023, Job Location: New York State
I had various responsibilities in 3 stores across multiple departments (general sales, cosmetics dept., Hallmark dept., photo lab tech, even briefly cashiered in the pharmacy), and let me tell you - for just above minimum wage, with no viable opportunities for advancement at my stores, it was not worth it.

Customers were awful. Many of my managers could not delegate tasks appropriately. When a live-in family member died suddenly overnight, I had to call out of work to wait for the coroner to arrive, and was told by the store manager that I was responsible for finding someone to cover my shift? No, that is what management gets paid for, not associates. And no one from my store or regional management were supportive with disability accommodations when that time came, either.
1.0
star

Temporary Customer Service Representative (Former Employee)

9.1.2023, Job Location: Linden, NJ
The management was extremely terrible and did not like working with their employees.

They don’t accommodate for your college schedule And they schedule you outside your availability with no notice. There is no training, you have to teach yourself which is unbelievable. There is a lot of favoritism, for example they schedule the people they like at the times they want and give the leftover shifts out which basically turns into 1 or 2 times a week. They forget to send you on the at the proper time.
3.0
star

Pharmacist (Current Employee)

2.1.2023, Job Location: Wake Forest, NC
You must be a multi tasking king to be ultimately successful. There seems to be new tasks laid out every two weeks. If you are not pharmacy manager you get feedback monthly. You are graded on performance basically on customer feedback. Raises are few and far between.

Even if promised they do not occur. I have been graded above average for over 10 years, and have gotten two raises in that time.
1.0
star

Store Manager (Former Employee)

2.1.2023, Job Location: Iowa
Absolute horrible company to work for. The upper management looks at employees as just a number and all they care about is their profit. They will fire store managers out of retaliation if you speak up about upper management’s behaviors. Horrible.
2.0
star

Customer Sales Associate (Current Employee)

28.12.2022, Job Location: Salt Lake City, UT
You get a lot of experience and it is great for a first time job. But as a customer sales associate, there are hardly any benefits.

The managers at the Walgreens I worked at were lazy, unmotivated, and sat in the office all day. They expect the customer sales associates to do all the work. When you would ask for a break they would deny it and say you couldn’t because there was work that needed to be done.

Great for experience but the customers and management drain your mental health.
3.0
star

Cashier/Customer Service (Former Employee)

24.12.2022, Job Location: Brooklyn, NY
First thing first Walgreens give flexible hours to workers. It's a good start to work here especially for high school students or college. Here is where the complicated part comes in. Working retail taught me a lot especially with Walgreens. They do not care for pregnant women. I was pregnant working there and I was still on the floor stocking while they had other lazy people on the register.

Pay check was trash it was every 2 weeks. I would say Walgreens is the worst place to work at while pregnant.
2.0
star

Head Photo Specialist (Current Employee)

23.12.2022, Job Location: McAllen, TX
The company is a great employer. The work environments really do vary, over the course of my nine years, I’ve work in several locations vary from strong team oriented crews to manipulating store leaders.
1.0
star

Shift Lead (Former Employee)

23.12.2022, Job Location: Maryville, TN
Walgreens changed dramatically over the last 4 years. The pharmacy is the best place to get a start on a career. The retail part of the store is horrible from top to bottom. You are constantly micromanaged and must ask customers for donations, credit card application, text information and phone numbers. This can’t be done discreetly so there’s privacy issues everyday. KPI’s is all management cares about.

Their not there on holidays and you’re constantly blamed for not getting things done. A revolving door of employees. Too much computer training and not enough mentoring. Advertising is horrible and sales pricing is very confusing for customers. Working for Walgreens was the worst decision I ever made. Wasted 4 years on aspirations that never materialized even though I was called in every time someone called out.
1.0
star

Cashier/Customer Service (Former Employee)

21.12.2022, Job Location: North Providence, RI
Over worked and talked about behind your back. Employees thrown into positions with little experience, then talked about because they don't know how to do the job they aren't properly taught. I watched it happen to a person who worked there, and I refused to be next. Got out of there as quickly as possible. Also pharmacy hours and store hours are ridiculous. And pushing the costumers to sign up for a credit card was very repetitive and are shoved down customers throat. You will get written up for not following credit card procedures.
1.0
star

Shift Manager/ Book Keeper (Former Employee)

21.12.2022, Job Location: Upland, CA
At first I was fooled by everyone thinking it was a great place to work at. I began to notice as a shift lead you’re basically a photo expert, a medical professional, a cashier, a stocker, a truck unloader, a inventory specialist and a security guard. You’re overworked and underpaid here. There are higher paying shift lead jobs. Don’t work here. Especially if your work ethic is really good. You’ll feel drained.

Pros
overtime, 15% discount on non-walgreens brands & 25% off walgreens brand for employees.

Cons
Little to no breaks for shift leads, No help or support from your store manager, Often times left with only one cashier for a whole shift, There’s unloading truck twice a week, Won’t pay you more than $19, Overworked and under appreciate.
1.0
star

Designated Hitter (Former Employee)

21.12.2022, Job Location: Fayetteville, NC
Sadly, it was a hostile environment. They don't give you hands-on training and if you speak up and say you need hands-on instead of just being shown, you are met with attitude. They let their favorities have variety in their work while the least favorite 2 or 3 will stand at the cash register all day. They also look down on you when you take breaks you are entitled to. Some people were nice and I will never forget them but most were cliquish in the sense of High School life in the movie Mean Girls.
2.0
star

Shift Lead (Former Employee)

21.12.2022, Job Location: Houston, TX
They can care less about having a set schedule for you. You're on their time weekly. You can get off work at 12am and be back at 6 in the morning. You'll barely get your breaks too.

It's policy you get to 15s and a lunch but they'll try to schedule for 7:30 so the won't have to give you a second 15 and they act like you're weird for taking your 15s.
1.0
star

Cashier/Customer Service (Former Employee)

20.12.2022, Job Location: Philadelphia, PA
People just steal things until they become regulars. Each place could use security officers, so that the mangers dont have to hate their job, because of thieving customers.
3.0
star

Consumer Relations Specialist (Current Employee)

19.12.2022, Job Location: Work from home
A typical day consists of angry, upset customers and some nice ones. The customers are calling to file a complaint and most of them want answers right then and we can’t help them. They become more upset with you about this, and makes the job more stressful. You have to try and convince the customers that you understand and then they come back with no you don’t.

Customers call in about pharmacy issues the most, and this position has absolutely no say in that department, so those are the most difficult calls. It’s extremely hard to deal with some of these calls. Other customers are calling about their account and these calls are more pleasant. I didn’t realize when training for this position, that I’d be handling, complaints, account issues, and liability calls. Along with those calls are so many steps to take in order to complete a call. It was the most overwhelming training I ever went through. I truly thought I wasn’t going to be able to go through with it.

After less than a week of training for the my Walgreens account, you are thrown into calls and trusted to help the customers with their account issues.

Then you go back into training for the complaints end of it. You’re trained for another week and a half for that, and then once again thrown to the wolves and having to deal with upset customers. You get pulled from calls for one last training which is for liability calls. You get maybe 3 days of training for this and then out you go once again taking calls and so unsure of what you’re doing wrong and right.

Finally when byline officially done with training, you are on a 30, 60, and 90 day extra watch period done by other workers watching you’re every move on the computer. They’re making sure you’re clicking the right things, making the right notes, checking the right sales. It’s absolutely everything you do, they watch and inspect. If you do something wrong, you get coached. You also get points against you, like you’re a child.

Adherents is absolutely stressful, you have to go to lunch, breaks, and off calls on time. It’s crazy, you can have a customer ranting about an issue, but you have to be off that call in a certain amount of minutes.

They’re open 365 days out of the year, so if you have kids and celebrate holidays, I suggest making sure you choose the right schedule that has the day of the holiday off. If they’re short staffed on that day, they will schedule you anyways. The company only care about numbers and the trainers will tell you that themselves, which was surprising that they’d tell new employees that. You get 10 minutes of personal time a week.

So you have to be very careful not to step away from the computer too much. I most definitely didn’t know what I was getting into with this job, but I was desperate and would take anything. I now absolutely dread logging onto my computer for the day. If I didn’t have to take so many different calls, it would be so much better. But taking different calls from different emotional people is so stressful.
1.0
star

Tech Professional (Current Employee)

19.12.2022, Job Location: Deerfield, IL
Projects at Walgreens are constantly changing mid-stream, without direction from executive stakeholders. Every corporate department seems to be in a constant chaotic state. A lot of time and money is wasted. It's a frustrating and stressful place to work. Qualified personnel don't last long. There's a tremendous amount of turnover.
3.0
star

Pharmacy Technician (Former Employee)

19.12.2022, Job Location: Arbutus, MD
Wage hike opponents say pharmacy budgets are so tight that they are often unable to pay techs a higher wage or provide substantial raises. With insurance reimbursements on the decline, pharmacy managers have limited options when it comes to cutting costs, opponents say. Sometimes, hiring inexperienced techs is the way managers choose to make ends meet while keeping the pharmacy staffed.

Pharmacy technician salary advocates say that pharmacy managers should find another way to offer additional compensation. Whether it comes from bonuses, overtime, or the overall retail store budget, technician salaries should be priority.

Any tech will tell you that it’s not easy being the backbone of the pharmacy. The days are long, the pace is often frantic, and mistakes can be disastrous. There’s a myriad of changes for technician job roles that cofound the pay problem.
2.0
star

Pharmacy Technician (Current Employee)

18.12.2022, Job Location: Chicago, IL
I wouldn't recommend this job unless u have experience or someone who is new but catches on fast. There's not too much patience if u don't catch on fast. It's a 50/50 if people will take the time to show u and help u understand the material.

Some managers r understanding while others r not. I've worked at 3 locations and only 1 locations was patient with me. If ur knowledgeable people praise u but when ur not catching on fast enough ur an outcast. No one likes interacting with customers and Depending the lead person working I'm literally on the register all day.
1.0
star

CSR, Inventory Specialist, Shift Lead. (Current Employee)

17.12.2022, Job Location: Pensacola, FL
A great place to work if you enjoy being understaffed, doing the work of multiple people, being told that you may be retaliated with if you speak up, and being pushed to meet KPI that are totally not insurance fraud to get rid of covid test backstock. Upper management in the district will hold grudges against you and berrate you on your yearly reviews because you had the audacity to tell them they were wrong, you will be told openly to disobey company policy when it isn't in your best interest and corporate will never have your back.

Approach this job with extreme caution.
1.0
star

Walgreens Cashier (Former Employee)

13.12.2022, Job Location: Northfield, MN
Working for Walgreens was fun at first but once I got to know management I quickly realized they don’t care about any of the staff. You got penalized for missing work because of family emergencies, they reject almost all time off requests and the scheduling is unfair.

Management just sits in the office all day and shows up and leaves whenever they want because they get paid salary. So either way, management gets paid even when they leave early while your stuck working your butt off during mid-day rush. Rule of thumb, don’t work for big corporations.
1.0
star

Designated Hitter (Current Employee)

10.12.2022, Job Location: Saint Joseph, MI
This company gives little hope for the regular workers to advance in the company and the pay scale is hardly enough to survive on. They do not advance from within, they hire new employees for advance positions that open up.

They continuely change GM’s at the store so you just adjust to one GM and he is sure to be gone within a few months. During the busy holiday season they don’t add extra staff they expect you to work through your lunch break and go without breaks for days at a time.
1.0
star

Pharmacy Technician (Current Employee)

9.12.2022, Job Location: Santa Clarita, CA
Walgreens is a huge joke. If you want your foot in the door, go for it. If you have experience already then run far far away.

They will tell you you'll get one thing, but will never happen or you'll wait longer than told to get there. Pay is worse than any other pharmacy, while CEO and shareholders are making bonuses after bonuses on top of the millions they already earn.

They thank us by sending cheap thank you cards and in store credit.
2.0
star

Pharmacy Technician (Current Employee)

2.12.2022, Job Location: Lewiston, ME
Pharmacy in this current pandemic world is struggling, but Walgreens is on the lower end in the pack. They can’t keep pharmacists, they can’t keep their pharmacies open, and they don’t keep their promises to their staff on any level of management. You will be given maybe a week to do training before you’re learning on the job-good luck finishing week 2-5 of the training, there’s no allotted time but it’s *required*.

Your schedule will be available as late notice as the day before and you can forget your breaks unless it’s a law-mandated lunch break. The systems in place to help patients-and theoretically the employees- are antiquated, flawed, and ill-received by the very patients they are created for. I have met over 5 members of district/regional management and did not have a single good first(or second, third, or fourth) impression.
1.0
star

Pharmacist (Current Employee)

22.11.2022, Job Location: Texas
Pharmacist (Current Employee) - Texas - NoWhat is the best part of working at the company?
The company is run by non pharmacists, non clinical people.
The pharmacist work load is excessive and patients have excessive wait times because Walgreen’s refuses to staff their pharmacy to meet workload demands.
This is done to maximize corporate profits and keep payroll costs as low as possible.
Walgreen’s abuses the pharmacists they employ and do not care about customers.

What is the most stressful part about working at the company?
Under staffed pharmacy and a work load placed on the pharmacist that is not realistic.
12 hour shifts.
You are always behind, even when you work during the 30 minute lunch and the pharmacy is closed.

What is the work environment and culture like at the company?
Toxic, the pharmacy is NEVER CLEANED.
Technicians at some of the stores are rude to customers and openly demonstrate insubordination toward the relief pharmacist.

What is a typical day like for you at the company?
Miserable, non stop vaccinations, phone calls, patient counseling.
12
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About Walgreens

Walgreens is one of the largest pharmacy chains in the United States, with over 9,000 stores nationwide. The company was founded in 1901 and has grown to become a household name in the healthcare industry. Walgreens offers a wide range of products and services, including prescription drugs, over-the-counter medications, health and wellness products, and photo services. They also have a strong online presence, making it easy for customers to shop and refill prescriptions from the comfort of their own homes.

Working at Walgreens

Working at Walgreens can be a rewarding experience for those who enjoy interacting with customers and helping people with their healthcare needs. The company values its employees and provides opportunities for growth and development. Walgreens offers a comprehensive benefits package that includes health insurance, retirement savings plans, and paid time off. They also provide on-the-job training and development programs to help employees advance in their careers.

Pros

One of the biggest benefits of working at Walgreens is the opportunity to make a difference in people's lives by helping them with their healthcare needs. The company values customer service and encourages its employees to go above and beyond to help customers. The company also provides a comprehensive benefits package and opportunities for growth and development. Additionally, working at Walgreens can be a great opportunity to gain experience in the healthcare industry.

Cons

One of the biggest challenges of working at Walgreens can be dealing with difficult customers. Retail environments can be stressful, and working in a pharmacy can also have its own set of challenges, like balancing busy workloads during the peak hours of the day. Sometimes employees have to handle very sensitive and personal information of the customers. This may cause a risk of privacy and security breaches.

Training and Support

Walgreens provides its employees with comprehensive on-the-job training and development programs to help them advance in their careers. The company also has a strong support system in place for employees who need assistance with their work or have questions. Additionally, Walgreens encourages employees to take advantage of the many resources and educational opportunities available to them, such as online training courses and workshops.

Job Duties and Responsibilities

The primary duty of Walgreens employees is to provide excellent customer service and assist customers with their healthcare needs. Walgreens employees are responsible for filling prescriptions, answering customer questions, and providing information about products and services. They also need to handle cash transactions, perform inventory management, and keep the store clean and organized. They may also assist in maintaining accurate patient records and ensuring the appropriate use of prescription drugs.

Overall

Overall, working at Walgreens can be a rewarding experience for those who enjoy helping others and have a passion for healthcare. The company provides its employees with a comprehensive benefits package, opportunities for growth and development, and a strong support system. While the job can be challenging at times, the satisfaction of making a difference in people's lives can make it worth it.