Employee Reviews

1.0

Shift Lead (Former Employee)

23.12.2022, Job Location: Maryville, TN

Walgreens changed dramatically over the last 4 years. The pharmacy is the best place to get a start on a career. The retail part of the store is horrible from top to bottom. You are constantly micromanaged and must ask customers for donations, credit card application, text information and phone numbers. This can’t be done discreetly so there’s privacy issues everyday. KPI’s is all management cares about.

Their not there on holidays and you’re constantly blamed for not getting things done. A revolving door of employees. Too much computer training and not enough mentoring. Advertising is horrible and sales pricing is very confusing for customers. Working for Walgreens was the worst decision I ever made. Wasted 4 years on aspirations that never materialized even though I was called in every time someone called out.

1.0

Cashier/Customer Service (Former Employee)

21.12.2022, Job Location: North Providence, RI

Over worked and talked about behind your back. Employees thrown into positions with little experience, then talked about because they don't know how to do the job they aren't properly taught. I watched it happen to a person who worked there, and I refused to be next. Got out of there as quickly as possible. Also pharmacy hours and store hours are ridiculous. And pushing the costumers to sign up for a credit card was very repetitive and are shoved down customers throat. You will get written up for not following credit card procedures.

1.0

Shift Manager/ Book Keeper (Former Employee)

21.12.2022, Job Location: Upland, CA

At first I was fooled by everyone thinking it was a great place to work at. I began to notice as a shift lead you’re basically a photo expert, a medical professional, a cashier, a stocker, a truck unloader, a inventory specialist and a security guard. You’re overworked and underpaid here. There are higher paying shift lead jobs. Don’t work here. Especially if your work ethic is really good. You’ll feel drained.

Pros
overtime, 15% discount on non-walgreens brands & 25% off walgreens brand for employees.

Cons
Little to no breaks for shift leads, No help or support from your store manager, Often times left with only one cashier for a whole shift, There’s unloading truck twice a week, Won’t pay you more than $19, Overworked and under appreciate.

1.0

Designated Hitter (Former Employee)

21.12.2022, Job Location: Fayetteville, NC

Sadly, it was a hostile environment. They don't give you hands-on training and if you speak up and say you need hands-on instead of just being shown, you are met with attitude. They let their favorities have variety in their work while the least favorite 2 or 3 will stand at the cash register all day. They also look down on you when you take breaks you are entitled to. Some people were nice and I will never forget them but most were cliquish in the sense of High School life in the movie Mean Girls.

2.0

Shift Lead (Former Employee)

21.12.2022, Job Location: Houston, TX

They can care less about having a set schedule for you. You're on their time weekly. You can get off work at 12am and be back at 6 in the morning. You'll barely get your breaks too.

It's policy you get to 15s and a lunch but they'll try to schedule for 7:30 so the won't have to give you a second 15 and they act like you're weird for taking your 15s.

1.0

Cashier/Customer Service (Former Employee)

20.12.2022, Job Location: Philadelphia, PA

People just steal things until they become regulars. Each place could use security officers, so that the mangers dont have to hate their job, because of thieving customers.

3.0

Consumer Relations Specialist (Current Employee)

19.12.2022, Job Location: Work from home

A typical day consists of angry, upset customers and some nice ones. The customers are calling to file a complaint and most of them want answers right then and we can’t help them. They become more upset with you about this, and makes the job more stressful. You have to try and convince the customers that you understand and then they come back with no you don’t.

Customers call in about pharmacy issues the most, and this position has absolutely no say in that department, so those are the most difficult calls. It’s extremely hard to deal with some of these calls. Other customers are calling about their account and these calls are more pleasant. I didn’t realize when training for this position, that I’d be handling, complaints, account issues, and liability calls. Along with those calls are so many steps to take in order to complete a call. It was the most overwhelming training I ever went through. I truly thought I wasn’t going to be able to go through with it.

After less than a week of training for the my Walgreens account, you are thrown into calls and trusted to help the customers with their account issues.

Then you go back into training for the complaints end of it. You’re trained for another week and a half for that, and then once again thrown to the wolves and having to deal with upset customers. You get pulled from calls for one last training which is for liability calls. You get maybe 3 days of training for this and then out you go once again taking calls and so unsure of what you’re doing wrong and right.

Finally when byline officially done with training, you are on a 30, 60, and 90 day extra watch period done by other workers watching you’re every move on the computer. They’re making sure you’re clicking the right things, making the right notes, checking the right sales. It’s absolutely everything you do, they watch and inspect. If you do something wrong, you get coached. You also get points against you, like you’re a child.

Adherents is absolutely stressful, you have to go to lunch, breaks, and off calls on time. It’s crazy, you can have a customer ranting about an issue, but you have to be off that call in a certain amount of minutes.

They’re open 365 days out of the year, so if you have kids and celebrate holidays, I suggest making sure you choose the right schedule that has the day of the holiday off. If they’re short staffed on that day, they will schedule you anyways. The company only care about numbers and the trainers will tell you that themselves, which was surprising that they’d tell new employees that. You get 10 minutes of personal time a week.

So you have to be very careful not to step away from the computer too much. I most definitely didn’t know what I was getting into with this job, but I was desperate and would take anything. I now absolutely dread logging onto my computer for the day. If I didn’t have to take so many different calls, it would be so much better. But taking different calls from different emotional people is so stressful.

1.0

Tech Professional (Current Employee)

19.12.2022, Job Location: Deerfield, IL

Projects at Walgreens are constantly changing mid-stream, without direction from executive stakeholders. Every corporate department seems to be in a constant chaotic state. A lot of time and money is wasted. It's a frustrating and stressful place to work. Qualified personnel don't last long. There's a tremendous amount of turnover.

3.0

Pharmacy Technician (Former Employee)

19.12.2022, Job Location: Arbutus, MD

Wage hike opponents say pharmacy budgets are so tight that they are often unable to pay techs a higher wage or provide substantial raises. With insurance reimbursements on the decline, pharmacy managers have limited options when it comes to cutting costs, opponents say. Sometimes, hiring inexperienced techs is the way managers choose to make ends meet while keeping the pharmacy staffed.

Pharmacy technician salary advocates say that pharmacy managers should find another way to offer additional compensation. Whether it comes from bonuses, overtime, or the overall retail store budget, technician salaries should be priority.

Any tech will tell you that it’s not easy being the backbone of the pharmacy. The days are long, the pace is often frantic, and mistakes can be disastrous. There’s a myriad of changes for technician job roles that cofound the pay problem.

2.0

Pharmacy Technician (Current Employee)

18.12.2022, Job Location: Chicago, IL

I wouldn't recommend this job unless u have experience or someone who is new but catches on fast. There's not too much patience if u don't catch on fast. It's a 50/50 if people will take the time to show u and help u understand the material.

Some managers r understanding while others r not. I've worked at 3 locations and only 1 locations was patient with me. If ur knowledgeable people praise u but when ur not catching on fast enough ur an outcast. No one likes interacting with customers and Depending the lead person working I'm literally on the register all day.

1.0

CSR, Inventory Specialist, Shift Lead. (Current Employee)

17.12.2022, Job Location: Pensacola, FL

A great place to work if you enjoy being understaffed, doing the work of multiple people, being told that you may be retaliated with if you speak up, and being pushed to meet KPI that are totally not insurance fraud to get rid of covid test backstock. Upper management in the district will hold grudges against you and berrate you on your yearly reviews because you had the audacity to tell them they were wrong, you will be told openly to disobey company policy when it isn't in your best interest and corporate will never have your back.

Approach this job with extreme caution.

1.0

Walgreens Cashier (Former Employee)

13.12.2022, Job Location: Northfield, MN

Working for Walgreens was fun at first but once I got to know management I quickly realized they don’t care about any of the staff. You got penalized for missing work because of family emergencies, they reject almost all time off requests and the scheduling is unfair.

Management just sits in the office all day and shows up and leaves whenever they want because they get paid salary. So either way, management gets paid even when they leave early while your stuck working your butt off during mid-day rush. Rule of thumb, don’t work for big corporations.

1.0

Designated Hitter (Current Employee)

10.12.2022, Job Location: Saint Joseph, MI

This company gives little hope for the regular workers to advance in the company and the pay scale is hardly enough to survive on. They do not advance from within, they hire new employees for advance positions that open up.

They continuely change GM’s at the store so you just adjust to one GM and he is sure to be gone within a few months. During the busy holiday season they don’t add extra staff they expect you to work through your lunch break and go without breaks for days at a time.

1.0

Pharmacy Technician (Current Employee)

9.12.2022, Job Location: Santa Clarita, CA

Walgreens is a huge joke. If you want your foot in the door, go for it. If you have experience already then run far far away.

They will tell you you'll get one thing, but will never happen or you'll wait longer than told to get there. Pay is worse than any other pharmacy, while CEO and shareholders are making bonuses after bonuses on top of the millions they already earn.

They thank us by sending cheap thank you cards and in store credit.

2.0

Pharmacy Technician (Current Employee)

2.12.2022, Job Location: Lewiston, ME

Pharmacy in this current pandemic world is struggling, but Walgreens is on the lower end in the pack. They can’t keep pharmacists, they can’t keep their pharmacies open, and they don’t keep their promises to their staff on any level of management. You will be given maybe a week to do training before you’re learning on the job-good luck finishing week 2-5 of the training, there’s no allotted time but it’s *required*.

Your schedule will be available as late notice as the day before and you can forget your breaks unless it’s a law-mandated lunch break. The systems in place to help patients-and theoretically the employees- are antiquated, flawed, and ill-received by the very patients they are created for. I have met over 5 members of district/regional management and did not have a single good first(or second, third, or fourth) impression.

1.0

Pharmacist (Current Employee)

22.11.2022, Job Location: Texas

Pharmacist (Current Employee) - Texas - NoWhat is the best part of working at the company?
The company is run by non pharmacists, non clinical people.
The pharmacist work load is excessive and patients have excessive wait times because Walgreen’s refuses to staff their pharmacy to meet workload demands.
This is done to maximize corporate profits and keep payroll costs as low as possible.
Walgreen’s abuses the pharmacists they employ and do not care about customers.

What is the most stressful part about working at the company?
Under staffed pharmacy and a work load placed on the pharmacist that is not realistic.
12 hour shifts.
You are always behind, even when you work during the 30 minute lunch and the pharmacy is closed.

What is the work environment and culture like at the company?
Toxic, the pharmacy is NEVER CLEANED.
Technicians at some of the stores are rude to customers and openly demonstrate insubordination toward the relief pharmacist.

What is a typical day like for you at the company?
Miserable, non stop vaccinations, phone calls, patient counseling.

1.0

Customer Service Associate (Current Employee)

17.11.2022, Job Location: Clearwater, FL

Most of the employees and management doesn’t do their job and end up making the few people who actually work pick up their slack. If there’s a way around doing something they will do whatever possible to make it seem like it’s someone else’s job to complete that task. They are always saying they’re too busy to do something like stocking or cleaning something up which means other people are having to do those things on top of the tasks they already need to complete.

1.0

Customer Service Representative (Current Employee)

14.11.2022, Job Location: 32nd St. and Thunderbird

What is the best part of working at the company?
They pay below industry standards, have no real training, pressure you to sell credit cards, provide no bonuses or incentives (other than store discounts!), and do not reward going the extra mile. Their model is churn and burn. They burn through employees and are always short staffed with co-workers who are never fully trained. After working there, I will never shop there again.

What is the most stressful part about working at the company?
The toxic work environment because no one is fully trained and everyone is expected to know how to do everything after taking computer modules.

What is the work environment and culture like at the company?
The work environment is toxic. No one is fully trained, including the leads and managers, and the company is predatory on its customers.

What is a typical day like for you at the company?
I work extremely hard every day, receiving almost no help from management or co-workers, and leave feeling like I spent hours robbing customers blind with ridiculous prices.

3.0

E-Commerce Specialist (Former Employee)

12.11.2022, Job Location: Miramar, FL

The benefits were amazing here, but that's about where the pros end. There were often times where the management would leave the new hires unattended for hours on end, which was a problem seeing as many had questions or needed help with system issues. Some of them were amazing, but most were unhelpful to downright disrespectful. When the managers did decide to be present, they would micromanage wherever possible. They tried to do engagement activities but they fell short or were sometimes insensitive.

There are FREQUENT system issues, to the point of being unable to perform work. Customers are unruly and your seniors (whose job it is to aid said customers) do anything to refuse a call. For the amount of pay you get, you are expected to handle far too many different systems and issues.

The QA team is very nitpicky and it seems like they will do anything to not give 100% ratings. This is all coming from someone who performed very well; I ended up leaving due to low pay + an increased workload (they introduced 2 new systems we had to manage on top of the several we already had).

1.0

Customer Service Associate (Former Employee)

11.11.2022, Job Location: Bronx, NY

What is the best part of working at the company?
Nothing. The manager is lazy and doesn’t help. The staff doesn’t answer to basic requests and you get in trouble for things that weren’t your fault.

What is the most stressful part about working at the company?
The workload. You’re expected to do so much in a day and when it’s not done then you’re in trouble

What is the work environment and culture like at the company?
There is none. It’s every man for themselves and if you’re a new person asking simple questions the other workers make it seem like you’re a bother to them

What is a typical day like for you at the company?
Stressful. From seeing hundreds or customers daily to having to constantly multitask just to get your tasks done for the day.

2.0

Designated Hitter (Former Employee)

10.11.2022, Job Location: Prince Frederick, MD

There is little direction in the pharmacy.

Management hires you, then expects you to take over. I learned very little. I felt alone and abandoned, and no one cared to teach me much of anything. I understand why there is such a high turnover rate in this position. It was fairly insulting to be treated this way.

I only worked for two weeks at this job. I couldn't do it anymore. That being said, it really all depends on what type of management you're working with.

3.0

Shift Lead (Former Employee)

10.11.2022, Job Location: Tulsa, OK

Its a simple enough job, definitely helps if you have tough skin or previous experience handling customers. If your looking to reach your full potential, its not recommended. There are a few advancements within the company but depending on the store manager that your working for (or heaven forbid you get a new store manager as your working towards your goals) you could be looking at a year (or more) to see any changes.

Since covid, shift lead (and higher) responsibilities have gotten more difficult with the credit card applications and at some locations write-ups for not meeting requirements, lack of staffing on days when the work load is heavier, and lack of knowledge (never worked for a company where I needed to use REDDIT to get info).

My last few months I've seen a lot of people mainly shift lead & up (excluding people fired for stupid reasons) leave the company due to stress or lack of work-life balance, however if you can go in and do your part without over-exerting yourself or bothering with other employees issues its, OK.

2.0

Pharmacy Technician (Former Employee)

8.11.2022, Job Location: Gainesville, FL

This job definitely has the potential to be a good career, I unfortunately didn't have the best experience. I came into this job looking forward to learning and training, it certainly is a lot to learn so I wish there was a bit of a better training system in place, I felt that I didn't get the help I needed.

The particular location I worked at also was short staffed at the time, so that definitely played a part in it. My manager was kind, no complaints about management, but I felt some tension with my other coworkers. They weren't very willing to help train me, as well as some drama/gossiping going on, which made things difficult.

The lack of training I received as well as the gossiping is what mainly hindered my experience. It certainly is busy working at walgreens too, this position is more customer service based than I was expecting, which isn't a bad thing but I definitely had plenty of experiences with hostile customers as well. Lots of overtime too.

4.0

Customer Service Associate (Current Employee)

8.11.2022, Job Location: Bronx, NY

Worked at Walgreens for 1 year and a half. Easy work and the environment was good (depending on your co-workers and management).

Good place to work for a first job as a teen or in your 20s but the manual labor and standing 8 hours doesn’t match up to the pay. Eventually, you will tire of working here and want to gain better employment elsewhere.

1.0

Pharmacy Technician (Former Employee)

7.11.2022, Job Location: Blaine, MN

The longer I work here, the more I dislike the company. They only care about their profit, they won’t allow enough hours for more employees but keep adding on different job duties. We were short staffed for a while, and worked so hard. Now, we have enough employees but not the “hours” for them…

They want us short staffed so they don’t have to pay more of us. Even though, in the past 2 years, our workload has AT LEAST doubled. It’s more like a clinic now, then a pharmacy. If you want to feel like you’re having a panic attack all day long, work here.