Working at Walgreens
1.8
Reviews: 41
Score Stats:
5 5 stars
1
4 4 stars
2
3 3 stars
6
2 2 stars
9
1 1 star
23
Walgreens Overview Table
Headquarters: Deerfield, Illinois
Industry: Retail & Wholesale
Size: 10000+ Employees
Type: Company - Public (WMT)
Revenue: $10+ billion (USD)
CEO: Rosalind Brewer
Website: walgreens.com

Employee Reviews

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1.0
star

Customer Service Associate (Current Employee)

17.11.2022, Job Location: Clearwater, FL
Most of the employees and management doesn’t do their job and end up making the few people who actually work pick up their slack. If there’s a way around doing something they will do whatever possible to make it seem like it’s someone else’s job to complete that task. They are always saying they’re too busy to do something like stocking or cleaning something up which means other people are having to do those things on top of the tasks they already need to complete.
1.0
star

Customer Service Representative (Current Employee)

14.11.2022, Job Location: 32nd St. and Thunderbird
What is the best part of working at the company?
They pay below industry standards, have no real training, pressure you to sell credit cards, provide no bonuses or incentives (other than store discounts!), and do not reward going the extra mile. Their model is churn and burn. They burn through employees and are always short staffed with co-workers who are never fully trained. After working there, I will never shop there again.

What is the most stressful part about working at the company?
The toxic work environment because no one is fully trained and everyone is expected to know how to do everything after taking computer modules.

What is the work environment and culture like at the company?
The work environment is toxic. No one is fully trained, including the leads and managers, and the company is predatory on its customers.

What is a typical day like for you at the company?
I work extremely hard every day, receiving almost no help from management or co-workers, and leave feeling like I spent hours robbing customers blind with ridiculous prices.
3.0
star

E-Commerce Specialist (Former Employee)

12.11.2022, Job Location: Miramar, FL
The benefits were amazing here, but that's about where the pros end. There were often times where the management would leave the new hires unattended for hours on end, which was a problem seeing as many had questions or needed help with system issues. Some of them were amazing, but most were unhelpful to downright disrespectful. When the managers did decide to be present, they would micromanage wherever possible. They tried to do engagement activities but they fell short or were sometimes insensitive.

There are FREQUENT system issues, to the point of being unable to perform work. Customers are unruly and your seniors (whose job it is to aid said customers) do anything to refuse a call. For the amount of pay you get, you are expected to handle far too many different systems and issues.

The QA team is very nitpicky and it seems like they will do anything to not give 100% ratings. This is all coming from someone who performed very well; I ended up leaving due to low pay + an increased workload (they introduced 2 new systems we had to manage on top of the several we already had).
1.0
star

Customer Service Associate (Former Employee)

11.11.2022, Job Location: Bronx, NY
What is the best part of working at the company?
Nothing. The manager is lazy and doesn’t help. The staff doesn’t answer to basic requests and you get in trouble for things that weren’t your fault.

What is the most stressful part about working at the company?
The workload. You’re expected to do so much in a day and when it’s not done then you’re in trouble

What is the work environment and culture like at the company?
There is none. It’s every man for themselves and if you’re a new person asking simple questions the other workers make it seem like you’re a bother to them

What is a typical day like for you at the company?
Stressful. From seeing hundreds or customers daily to having to constantly multitask just to get your tasks done for the day.
2.0
star

Designated Hitter (Former Employee)

10.11.2022, Job Location: Prince Frederick, MD
There is little direction in the pharmacy.

Management hires you, then expects you to take over. I learned very little. I felt alone and abandoned, and no one cared to teach me much of anything. I understand why there is such a high turnover rate in this position. It was fairly insulting to be treated this way.

I only worked for two weeks at this job. I couldn't do it anymore. That being said, it really all depends on what type of management you're working with.
3.0
star

Shift Lead (Former Employee)

10.11.2022, Job Location: Tulsa, OK
Its a simple enough job, definitely helps if you have tough skin or previous experience handling customers. If your looking to reach your full potential, its not recommended. There are a few advancements within the company but depending on the store manager that your working for (or heaven forbid you get a new store manager as your working towards your goals) you could be looking at a year (or more) to see any changes.

Since covid, shift lead (and higher) responsibilities have gotten more difficult with the credit card applications and at some locations write-ups for not meeting requirements, lack of staffing on days when the work load is heavier, and lack of knowledge (never worked for a company where I needed to use REDDIT to get info).

My last few months I've seen a lot of people mainly shift lead & up (excluding people fired for stupid reasons) leave the company due to stress or lack of work-life balance, however if you can go in and do your part without over-exerting yourself or bothering with other employees issues its, OK.
2.0
star

Pharmacy Technician (Former Employee)

8.11.2022, Job Location: Gainesville, FL
This job definitely has the potential to be a good career, I unfortunately didn't have the best experience. I came into this job looking forward to learning and training, it certainly is a lot to learn so I wish there was a bit of a better training system in place, I felt that I didn't get the help I needed.

The particular location I worked at also was short staffed at the time, so that definitely played a part in it. My manager was kind, no complaints about management, but I felt some tension with my other coworkers. They weren't very willing to help train me, as well as some drama/gossiping going on, which made things difficult.

The lack of training I received as well as the gossiping is what mainly hindered my experience. It certainly is busy working at walgreens too, this position is more customer service based than I was expecting, which isn't a bad thing but I definitely had plenty of experiences with hostile customers as well. Lots of overtime too.
4.0
star

Customer Service Associate (Current Employee)

8.11.2022, Job Location: Bronx, NY
Worked at Walgreens for 1 year and a half. Easy work and the environment was good (depending on your co-workers and management).

Good place to work for a first job as a teen or in your 20s but the manual labor and standing 8 hours doesn’t match up to the pay. Eventually, you will tire of working here and want to gain better employment elsewhere.
1.0
star

Pharmacy Technician (Former Employee)

7.11.2022, Job Location: Blaine, MN
The longer I work here, the more I dislike the company. They only care about their profit, they won’t allow enough hours for more employees but keep adding on different job duties. We were short staffed for a while, and worked so hard. Now, we have enough employees but not the “hours” for them…

They want us short staffed so they don’t have to pay more of us. Even though, in the past 2 years, our workload has AT LEAST doubled. It’s more like a clinic now, then a pharmacy. If you want to feel like you’re having a panic attack all day long, work here.
5.0
star

Manager (Current Employee)

6.11.2022, Job Location: Tucson, AZ
What is the best part of working at the company?
Growth has good benefits

What is the most stressful part about working at the company?
The theft when we can't kick them out of the store

What is the work environment and culture like at the company?
It is family oriented

What is a typical day like for you at the company?
Getting all tasks done and enjoying helping customers find their needs
1.0
star

Shift Leader (Former Employee)

5.11.2022, Job Location: East Hampstead, NH
Extremely underpaid and overworked, I wish I could give it zero stars. I have worked at 2 different locations and it was the same at both of them. You are not appreciated for doing all the work that you do- despite going above and beyond and picking up other people's tasks.

The response is always "We're understaffed" I actually got scheduled just me (the manager on duty) and a cashier one day that we had 2 warehouse delivery trucks. That meant I had to take both trucks in entirely myself and I actually got hurt while doing so and the store manager's response was "sorry but we are understaffed". If you can help it I would not work here at all. You're told that you will be scheduled one way but you don't actually get to work it.

The first location I worked at, when I was hired I was told that they needed openers. Which was perfect as I would rather work mornings. Never worked a morning at that store. I only ever closed. I was told that weekends off would be rotated. So on what was supposed to be my weekend off I scheduled a meeting with a vendor for my wedding only to find that I was put on the schedule that day.

Ended up being able to go to work late that day but the store manager was extremely upset because I "should have waited to plan something until the schedule was posted". Overall this is not a good place to work.
1.0
star

Certified Senior Pharmacy Technician (Current Employee)

5.11.2022, Job Location: Portland, OR
I am a 25 year old certified pharmacy technician. I have been working in this field for over 7 years, have worked at numerous retail chain pharmacies, but never have I experienced anything quite like the dynamic at Walgreens. I am appalled at the lack of scheduling knowledge among management staff, as they schedule technicians with little to no overlap during the day. At times, I am the only technician working during our busiest hours.

There is no incentive to continue working there after a certain time frame anymore, due to the undoubtly low cap in pay in comparison to the rate you start at. All in all, if you are considering a retail pharmacy position, you are better off nearly anywhere else.
2.0
star

hift Lead (Current Employee)

4.11.2022, Job Location: Fond du Lac, WI
Walgreens as a corporation is extremely flawed and store management only perpetrates this incompetence. You will be over worked and under paid. Your hard work will go unnoticed. Doing your job as expected is never enough. Pharmacists barely get raises and the offered wage is not competitive.

Upper management plays favorites and they do not have your back. If you have a difficult home life then do not apply, no one who does the schedule will care about this. Healthcare benefits are ok at best. Any store you go to will be understaffed and will never be properly staffed. You will be expected to do the job of 3 employees.
1.0
star

Cashier (Former Employee)

4.11.2022, Job Location: Houston, TX
Working here has a pain. While I enjoy working with my coworkers, not having a enough people to work each shift is a constant issue. They expect us to take passport photos, work the front cash registers, unlock the bathrooms, complete curbsides in under 10 minutes all while having two people work each shift. Lunches and breaks are dependent on whether we can complete are daily duties with the allocated time they've given us with faulty technology.

In both pharmacy and on the floor, customers complain due to long wait times and a lack of people doing services. Employers blame it on a lack of "productivity". Yet, nothing is being done about it.

During the morning we can barely complete our work because we can't put up hundreds of tags with only one customer service associate.

Furthermore, our store has constant issues with the safety and security of both customers and staff. We've had issues with robberies, where the solution was to hire a security guard for a week. And what happened the week after they left? Another robbery where both staff and customers were threatened and assaulted.

In short, add more to payroll and hire more people. Thank you.
1.0
star

Assistant Store Manager (Current Employee)

3.11.2022, Job Location: Maplewood, NJ
What is the best part of working at the company?
Nothing extremely short staffed the company does not care about the the employees that make the store run

What is the most stressful part about working at the company?
Having to work double hard for company that does not respect you

What is the work environment and culture like at the company?
Stressful no teamwork

What is a typical day like for you at the company?
Very stressful
2.0
star

Assistant Manager (Former Employee)

3.11.2022, Job Location: New Jersey
What is the best part of working at the company?
The medical benefits, there weren't many other positives.

What is the most stressful part about working at the company?
Almost everything was built to be extremely stressful, the environment, the structure, the interactions with corporate, the system that is used, the lack of communication, the lack of consistency in scheduling and structure, it's all just a complete mess and built for the perfect stressful environment.

What is the work environment and culture like at the company?
There's often too much work, not enough help and the culture is extremely toxic at its core.
12
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About Walgreens

Walgreens is one of the largest pharmacy chains in the United States, with over 9,000 stores nationwide. The company was founded in 1901 and has grown to become a household name in the healthcare industry. Walgreens offers a wide range of products and services, including prescription drugs, over-the-counter medications, health and wellness products, and photo services. They also have a strong online presence, making it easy for customers to shop and refill prescriptions from the comfort of their own homes.

Working at Walgreens

Working at Walgreens can be a rewarding experience for those who enjoy interacting with customers and helping people with their healthcare needs. The company values its employees and provides opportunities for growth and development. Walgreens offers a comprehensive benefits package that includes health insurance, retirement savings plans, and paid time off. They also provide on-the-job training and development programs to help employees advance in their careers.

Pros

One of the biggest benefits of working at Walgreens is the opportunity to make a difference in people's lives by helping them with their healthcare needs. The company values customer service and encourages its employees to go above and beyond to help customers. The company also provides a comprehensive benefits package and opportunities for growth and development. Additionally, working at Walgreens can be a great opportunity to gain experience in the healthcare industry.

Cons

One of the biggest challenges of working at Walgreens can be dealing with difficult customers. Retail environments can be stressful, and working in a pharmacy can also have its own set of challenges, like balancing busy workloads during the peak hours of the day. Sometimes employees have to handle very sensitive and personal information of the customers. This may cause a risk of privacy and security breaches.

Training and Support

Walgreens provides its employees with comprehensive on-the-job training and development programs to help them advance in their careers. The company also has a strong support system in place for employees who need assistance with their work or have questions. Additionally, Walgreens encourages employees to take advantage of the many resources and educational opportunities available to them, such as online training courses and workshops.

Job Duties and Responsibilities

The primary duty of Walgreens employees is to provide excellent customer service and assist customers with their healthcare needs. Walgreens employees are responsible for filling prescriptions, answering customer questions, and providing information about products and services. They also need to handle cash transactions, perform inventory management, and keep the store clean and organized. They may also assist in maintaining accurate patient records and ensuring the appropriate use of prescription drugs.

Overall

Overall, working at Walgreens can be a rewarding experience for those who enjoy helping others and have a passion for healthcare. The company provides its employees with a comprehensive benefits package, opportunities for growth and development, and a strong support system. While the job can be challenging at times, the satisfaction of making a difference in people's lives can make it worth it.