Working at Home Depot
2.3
Reviews: 28
Score Stats:
5 5 stars
1
4 4 stars
3
3 3 stars
8
2 2 stars
6
1 1 star
10
Home Depot Overview Table
Headquarters: Atlanta, GA
Industry: Retail & Wholesale
Size: 10000+ Employees
Type: Company - Public (WMT)
Revenue: $10+ billion (USD)
CEO: Craig Menear
Website: careers.homedepot.ca

Employee Reviews

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2.0
star

Front End Supervisor/Cashier (Former Employee)

21.1.2023, Job Location: Chandler, AZ
Expect you to do anything and everything on a daily basis, cover multiple departments you have no business covering, and adjust for callouts and scheduling disparities. It's all typical retail stuff, holding down a possibly good work space by cutting hours and not allowing hiring when it's needed most.

Management is just as run down and tired as the rest of the team, work place culture is 'not my department not my problem'. Hardest part of the job is typical retail conundrum of having to deal with corporate sticking their nose in every little thing without any idea how the store is actually ran.
4.0
star

Loader/Unloader (Current Employee)

15.1.2023, Job Location: Winchester, VA
To start out its pretty nice. The management are very engaging and friendly. They don't "come down" but instead offer honest critique. The schedule is good and the pay for this type of work is really good. Also benefits start day one.and the insurance is great.

But the downside is that it seems newer associates are given the most physically demanding jobs like manual loading/unloading while always being singled out for underperforming. 10 hours of constant heavy lifting up and down a stepper is going to be painful and slow anyone down I don't care who you are. If your people aren't regularly or often hitting the numbers ( a cruel practice I wish all warehouses would abandon), people call off all the time, and that particular section has the highest turnover, it may be a clue that your system is flawed.

The equipment operators seem to be treated much better and I'm sure they aren't going home/waking up with back and foot pain. Cross training would definitely make this place more ergonomic and it would be fair to all associates. Overall though it's a good place, but would love to see some ergonomics implented.
2.0
star

General Warehouse Associate (Current Employee)

7.1.2023, Job Location: Winchester, VA
If you're someone with some warehouse experience who wants to grow, learn new skills, and find some kind of purpose in their career... then I would probably look elsewhere. They'll place you as a manual unloader & housekeeping and make you wait 6 months for the possibility of being trained on equipment (like forklift, pacer, EPJ, and etc...).

Apply at your own risk though because they could care less about your safety and how you unload the trucks. If you get yourself hurt carrying +90 lbs by hand because of the carelessness of the coach you were assigned to, then that's your fault. Enjoy your worker's comp if you decide to report it!

If you want to talk to your manager about contributing more to the company to help unload the trucks faster by operating the equipment because your assigned coach is having a +20min long conversation with their coworker buddies, your manager will just pretend to stand by their 6-month rule, ignore you, then promote and train other employees who hasn't done their 6 months based on favoritism. If you don't like their promotion system, they'll encourage you to quit. You're expendable.

Overall, Home Depot is an ideal company to work for for someone in their late teens or early twenties who would like to step foot in their first warehouse gig. Just try not to get yourself hurt!
1.0
star

Department Supervisor (Former Employee)

2.1.2023, Job Location: Auburn, NY
Not a great place to work unless you are buddies with Managers. There is no consistency for employee expectations. Management comes and goes as they please. They live in the office and dont know what is going on out on sales floor.
3.0
star

Sales Associate (Current Employee)

30.12.2022, Job Location: Hackensack, NJ
Effortless job and you might receive tips based on your customer service however management varies depending on which department you are in (which most do suck) and customers will think they are smarter than you most of the time which led to disagreements.

It's also better to work at a department that runs all year around for hours like the customer service desk, paint, pro, etc., not garden!
2.0
star

Order Fulfillment Associate (Former Employee)

30.12.2022, Job Location: Albuquerque, NM
Scheduling is erratic with no set days off and 7 to 8 days in a row scheduled. Most work is done by a few associates and mgmt doesn't take any action toward slackers they just look the other way.
1.0
star

Home Depot Cashier (Former Employee)

27.12.2022, Job Location: Houston, TX
The Home Depot (999 north loop) is one of the worst places to work.

Managers told all my personal business to everyone when I trusted them. 0/10 working here is like being in middle school. A whole lot of drama from coworkers and managers.

They have someone that went to jail for messing with a minor as a head cashier working around minors.
1.0
star

Home Depot Cashier (Former Employee)

23.12.2022, Job Location: Gonzales, LA
Worked there for 9 months and only got a raise because the store did. Worked nights and busiest shifts and my work was not recognized or rewarded all because I was out as outgoing and talkative.

Had times where I’d call the manager for help and the manager would tell me to ask an associate. If customer asks for manager the manager asking what does the customer want instead of just coming to address it. ALWAYS short staffed. They LOVE making people work in other departments you didn’t even apply for.

Some workers are UNDERPAID but work multiple departments sometimes even at one time. On top of rude customers and facing micro aggressions
3.0
star

Sales Associate (part-time) (Current Employee)

22.12.2022, Job Location: Overland, MO
What is the best part of working at the company?
Taking care of customers that are respectful to the store associates. I will go out of my way for a customer that treats any of our associates with the dignity that they so deserve. My father taught me that you attract more with honey, then with you know the rest. There is no reason for a customer who is rude to an associate to expect the best service at any retail location. I am so tired of hearing that in retail that is the norm. Well if that is the norm, then shame on any company for allowing this type of behavior towards their associates to continually happen in order to make a sale. And companies wonder why they can't keep help.

What is the most stressful part about working at the company?
Not having enough quality help in most of the departments at the same, actually taking care of the customers as the number one priority. Stop assigning associates other things to do during peak hours would go along way toward a better shopping experience for every customer. Stop allowing associates to walk around the store without doing anything for most of the shift.

What is the work environment and culture like at the company?
The environment would be better if the pay was better for the best employees. Pay on merit, and not on length of service would attract better help. There needs to be better positive reinforcement by management toward associates. Since the covid experience, the company has lost the way it treated their employees. The value the company had toward employees is going in the wrong direction.

What is a typical day like for you at the company?
I wait on the people that come into my department, stock shelves, take care of tasks that are assigned to by department managers. I am a self starter, so I pretty much know what to do on a daily basis. I work part time, but am one of the best workers in the store. No need to micro manage me at all. I am always finding things to do during my six hour shift.
1.0
star

Sales Associate (Former Employee)

18.12.2022, Job Location: New Orleans, LA
I started at $14/hour. After a year+ I only received a $0.50 raise. My skill set was highly undervalued. I have a great personality, always smiling and showing respect to co-workers, management and customers alike.

Management, particularly, my supervisor was extremely undermining and showed favoritism beyond comparison. He purposefully excluded and disregarded me in all aspects of this job. I could never succeed here. I felt like he judged me on personal beliefs, with no code of ethics.

Management routinely minimizes most associates at Home Depot. The job itself is physically demanding and monotonous. I wouldn’t recommend it to my worst enemy.
3.0
star

Sales Associate (Former Employee)

17.12.2022, Job Location: Lancaster, CA
Compared to other retail, HD has good pay and benefits for part time, and my managers were considerate of my life outside of work and were able to provide time off as needed for family or health issues. I also learned a lot about the trades while working with the company, and found the variety of customers and tasks made the job more interesting than you would expect.

However, the company is always chasing ever-increasing goals and the pay raise schedule had a lot to be desired. Every year, goals would increase, which had a domino effect throughout the location I was employed at: Every year, hours got cut and less employees were available. Instead of providing customer service and maintaining relationships with the customer, the company chose to downsize their employed workforce by refusing to hire replacements until customer complaints became impossible to ignore.

Slow service was common, and I would frequently have to find help from another department or let a customer know that they were 4th+ in line and it might be a few HOURS, depending on the other customer needs, until I can assist them. It was demoralizing, frustrating, and left me unsatisfied by the end of the day because the front-line workers (like myself) were being viewed as lazy or slow because management cut hours... Less employees = longer shopping times = more customers in the store = longer wait times for areas to empty for lift equipment jobs = Much longer time to retrieve product for customers.

A typical day consisted of walking the department for issues (opener), 20-30 minute store meeting, doing "Bay-a-Day Packdowns" which take between 20minutes and multiple hours when uninturrupted, then stocking shelves (packdown), and restocking returns, all while assisting so many customers that the "quick" Bay-a-day now got done in 4 hours, and you have 5 carts of plumbing returns waiting.

Management was ok at best. Friendly, but fake and if you get on the bad side of one, you will never advance and raises will be 10-15c every other half. If you are willing to suck-up to the ASMs and transfer stores every few years, you can advance quickly, otherwise you will get passed up.

Customers ranged from teens/young adults looking for skateboard/car nuts+bolts, to college students piecing together a science experiment with brass fittings, to contractors and laborers who know esactly what they want. To adults who have no idea what a hammer is, but are willing to try in order to avoid a massive repair bill over a broken sink/toilet/faucet... I liked the variety.
2.0
star

Lot Assoaciate (Current Employee)

16.12.2022, Job Location: Ranson, WV
Always cleaning up after customers and dealing with their negativity as well as lack of common sense. Your pay is measured by your work profession so if you wanted more after you reached your max amount you'll need to change departments.

As a lot associated you earn a bear minimum of 14.50, your only chance of getting better is to switch departments, and that's if they even have a position available.
2.0
star

Design Consultant (Former Employee)

11.12.2022, Job Location: Arizona
You will either love it or hate it. I started out excited about the position and the perks of the job but that quickly changed.

Pros- Free work car you can drive around all the time, you get a gas card, monthly bonuses, if you don't have appointments schedule is flexible, $40- $100 k base pay, healthcare, 401 k and PTO.

Cons- job can be learned but if your manager is not knowledgeable in kitchen design you will be thrown to the wolves. Training is pretty bad especially if you don't have any experience in Cabinet refacing. The frustrating part is that they throw you out into the field and you literally have no clue how to answer a clients question so you try to BS your way thru hoping you don't make a mistake. It's a TOTAL circus and nobody knows what they're doing at every level. Now that I've seen what goes on behind the scenes I would never go to HD for a home install project!

To be fair, my manager was the reason for me losing my initial drive to succeed. Maybe with a different leader who was invested in my development I would have felt supported. From day 1 my manager was absent. I went a whole month when I first started without a schedule or direction, I never had supplies I needed to do my job, never explained the monthly Peak review KPIs, I could go on and on.... there's the saying people leave managers not companies and in this case it is so true.

Just know the expectation is for you to also work in the stores to create your own leads AND your rated on if you sell it, you have to take all appointments made for you even if it's a bad lead and your expected to sell them something else while in the home but now your close rate goes down which effects your total performance.

This job for me is a complete zero!
3.0
star

Floor Technician (Former Employee)

11.12.2022, Job Location: Riverview, FL
In the beginning if youre not experienced in sales you will be cutting blinds/flooring while at the same time replenishing the aisles and assisting with customer questions.

If youre experienced in flooring of all types even grout or backsplash then you wont have a hard time. If you are only experienced with one thing in the category of it all then things might be hard; if a customer asks you a question you might not know the answer and pretty soon you start feeling anxious when customers approach so if you want to work here then you have to know your stuff!

Basically don't specialize in a field you are not completely familiar with. I was part-time so they scheduled god awful hours, like working a night shift then coming in the following morning. There are opportunities to make really good money if you are there long enough, some associates were making 28 an hour just scheduling measurements and closing sales.

I averaged 20,000 steps everyday and my feet felt like they got hut with buckshot so get used to it.
4.0
star

Assistant Store Manager (Former Employee)

2.12.2022, Job Location: Blaine, MN
Home Depot has a great employee first culture. That doesn't apply to the managers. They are customer punching bags, they are asked to work 50 plus hours per week ( doesn't equal work life balance ). you can be a top performer and still not get promoted because your time with the company doesn't equal what upper leadership believes is enough time to be promoted. Managers do it all cashier, help customers, stock, manage deliveries, and deal with customer complaints.
1.0
star

Kitchen and Bath Designer (Former Employee)

22.11.2022, Job Location: San Diego, CA
Home Depot is the really bad company to work. Don't recommend at all.
Management is a big problem. Employee works hard but paid less and eventhough how hard they work management pushing them to sell. If they can not they fire or make your work environment miserable.
1.0
star

Cashier/Customer Service (Current Employee)

17.11.2022, Job Location: Lihue, HI
What is the best part of working at the company?
The friendly customers and staff

What is the most stressful part about working at the company?
Under paid and understaffed

What is the work environment and culture like at the company?
You look out for your self. You are thrown on the floor with very little training

What is a typical day like for you at the company?
Picking up trash from night crew. Assisting customers and trying to explain why we don’t have what they want in stock for
3.0
star

Plumbing Department Associate (Former Employee)

15.11.2022, Job Location: Lindon, UT
In the almost five years I was there, I saw hundreds of coworkers come and go. With a big company like this, you really are just a number, and you can be replaced in a day. However, the relationships you can make with both coworkers and customers is fun, and the things you can learn from every department can help you DIY or move into trade careers with real skills in things like Electrical, Plumbing, Building, etc. The lowest salary is being in Lot or as a Cashier, and becoming a Department Supervisor doesn't pay that much more (aka, the middle management is very put upon with not as compensatory a wage to justify the workload, and it's hard to get from there to upper management). You are fully expected to be an expert in AT LEAST your own department, and it's encouraged for you to cross train (again, without compensation), but it's fast paced, a lot is required of you, and they do offer company celebrations on holidays (though you will work every holiday and on weekends, because it is retail, after all!).
4.0
star

Special Services Supervisor (Former Employee)

14.11.2022, Job Location: Gig Harbor, WA
High turnover, lack of training, and lack of spare time make this job a headache of responsibilities concentrated on the few experienced and competent workers - so much to be done, and a decent amount of willing workers, but so many areas that receive no formal training and never the spare resources to train newer associates on these, so they are left to a few people or simply not done at all.

However, in my case at least, I was granted near-full autonomy in how I chose to spend my time, since there was always so much to do. Picking lumber orders, gathering returns at the SD, key-receiving customer orders, making phone calls, re-arranging staging locations, going through reports in the training room - for tasks of equal urgency, I could pick and choose what I wanted to do, which was quite nice.

Compared to the absolute monotony of cashiering, I would still choose this position. Final level of compensation was 21.50 / hour, but with biannual bonus figured in, it was maybe closer to 23. Typically worked 45 hours a week.
3.0
star

ales Associate (Former Employee)

14.11.2022, Job Location: Union
If you want a job where managers actually provide help and feedback this isn't the place. The only good thing about this job is that its fairly flexible with your schedule if you have another job or school commitments.

Managers are either MIA when you need help, or are piling on work for you to do when you're under staffed.
3.0
star

Special Services Supervisor (Former Employee)

14.11.2022, Job Location: Gig Harbor, WA
High turnover, lack of training, and lack of spare time make this job a headache of responsibilities concentrated on the few experienced and competent workers - so much to be done, and a decent amount of willing workers, but so many areas that receive no formal training and never the spare resources to train newer associates on these, so they are left to a few people or simply not done at all.

However, in my case at least, I was granted near-full autonomy in how I chose to spend my time, since there was always so much to do. Picking lumber orders, gathering returns at the SD, key-receiving customer orders, making phone calls, re-arranging staging locations, going through reports in the training room - for tasks of equal urgency, I could pick and choose what I wanted to do, which was quite nice. Compared to the absolute monotony of cashiering, I would still choose this position.

Final level of compensation was 21.50 / hour, but with biannual bonus figured in, it was maybe closer to 23. Typically worked 45 hours a week.
1.0
star

Department Manager (Former Employee)

13.11.2022, Job Location: Hialeah, FL
You can’t found a manager, they always in the office, they don’t want to come up to deal with the issues!!! Everyone is doing what ever day want, because they know that the manager they are not around
1.0
star

Merchandising Execution Team Member (Former Employee)

13.11.2022, Job Location: Farmingdale, NY
Worst job ever. Incompetent and ignorant supervisors play favorites. Expected to work nonstop for poor salary, 50¢ raises and bonuses of less than $200.

Team member gets away with threatening co-workers. Any normal employer would of fired the worker on the spot. This one received a reward! Training consists of being dumped in front of a desktop computer. No oppty for advancement or career path.

If you like working in an environment where you're constantly monitored, hard work goes unrecognized and people who don't do anything are rewarded, then this is the job for you.
5.0
star

Customer Service Associate (Current Employee)

11.11.2022, Job Location: Orlando, FL
Good company to work for. Management gets involved and associates are appreciated. Good benefits and flexibility. Safety is enforced and company is very focus on improving constantly.
1.0
star

Shipping and Receiving Clerk (Former Employee)

10.11.2022, Job Location: Wappingers Falls, NY
Used to be a good company to work for but now they could careless about the employees. It's all about money, less workers & more work. Longer u r there the more they take advantage of you.
12
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Home Depot Employees FAQ

1. Store Manager
2. Assistant Manager
3. Shift Manager
4. Pharmacy Manager
5. Order Filler

1. Cashier
2. Inventory Control Specialist
3. Greeter
4. Sales Associate
5. Customer Service Manager
Home Depot rating is 2.3 out of 5.0 points, based on 28 user ratings.

Users do not recommend the company for employment!

Evaluation based on a large number of reviews, as a rule, is enough for an objective assessment of the company.

Home Depot is not blacklisted.

About Home Depot

Home Depot is a retail company that specializes in home improvement and construction. Founded in 1978, it has grown to become one of the largest home improvement retailers in the world, with over 2,200 stores in North America alone. Home Depot is known for its wide selection of products, including tools, appliances, lighting, and building materials.

Working at Home Depot

Working at Home Depot can be a challenging but rewarding experience. The company is known for its fast-paced and high-stress environment, as well as its customer-centered approach to retail. Some employees enjoy the dynamic nature of working in a busy retail store, while others find it difficult to keep up with the constant demands of the job.

Pros

  • Competitive pay and benefits
  • Opportunities for career advancement
  • A positive and team-oriented work culture
  • Employee discounts on Home Depot products
  • Access to training and development programs

Cons

  • High-stress work environment
  • Long hours and weekend shifts
  • Difficult customer interactions
  • Limited opportunities for remote work

Training and Support

Home Depot provides its employees with a wide range of training and development opportunities. New hires typically go through an orientation program, which includes both classroom and on-the-job training. Additionally, the company offers in-store training programs, as well as online courses, to help employees improve their skills and advance their careers.

Job Duties and Responsibilities

Working at Home Depot typically involves a wide range of responsibilities, including:

  • Assisting customers with their purchases
  • Stocking shelves and displays
  • Operating cash registers and handling money
  • Providing product information and recommendations
  • Loading and unloading merchandise
  • Maintaining a clean and organized store

Overall, working at Home Depot can be a challenging but rewarding experience. The company is known for its fast-paced and high-stress environment, as well as its customer-centered approach to retail. However, it also offers a positive and team-oriented work culture, as well as opportunities for career advancement and training and development programs.