Working at Office Depot
2.3
Reviews: 30
Score Stats:
5 5 stars
2
4 4 stars
3
3 3 stars
7
2 2 stars
9
1 1 star
9

Recommended
for employment

Positive
employee feedback

Negative
employee feedback

Office Depot Overview Table
Headquarters: Boca Raton, FL
Industry: General Merchandise Stores
Size: 38,000 +
Type: holding company
Revenue: $8.42 B
CEO: Gerry P. Smith
Website: https://officedepot.com

Office Depot Employee Reviews

Filter reviews:
3.0
star

Retail Sales Associate (Former Employee)

6.4.2021, Job Location: Modesto, CA
This was my first job, and honestly, if you are looking for a decently paying job, Office Depot isn't that bad. (You could do a lot worse).

The job isn't that bad unless if you hate working with your hands, moving products, and walking around the store all day. You might get lucky and work in the printer area, but you have nowhere to sit, and the managers don't wanna see you sit around of course.

The management in my location wasn't bad at all, but the company itself isn't very good at managing locations well. Regional managers were a pain, apparently being rude to employees and such. Luckily I never had to interact with a regional manager.

Your coworkers make or break this job if anything. At my specific location, my coworkers were great. Very friendly, very nice to talk to. If you are going to an interview for OfficeMax/OfficeDepot, go a little early and maybe chat with some of the employees. They are usually very good people.

This job doesn't work on your schedule at all and doesn't seem to care much about your time. You can't call a day off unless if it's 2 weeks in advance, or at least during this covid time if you got covid. So if you have events coming up, plan them out in advance.

This job also is not for the people looking for a career. I mean sure you can advance to full-time or maybe even manager if you work there long enough, but the pay is low, and it's just not the best place to work for advancing or staying there for more than a year or two.

In general, it's a good starting job. I liked my time working there, even if it was bad on my back, or was a little annoying sometimes. I prefer this to anything with a lot of traffic like a grocery store or something.
4.0
star

Operations Manager (Former Employee)

16.3.2021, Job Location: Cranberry Township, PA
I've worked at Office Depot for 8 years before my location closed permanently. I stuck through thick and thin the entire time because of the workplace culture that lives within the stores. You become life long friends with the people you work with.

I started as a part time basic sales consultant earning minimum wage and worked my way up to management. Management positions are paid fairly well for the work that you do. Part time positions are not.

It's over-all an easy job. The company is financially struggling so hours are very often cut and you will spend a lot of the time working with one other person covering the whole store, save for truck days. Your work day will often consist of covering multiple areas of the store, either print/freight/tech along with front-end register duties - depending on your location's tier.

You will be trained on ARC-3 (Ask-Recommend-Close/Cross Sell) as a sales approach. The company is very services focused now as products do not earn enough profit. You'll be expected to service computers, do print jobs, and perform logistics processes.

Training is mostly hands-on. There will be many times when nobody knows what they're doing as the company-provided training is almost non-existent - although it is improving. Most knowledge passed on will be from experienced managers who have a tenure.

The company as a whole is very unguided in the direction it wants to take. The company portal will often have announcements of things being abandoned or new ideas being thrown around to save money. For example, we previously had a cellphone repair program to repair cellphones customers brought in, but it was so poorly implemented that it had to be dropped as they didn't ever retrain new associates that came in through turnover and many associates were breaking customer cell phones just attempting to wing it.

The workplace is very relaxed most of the time as most stores only serve a max of around 10-20 customers at a time. It can be stressful when you have multiple duties to perform quickly while also focusing on customers, but overall it is not bad compared to comparable careers.

Through all thick and thin attributes of this company, the thing that I loved most was the people I worked with. I have multiple life-time friends that I have made through my 8 year tenure and I would trade nothing in the world for the experiences I've gained working for this company. Your mileage may vary, but I definitely enjoyed my time at Office Depot.

Job security is the biggest issue as you never know when your store is going to close.
1.0
star

Print Center Supervisor (Current Employee)

31.1.2021, Job Location: Inverness, FL
The only thing that made the tough times worth it at this job was the awesome people I worked with. I’ve never had a better team any other job. But a few months ago, 3 of the 4 managers in the store lost their jobs unexpectedly because of another OfficeMax closing down.

People who worked there for over a decade lost their job. The message this sends is that it doesn’t matter how good of a job you do, you will always be disposable. There is NEVER enough payroll, and every day you find yourself running around like a chicken with its head cut off, trying to accommodate the customers.

You get barked at by customers for not having anything in stock when we can’t even order anything from the warehouse. ALSO the “best” thing about this company is that you lose your quarterly bonus because we have NOTHING IN STOCK because of COVID and YOU CANT ORDER ANY PRODUCT FOR CUSTOMERS.

But somehow, that’s the hard working employees fault, and WE get screwed out of bonuses. That’s always cool! Any person that comes in and asks about an application, I wish I could pull them aside and tell them to run for the hills. No, no, and NO!!! The worst place ever, unless you like to feel like you don’t matter, then I say go for it!
4.0
star

Sales Advisor (Current Employee)

8.10.2020, Job Location: Maplewood, MN
I have worked at Office Max for a while now. It's alright, as far as workload, it's a lot when I first started, but now it's no problem. Although, it's fun to work with people and know your way around the store. I have had a few fair share of feeling frustrated with training and learning the logistics system.

I like the people I work with, they're friendly, upbeat, positive, and it's been great so far. Since working there I feel well respected, and valued to the team. The training went well, but maybe train more on product knowledge. The manager does listen to associate's needs based on the hours, and disabilities.

Overall I'm liking my experience at Office Depot Office Max. I would say at the end of the day, it makes you feel accomplished that you can help customers and learn something new everyday.
1.0
star

Customer Service Representative (Former Employee)

2.9.2020, Job Location: Atlanta, GA
Let me start off by saying that Office Depot is not actually the problem, it's the management. They're based in South America which was no problem until I realized that just because they speak English doesn't mean they actually understand you. It's so hard to get anything done with them.

If you need help with something good luck getting it. May take anywhere from 24hrs to 1 week if you don't press the issue. They constantly bug you about not having your customer on hold for long but they haven't even assisted you so that you CAN finish the call.

There's no way to keep up with your hours daily, they keep track of your time instead which usually isn't correct. If you don't get paid all of your $ on payday you'll be waiting another 2 weeks for it. They question everything you do. I was scolded for not offering to place an order for a customer who called in.

But the notes on the account clearly stated that "NO PHONE ORDERS", but yet I was wrong apparently. Like I said it's not Office Depot, its the company they're contracted with. F*cking terrible....
12
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Average Hourly Rate for Office Depot Employees
$12.47 / hour Avg. Base Hourly Rate (USD)
$70k / yearAvg. Base Salary (USD)

Office Depot Employees Salary Compare Table

Office Depot Salary Compare
# Job Title Range Average
1Sales Associate$8 - $14$10
2Sales Consultant$8 - $15$10
3Sales Advisor$8 - $15$11
4Operations Manager$12 - $27$17
5Cashier$7 - $12$9
6Sales Supervisor$10 - $18$14
7Customer Service Manager$12 - $22$16
8Manager, Engagement (Client Services)$13 - $25$18
9Printing Supervisor$9 - $23$15
10Retail Sales Associate$8 - $17$11
11Retail Store Assistant Manager$12 - $25$17
12Maintenance Technician$15 - $31$21
13Customer Service Supervisor$9 - $16$12
14Warehouse Worker$9 - $17$13
15Logistics Specialist$10 - $19$13
16Copy Center Specialist$8 - $13$10
17Warehouse Associate$11 - $20$15
18Delivery Driver$10 - $29$17
19Customer Service Advisor$8 - $17$12
20Technical Advisor$11 - $21$15
21Retail Sales Manager$12 - $22$17
22Production Manager, Print$13 - $26$18
23Production Supervisor$10 - $20$14
24UX Designer$17 - $46$28
25Operations Manager, Retail$16 - $27$21
26Picker$11 - $18$14
27Sr. Administrative Assistant$21 - $34$27
28Sales Manager$12 - $26$18
29Senior Software Engineer$28 - $69$45
30Retail Store Manager$12 - $22$16
31Route Driver$11 - $22$15
32Senior Sales Associate$9 - $15$12
33Sales Specialist$8 - $14$11
34Production Worker$11 - $20$15
35Sales Consultant, Office Furniture$7 - $16$12
36Lead Cashier$10 - $16$12
37Logistics Clerk$12 - $19$15
38Assistant Manager$13 - $23$17
39Assistant Store Manager$11 - $19$14
40Business Development Manager$16 - $39$25
41Computer Repair Technician$11 - $22$16
42Computer Technician$8 - $15$11
43Copier / Copy Machine Technician$13 - $21$16
44Customer Service Associate$10 - $17$13
45Customer Service Representative (CSR)$11 - $20$15
46Customer Service Sales Associate$9 - $15$12
47Customer Service Specialist$9 - $17$12
48Electronic Data Interchange (EDI) Specialist$16 - $29$21
49Equipment Operator$13 - $22$17
50Maintenance Mechanic$16 - $31$22
51Forklift Driver$11 - $18$14
52Human Resources (HR) Administrator$19 - $32$25
53Human Resources (HR) Business Partner$18 - $34$25
54Human Resources (HR) Representative$14 - $23$18
55Information Technology (IT) Consultant$9 - $33$17
56Information Technology (IT) Project Coordinator$19 - $35$26
57Information Technology (IT) Support Specialist$10 - $16$13
58Information Technology Specialist$8 - $15$11
59Inside Sales Representative$15 - $27$20
60Inventory Control Specialist$12 - $21$16
61Key Account Manager$22 - $48$32
62Key Holder$10 - $15$12
63Warehouse Lead$13 - $20$16
64Forklift Operator$11 - $18$14
65Administrative Specialist$14 - $21$17

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About Office Depot

Office Depot is one of the largest retailers of office supplies and furniture in the United States. The company was founded in 1986 and has grown to become a major player in the industry. Office Depot operates over 1,400 retail stores across the country and also has a strong online presence. They offer a wide range of products including office supplies, technology, furniture, and printing services.

Working at Office Depot

Working at Office Depot can be a rewarding experience for those who are passionate about customer service and helping others. As a retail store employee, you will be responsible for interacting with customers, providing product information, and assisting with sales and customer service. Additionally, you may be responsible for stocking shelves, organizing the store, and performing other tasks as needed.

Pros

  • Great benefits package
  • Flexible schedules
  • Opportunities for advancement
  • Discounts on products
  • Good team culture
  • Diverse work environment

Cons

  • High-stress environment
  • Long hours
  • Low pay
  • No work-life balance

Training and Support

Office Depot provides comprehensive training and support for its employees. New hires receive orientation training on the company's policies, procedures, and products. This is followed by more specific training on the products and services they will be responsible for selling. Additionally, Office Depot provides ongoing training and development opportunities to help employees stay up-to-date with industry trends and new products.

Job Duties and Responsibilities

  • Assisting customers with their purchases
  • Providing product information and recommendations
  • Stocking shelves and organizing the store
  • Operating cash registers and handling financial transactions
  • Responding to customer complaints and concerns
  • Maintaining a clean and organized store environment

Overall information

Office Depot is a great place to work for those who are passionate about customer service and helping others. The company offers a wide range of products and services, as well as opportunities for advancement and professional development. However, it can be a high-stress environment with long hours and low pay. The company also provides comprehensive training and support to help employees succeed in their roles.

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