Walmart Employee Reviews

3.0

Lead Maintenance Associate (Current Employee)

4.6.2016, Job Location: Okemos, MI

A typical day at work begins and ends with me doing maintenance work. I am responsible for fixing broken machines, ordering new supplies, filling out data sheets and keeping the store tidy.

Throughout my stay here, I have learned to move fast, use my creative ideas to their fullest and I've learned fix and mend a large multitude of appliances from floor scrubbers and commercial buffers to simple things like vacuums and shelving units.

The management is my largest concern. The store is understaffed and management asks more questions then they do providing answers.It's not that all management is bad, but on the whole, the store could use some work in hiring members of management that will take the time for their associates, when presented with a problem.

My co-workers are pretty moderate on the whole. It seems that many aren't really sure what's to be done and a large number of them feel rushed, which in turn, results in poor work flow and a ""dip"" in productivity.

The hardest part of the job is staying motivated towards the end of the shift. You walk in with lots of energy and by the time you leave, you are zapped, not that's a bad thing, I just find it hard, espcially in that last half hour (when my legs and hip are killing me), and I am reader to just get off my feet.

The most enjoyable part of the job would be the bonuses every quarter, the free meals provided by the company and the funny and sarcastic associates. The energy is high at all times with them, which makes for an enjoyable time.

5.0

Wal-Mart Cashier (Former Employee)

25.5.2016, Job Location: Shallotte, NC

A typical day was greeting your customer, making sure they found everything their looking for or needed.

My job was checking out the customers in a nice and friendly way, with a big smile, keeping conversation nice and short while moving the customer along in a nice and friendly way. When not with customers. I was to keep my lane front faced and clean.

I lean people skills, and how to handle problems that come along with the customers and how to pleases a angry customer , how to make their bad experience into a happy one so they will want to come back to our store.

Always make sure the customer is happy, without customers you have no job. remember the customer is always right.

Managements the key to keep the stores running smooth. They are also our teachers. So why not lean from the best.

There are some you can count on more than others, but all in all. I really enjoyed my co-workers they were great.

I don't like to look at my job as being hard. I look at it as a learning process. There's always something new to learn out of every job you do. So why not make it a happy one.

I like meeting people. When a customer comes into a place of business. I like to think of them entering into my home. I want to make their experience a happy one so they will always return.

3.0

Sales Associate (Former Employee)

19.5.2016, Job Location: Elk Grove, CA

Working at Walmart was a fresh experience since it has been my first job. Any task could be done easily, such as stocking shelves, heavy lifting or just cleaning the work space. Management is friendly and will lend a hand and ear to any associate's problem even when it's very busy. I enjoyed meeting new associates and customers and came and went.

It gets really hard during the holidays when customers disregard shelf organization and leave items all over the place. Walmart was a great first experience, but in truth it put me in a lot of stress since I was put in night shift most of my hours, and I would work alone, putting a lot of pressure on me to organize and deal customers by myself. It really put off "working as a team" out of its place.

My hours put me in weekends a lot, and also working from the afternoon to midnight, which puts me in a position where I couldn't hang out with friends anymore unless it was day off or really late at night, even if I did, I would be tired and wouldn't be having much fun. I put a lot into working at Walmart at first but it started to become demotivating, knowing I get all this pay but no one to really spend it with.

Balancing a social life was hard, even more so when the college semester started.

3.0

Inventory Control Team (Former Employee)

2.5.2016, Job Location: Cleveland, MS

I worked for walmart for almost 7 years doing different things in different stores. Company values do not transfer very well from store to store. In one store, we strove to give the customers as best service as possible. In another, everyone is just there to get paid.

Walmart is a huge company and it is almost impossible to make sure than every single person is on the same page. Some times, the store will be in such desperate need for employees that those who do nothing and should not be working there, get to keep on doing the little bit that they do because it's better than not having someone there at all.

Management can be impossible sometimes. I was at operational manager level for a while and stepped down because they did not like my sense of urgency. Tasks are usually impossible to finish and meet high standards and are expected to just get done and as long as the final product does not look horrible, then it's fine. Suppliers can be difficult to work with and sometimes it falls to you to explain to a customer that the product they have their mind set on just isn't there.

The biggest problem might be their P.O.S. system. It just doesn't seem to work most of the time. Products can say that they are being shipped, which should take no more than one to two days, but may never show up. This could be mostly human error on the distribution side thought. Theft is a huge problem and it is not handled well.

3.0

Overnight Stocker (Current Employee)

26.4.2016, Job Location: Cabot, AR

A typical work day begins with a 10pm meeting, followed by gathering the materials needed for the job (pallet jack, trash bags, etc.) Then we typically begin to work freight. One associate can be responsible for more than 16 hours a night in some cases. After freight is done, we clean our areas and ""zone"" or also known as facing the product. This whole process often takes more than our allotted work time, however any net overtime must be taken off before the end of the week. This is usually done by extending lunches, or less often leaving early.

I have learned a great deal at this company, such as; Inventory Management, Use of Inventory Control Systems, Use of Power Lifting Equipment, customer service skills, Time management, Efficient work practices, and a whole host of business strategies.

The management at my store is for the most part very efficient, but some times lack vision on a smaller scale. Co-workers at my store tend to be varied, but in the end only the most dedicated tend to last long. The job itself tends to lend itself to a ""work first""ethos. Because of this the individual associate tends to be undervalued and overworked.

The hardest part of the job is either the strict limits on the job (materials, time, staffing) or the high stress that comes from it. The most enjoyable part is tricky. Maybe its going home at the end of a long day and knowing you had a major impact on a day of business in a multi-million dollar store, and maybe just maybe a good job could be the difference of several thousand dollars for the store.

1.0

Former Employee

25.4.2016, Job Location: Vancouver, WA

First thing first, team meeting, starting with what we are doing and what is expected. Next we prepare for the truck. roll out the steel line, and begin.

After unloading the truck we stock the food, and a few of us begin unloading pallets of high velocity truck and begin stocking high velocity freight. by that time we have lunch. after that we resume stocking food and high velocity, after second break we begin to pull pallets out to sales floor of other freight such as pharmacy and sporting goods. Then we close off by stocking chemicals, pets, pharmacy and HBA. last but not least we clock out and go home.

I have learned how to stock products and organize the back room.

I believe the management did a very poor job in some things such as terminating people left and right. I have met great co workers of different type and have learned a lot about them.

The hardest part of the job was unloading a 3,900 piece truck in 4 hours, each box raging from 25lbs to 85lbs.

I got to meet awesome customers and have a good 7 months worth of new experience.

3.0

Customer Service Manager (Former Employee)

19.4.2016, Job Location: Marshall, TX

Responded promptly and answered/resolved customer inquiries and complaints.

Investigated and resolved service issues and/or product problems.Managed customers database accounts, performed customer verification and processed applications, orders and requests. Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.

Kept records of customer interactions and actions taken, including transactions, comments, inquiries and complaints. Supplied customers with written responses and information and followed up on customer communications. Communicated directly with customers by phone, electronically or face to face.

Provided customers with technical support using maintenance procedures created with company products. Wrote and kept accurate records of discussions and correspondence with customers. Managed and supervised a team of customer services representatives.

Provided customer service team with feedback. Met with other team managers to discuss possible improvements in customer service and companys products.

Trained and coached team members to deliver a high standard of customer service. Learned about products and services and kept up to date with changes. Kept ahead of technology developments by attending professional courses.

Evaluated changing factors frequently to achieve high customer satisfaction level. Analyzed statistics and other data to determine the level of customer service performance achieved by the team.

3.0

Pharmaceutical Technician (Former Employee)

15.4.2016, Job Location: Goodyear, AZ

I first started in pharmacy at Walmart. I was able to do on the job training and obtained my license while working there. A typical day was usually busy, fast moving and there was always something that needed to be done.

During a shift I was expected to take in new prescriptions from patients, type data, update patient's profiles, fill and prepare prescriptions, work drive-thru and register, fax md offices, answer phones, call patients with any issues, work on prior authorizations, stock inventory, order supplies and drugs, file finished prescriptions and help patients find otc drugs.

Everyone I worked with got along very well and we were all pretty close and were able to work well together. My manager was flexible and understanding and I enjoyed working for him. I would say the hardest part of the job was dealing with any angry patients we would have for any reason. It's never fun when you have someone that you are trying to help that isn't happy about something.

I would always do my best to fix any issues there were. I really enjoyed the people that I worked with and all of the regular patients I had that would come in to see me.

3.0

Walmart Associate (Former Employee)

9.4.2016, Job Location: Paragould, AR

During my unfortunately fairly short time working at Walmart, I must say the unprofessionalism of this particular store was outrageous! While orientation videos and tests gave you the basic breakdown of your daily tasks, and they would feed you a basic tutorial on the floor, they also left notes with employees names where customers could see them and would not train beyond the basics and even then would tell you that you are doing it wrong after following exact orders. I found that one of my co-workers even seemed to sabotage my work at every chance they got.

A typical day at work would start pulling out boxes on rocket carts, putting out merchandise, pulling back the overstock to have it sorted for later and then moved on to rolling racks with hanging clothes, zoning everything by size, number, color and group type. Then came tiding everything up again, or "zoning" in specific areas given on the chart.

Your co-workers were not allowed to help you, even with a big task as it was "frowned-upon" even though "teamwork" was supposedly the big thing for Walmart. I learned to better organize, how to establish great customer service, how to use a multi-line phone and transfer, and how to build my own professionalism due to lack of theirs.

Many people quit from this store within the same time-span as I did, and I cannot blame them for doing so in the least bit!

1.0

Supervisor (Current Employee)

9.4.2016, Job Location: Burton, MI

I started at Walmart having come from the field of construction and found that I actually liked the job more than I expected to. It didn't take long to understand that liking the job and being able to do the job better than many didn't matter when put up against a rule of law by management that amounts to "do it the way the company says to do it, no matter how unreasonable, or you're fired", almost always under the conditions of being understaffed.

Policy states that there will be no personal feelings put into play when it becomes an issue between management and employees, yet employees are routinely fired for reasons that stem from personal issues with specific managers. And contacting the corporate office to report unfair treatment in the work environment tends to be a catalyst for dismissal.

It's a shame that so many people who love their job to one degree or another must work in fear of losing it if they do not push themselves beyond their own limitations just to get the job done.

1.0

Cashier / Sales Associate (Former Employee)

18.2.2016, Job Location: Kemah, TX

The Idea of Walmart is a great idea, but it has been run by greedy and callus people. When i worked at Walmart i was forgotten many occasions when i was supposed to be relieved, and got locked out of my register and was punished for running my register for over 6 hours straight on several occasions when it is management that is supposed to relieve me.

Worked several 24 hour shifts because people did not feel like coming into work, and they showed favoritism as those people were never punished. Myself and a few others had to do others jobs because they did not feel like getting up from the chair they were sitting on, and management said that since they did not feel like getting up we had to do those jobs. They would not give me my overtime pay even when i worked well over 76 hours a week, and Stated they would not make anyone a Full time employee, due to having to pay healthcare insurance.

Walmart was a great intention but has become a disgrace to anything its creator might have first intended it to be.

3.0

Customer Service Manager / Cashier (Former Employee)

16.2.2016, Job Location: Augusta, KS

Typical day involved much stress, especially with the lack of proper staffing. I found it difficult to do my job with the tools and the staffing I had. Maintaining a good flow on the front end between lack of cashiers, cart pushers, customer service, and floor associates.

The bare minimum and less being scheduled at most times. Having to give up cashiers to cover other areas as needed leaving us short at the checkouts. Not enough sales associates on the floor able to help cover checkouts and other areas as needed. Little help from Management most times, especially at night, when things got hectic and I felt that we needed a duplicate of myself to handle things. I learned that it is possible I am not cut out for such a position.

Most of my coworkers were great as individuals, fun, caring. Many of my staff were young however and that came with extra issues. I loved the fair amount of freedom to my position as far as running around, getting things done in an order I saw fit. I loved being the one that everyone looked to for help and being able to voice my opinions, give out tips, etc.

I loved being able to learn so many different things and feeling like an asset.

5.0

Cashier (Former Employee)

4.2.2016, Job Location: Texarkana, TX

I loved working at walmart. I find most cashier jobs to be super easy, but definitely boring during down times and you've finished all your duties. In a bigger city people might not experience any down time and that's the fun part. You get to meet new people and time goes by super fast when you constantly have people coming in.

I know walmart provides benefits for their employees, but I was not there long enough to experience their benefits. If a emergency comes up they're really good about working with you. I wasn't there long enough to advance, but they did have plenty of opportunities. I know a lady who has work at Walmart for 10 years and was never offered any kind of advancement in the company.

CSM positions are really easy to get and I don't think they every have enough CSMs especially at the Supercenters. All I can say is I loved the job and while I was there they treated me very well and never game me more hours than I could handle. They're really good about working with high school students and college students.

1.0

Sales Associate/Cashier (Former Employee)

23.1.2016, Job Location: Lima, OH

A typical day at work involved greeting customers in the Tire and Lube department. Writing up customers' information on hand held computers for oil changes and tire purchases. Stocking shelves with merchandise and zoning them to present products in a neat and orderly appearance. Covering the Hardware department including mixing paint and providing customers with information both in person and also on the telephone.

I learned a lot about the various Automotive and Hardware products. As I got more experience I was able to give customers more detailed information on what they were seeking.

I found that there was somewhat of a gulf between my immediate managers and the assistant manager over our department. My immediate managers were always very appreciative of good workers whereas the assistant managers and those above acted more like ""enforcers"" for those who happened to transgress any of the multitude of rules under which we were supposed to operate.

I was able to work as a team with my co-workers and would help out in other departments when needed.

The hardest part of the job was the oppressive attitudes of the higher managers.

The most enjoyable part of the job was playing a part in providing a good service to customers, and also the appreciation I received from my immediate managers for doing a good job.

1.0

Certified Pharmacy Technician (Former Employee)

19.1.2016, Job Location: Hudson, NH

I worked 9 years as a Pharmacy Technician. While I did love Pharmacy and my co-workers, Wal-Mart mostly taught me everything a pharmacy shouldn't be. It's money first, customers and employees last. You are just a number to them.

You can easily be replaced by someone who they can brainwash and pay less. I worked as a Pharmacy Technician because I truly enjoy helping others but Wal-Mart doesn't care about that. They focus on things that have nothing to do with patient care. Pharmacists can't stick up for their Technicians. Poor management skills. No one is on the same page.

There is also no room for growth at Wal-Mart Pharmacy, your either a Pharmacist or a Technician and that's all you'll ever be. There is nothing to work towards, no promotions, no additional training, no extra pay. They work you to the bone paying you the least amount possible before they throw you out on the curb when you actually speak up for what is right and speak the truth.

Wal-Mart is nothing but lies. You speak the truth and they hand you your final statement of pay. It's truly a blessing to no longer work for such a corrupt corporation.

2.0

Fitting Room Associate (Current Employee)

7.1.2016, Job Location: Omaha, NE

When going into the fitting room, the first thing usually seen is about two or three shopping carts full of merchandise that had been returned to the fitting room. It is Our job to sort, repair and place back all of the items to be sold as they were originally placed.

Co-Workers have been helping to teach Me how to do everything that is included in running the fitting room. Management counts on the fitting room to make everything run smoothly. We are the "heart" of Wal-Mart. We have to take all customer calls, transfer them to the various departments they need assistance with. We need to take orders from Management to relay messages to those same departments when customers need help or when something goes wrong for any reason.

If there is a shipment or an order that has come in, We have to let Management know, so they may quickly take it in and stock it into the store. We have to assist customers into the fitting room slots so they may try on clothing and put back the ones they don't desire.

4.0

Customer Service (Current Employee)

20.12.2015, Job Location: Tallassee, AL

A typical day of work at Walmart is a headache! But you learn something new everyday. Working at customer service is a lot of work and you have to be effective. We do just about everything. We deal with the customers problems, we help them as much as we can until it goes out of our hands.

We deal with their pick up today, sight to stores, and layaway. Any other need as well. Working as a department manager is just as much work. You not only deal with your daily assignments but your also interacting with customers and giving them any helpful advice. As a sales associate you are to stock things as they are needed and in the right place you also interact with customers, taking them to any item they are looking for or any location in the store they are looking for.

The co workers are just as great. They are willing to help you in anyway needed. Management is also a lot of help. If your stuck on an assignment they will further explain it to you so you will understand it clearly. Even after that if you still do not understand and or are stuck they will stop what they are doing to show you and help you.

The hardest part of the whole job is trying to work around problems you run into. The best part is working with all the wonderful people you meet.

3.0

Training Coordinator (Former Employee)

3.12.2015, Job Location: Mount Pocono, PA

I loved my job as a Training Coordinator at Walmart. The fast-paced, always busy, always adapting environment of the company suited my need for challenges and working with many different people.

However, the setup of the company gave no authority to the position, so without the cooperation of upper management at the store, it was hard to get cooperation in the basic goals of the job, Additionally, I was often "pulled" to spend close to 8 months at a time performing job functions that had nothing to do with my position (fixing all the labels in the store for pricing, shelf caps, etc) on my own, which I believe led to lack of support, lack of training, and therefore lower evaluations for my position. It was unfortunate, because training can be so rewarding for both new/long-time associates as well as the trainer.

I am glad to have so many retail skills because of this job, and I see the down-sides as an opportunity to learn more that can lead me to better companies and positions in the future.

4.0

Cashier/IMS (Former Employee)

23.11.2015, Job Location: Delaware, OH

I started out as a cashier, which was my first job. I was a good customer service rep. I was always smiling and making others smile and happy, I was also fast at checkout and always helped customers if it was needed. After about 7 months I think, I then became an unloader. I was to unload trucks with a few others and organize them on pallets or L-carts. We would then take the pallets and L-carts out on the floor and to the areas of where those products belong so that the 3rd shift crew would stock as much as they could.

There was heavy lifting required, messy spills to clean up and lots of cleanup involved. The team was then named IMS after about 2 months and we were to control inventory counts and locations in the back room of the store. If the Telezon said that the item was able to be stocked on the floor we had to pick that from its location and send it out to be stock and anything that could not be stocked we had to find a place to put it and enter it in on the system.

Working I learned that customers are number 1, they always come first. The store I worked out was a small place and everyone that work there knew each other, therefor, there was a lot of confusion between a lot of people there. The best part about working there was the physical labor that I endured. I loved the physical ability that I had there.

The hardest part about the job would be time, completing things on time or before time. We only had 4 people throwing and unloading the semi's and they wanted the trucks unloaded at an unreasonable time.

3.0

Sales Associate (Current Employee)

7.11.2015, Job Location: Suffolk, VA

Walmart is a pretty good place to work, if you don't have many goals of going anywhere. There is very little room for advancement and when there are available positions, they typically go to the Assistant Manager's favorite (the butt-kissers.)

My very first day of the job, I was not greeted nor were there instructions, a manager, or coworker in sight. I had to tag someone down from a different department to ask what I should do. Then, the manager had the audacity to get mad at me by how I was working, which was simply folding clothes; of course, after leaving me at work by myself which no instructions.

I basically taught myself everything within a few weeks and became the manager's first choice when it came to things. If you take this job and you're on the sales floor, be prepared to hear MANY DIFFERENT instructions by multiple managers! Also, be prepared to teach yourself almost everything. It's a good job for people who don't mind grinding!

If you're used to getting everything handed to you, this shouldn't be your first choice.

4.0

Unloader/Processor (Former Employee)

5.11.2015, Job Location: Plainview, TX

A day at the DC is really simple in an over view. All you really have to do is empty 3 to 4 trailers for the day. Using a batter operated RC. you must be able to read count stack and organize fast. Be self motivated the manager wont be on your tail all day but you are timed and it will matter. Most management is helpful they will do every thing they can to help you make it in your area. How ever they wont allow you to move if your having trouble because the position is not right for you.

Your co-workers will be a pleasure to have around. They are helpful and nice. My favorite part of the job was I rarely got interrupted from my work. it make the day go by fast and smooth. and its long work days so the week will be over before you know it.

The thing I hate the most about the job is that. There are so many problems doing inventory that you don't get credit for. I feel like I am being blamed because they don't have a slot for the item in the where house. Or the store canceled the order. Even new items that have not been put into the system yet.

3.0

Cashier / Customer Service (Former Employee)

24.10.2015, Job Location: Hanover, PA

I would always come a little early just to make sure we were ready to open on time and be organized and ready for the day. I would wait on customers and during down time help pharmacist with filling and filing medications. I would clean and organize making sure newer medications were behind the ones closer to expiring.

I enjoyed working with most of the co-workers although there was a couple who were a little difficult to work with. The hardest part of my job was when the lines would get long, the customers would take it out on me, or if the insurance didn't cover a medication, or if it wasn't ready yet. I understand time is important to everyone, and I understand when you are not feeling well it is difficult to be patient. I would stay in control and understanding. I would calmly talk with the customer and explain the situation to them and offer to do what ever was in my ability to assist them to the best that I could.

The most enjoyable part of my job was working with the customers and getting to know each one. some were there regularly to get medications for a pet, a loved one or themselves and would talk to us about that person/pet. so we became friends, someone who cared and listened. It was nice to know I could help them in their time of need and I love that.

4.0

Cashier/Sales Associate (Former Employee)

19.10.2015, Job Location: Lebanon, PA

A typical day would basically have started by I would have to go and get lawn and garden keys to open lawn and garden doors. But management most of the time wouldn't have the keys where they were suppose to be so we had to wait until another member of management got them from front office. Then I would be multitasking by working register and working on getting inventory out.

I learned that no matter how hard situations are outside of work you can not bring them into work because it just causes more stress and unhappy work environment. I also learned to be more patient and understanding working with customers instead of judging people right away.

Management honestly didn't know what they were doing, our department would go and try to tell them what was wrong with the setup but they never listen. They also never listened to what employee had to say really.

The coworkers were the best part because they create an environment that was like a family and that somebody I could trust. I loved coworkers because if i had a question almost anyone of them would help me. Also coworkers understood what other workers go through on daily basis so it was great to be able to tell them something and be understood.

There really wasn't a hardest part of the job that i can think of honestly, just hard to get management to listen and get on the same page as our department.

The most enjoyable part i must say was the coworkers because we had a bond that was a real family there, which i still have that bond with a few people outside of work.

5.0

Assistant Manager (Current Employee)

29.9.2015, Job Location: Edinburg, TX

A typical day at work starts at home. I have to get up early and make sure my uniform looks sharp on me. Make sure that I am ready for work, and make sure that when I start my day at 8am, I am look forward to shakes everyone's hand including regular employees, managers and customers. I feel that appearance and attitude is the first thing that they will see.

Once I finish shaking the employees hand, I go to my areas of operations and meet with my department managers to see what they have done from my notes and what they lack and make sure that if they need any help.

Immediately after that I go to the first management meeting of the day, to check my Store Managers priorities, updates etc.

Throughout the day I check for inventory management, check that merchandise is well stocked, and plan for upcoming events in my department as well as other department to work as a team with other assistant manager or co-managers.

Also, I make sure that customers are well taking care of, make sure that cashiers are smiling and taking care of clients.

The hardest part of the day is time, but with a well time management, and good leadership we are well on our way to keep a good organization with the help of our associates and department managers.

The most enjoyable part of the day is the customers are smiling to see the store well aligned, well stocked and that employees can make the best of the day, by listening to them, either work related or home issues. And lastly that my family is happy to see me happy that I am doing what I like.

4.0

Assistant Manager (Former Employee)

13.9.2015, Job Location: Ardmore, OK

I worked for Walmart for about 8.5 years. I started as an overnight stocker and after a couple of promotions, I became an assistant manager. I liked many aspects of the job including being able to interact with customers and employees. I also liked selling a lot of product during the day and being able to come in at night and basically rebuild everything. Sometimes on extremely busy days the shelves would be quite empty and we would be able to put out enormous amounts of product, which would free up space in the backrooms, make our store look better, and make us ready for the next business day.

I learned a lot about merchandising, managing people and interacting with customers. The hardest part of the job was also probably the most rewarding, which was coming in to manage an overnight shift when the shelves were pretty much empty from the day before, and being able to fill the shelves and features and generally make large amounts of merchandise ""go away,"" while also making a lot of product available for the day's business.