Walmart Employee Reviews

1.0

Cap Team 2 Associate (Current Employee)

25.11.2019, Job Location: United States

I've worked here for less than a year on cap 2, and I already have a lot to say about Walmart.

The managers are all awful, power hungry, creepy, pay check-wanting, inconsiderate people. They scream at you for nothing, stalk you around the store, and only have their job because they applied for it, not because they qualified. They did nothing about more than one ethic report I heard was made because of something going on before I worked there. All of them sit on their phones in the office but will yell at you because you aren't fast enough.

Their time expectations are unrealistic, because they have never worked on the sales floor a day in their life. Two hours for two pallets worth of hanging apparel, PLUS two stacked 5 boxes high breakers of apparel? You can never find a manager, and if you do you're lucky.

This job is very physically demanding and mentally exhausting. They hound on you specifically if you have a voice and speak up when something is wrong, but if you're quiet they turn the blind eye to everything you do.

Cap 2 is expected to get departments 13, 79, 2, 46, 40, 8, 4, apparel and a huge chunk of grocery, for what? So overnights can sit around and not finish anything. But we are never appreciated for what we do.

Supervisors could care less about you, have extreme favoritism, don't know how to communicate to you. I don't recommend this job to anybody, especially if this is your first job and you're a minor.

1.0

CSM Customer Service Manager (Former Employee)

13.11.2019, Job Location: Dublin, OH

This location is almost in Powell, Ohio (7730 Sawmill Road, Dublin, OH) with customers that have higher wages and are very spoiled.

- Streaming from managers to other staff or to other managers.

- The entire time you’re preforming the duties of this stressful position your responsibilities; listen to the store speaker announcements, wear an ear piece for the radio, listen and assist customers, listen and assist associates, listen and assist managers, listen and assist the other chief that think he/she is a manager, walk while looking down at the VT70 - cell phone size computer and look over the schedule.

Pros - wonderful staff

- $15.50ph

Con - Wages for the other staff/associates are around $11.50 - $12.50ph.

Poor leadership, very unorganized, too much work for one human being (inside, outside (push carts and propane), front of the store (AP team - Greeters, customer service desk with phone calls, cashiers, jewelry, face-to-face customer complaints, etc.), back of the store, almost all departments are your responsibility).

- You’re thrown into the position with very little training and very little time to do any additional training needed on the computers during your busy shift.

2.0

Accounting Office Associate (Current Employee)

3.11.2019, Job Location: Spanaway, WA

Spanaway Walmart is an ok place to work. It is very fast paced but retail can be very stressful. Sometimes the environment we experience in Spanaway, can be very dangerous. I do enjoy most of our daily customer's as most people in this world are good.

Walmart eliminated most of their office positions to centralize everything in Arkansas. They offered me a severance package or another position. I decided to stay as a Customer Service Manager, but staying in the Accounting Office doing the same thing I had been doing. The new Title/Position offered me more money and I was happy to help my new Management Team learn the office they knew nothing about. I cared about my office and did not want to see it crumble.

Customer Service Manager is a much more fast paced and stressful position. We are responsible for running the entire front end of the store. I enjoyed my responsibility of training new management team members and new associates to work in the accounting office. I am ready for a change and new opportunities to grow as an individual

2.0

Order Filler (Former Employee)

31.10.2019, Job Location: Clarksville, AR

I had been trying to apply to the 6082 distribution center for 5yrs after getting out of the Army and I finally got a hold of someone in HR there and he specifically told me that IT DID NOT MATTER THAT I WAS A VETERAN even though they had all their commercials out saying that they always put veterans first and they were re-hiring people that they had fired multiple times before I would even get an interview.

Then I finally got a job there working as an order filler for the meat and produce section and I was immediately met with a hostile work environment. As soon as I started one of the other employees was going to my supervisor telling him that I was leaving things screwed up in certain areas, after this went on for a couple weeks my supervisor finally decided to have me write down things that I noticed were messed up and the times and locations that they were messed up at so he could track who was actually doing it, the next week the worker that I thought had been the one that was causing the problems "transferred" and I was back to work.

Then some of the other guys decided they were going to start doing the exact same thing to me and I even over heard them gripping about me actually turning them in for it like I had to do with the other guy when I first started. It has decent pay but if you aren't in the special little cliques that go on there will be nothing you can do and they will either make you get fired or you will have to resign.

4.0

Receiving Associate (Former Employee)

19.10.2019, Job Location: Holly Springs, MS

My typical day at work starts with me clocking in and going to the employee vending machine before starting a tiring shift. some days were easier than others but for the most part, it was a stable work environment. I learned a lot about retail and how big stores like Wal-mart function to ensure they meet customer and employee satisfaction.

Management was confusing, you'd have one store manager and then you'd have a team of supervisors who where not mangers but they do everything a manager would except for the correct thing, meaning the profession wasn't there at times, they weren't always prepared and they could be a little disrespectful in a couple cases but it doesn't make them bad managers, sometimes the day got the best of them. the hardest part of the job would definitely be getting chewed out by management for incompletion of a maxed-out delivery truck that had to be completed within two hours no matter the size and with only a fraction of the team members required for the size of some of the trucks we were getting, however, the most enjoyable part of the job would have to be the people you work with, and its not all bad sometimes management cooks food for the employees, they do giveaways, you get benefits, you get your hours (depending on position) you get bonuses every 3 months and they pay extra when your at work and support you when you cant be.

2.0

Electronics Associate/Cashier (Former Employee)

1.10.2019, Job Location: Southcrest Parkway, Southaven, Ms.

A typical day would be staying busy helping customers or cleaning and stocking.

I learned how to present and explain the merchandise and how to clean up chemical spills.

There were many managers pulling you in many directions. I barely knew who to take directions from.

Workplace culture consisted of some enjoyable employees to work with and some that resisted helping elderly people with putting minutes on the prepaid phones saying it wasn't our job. I could not see where it would hurt to help and I considered it common courtesy or good customer service.

The hardest part of the job was frustration due to no one being in place to consistently teach you. New people learned from the employees that had been there awhile. Sometimes one would tell you one thing then another something different. Sometimes it was just too busy when you were trying to learn. The person explaining something would get pulled away to help a customer with something else. It was hard trying to get help to get a television from a high shelf in the back. You had to wait for someone which caused the customer a long wait time. The guys in the back took their sweet time coming to assist.

The most enjoyable part of the job was being able to assist and please a customer and know that you made their day a bit better in some small way.

3.0

Overnight Support Manager (Former Employee)

28.9.2019, Job Location: Jefferson City, MO

Any workers under management level are trained by computer programs on how to do their jobs. Management levels are now sent to training academies to be trained on certain aspects of their jobs which is better than the old computer program course they used to be required to do.

When I worked in the academy most days were preparing classrooms for incoming trainees, then doing a mix of in class training and hands on training on the store floor. Days I didn't have class I was to do audits or help out in the respective departments I trained managers in. When I was put in Support manager position I was given the back room. I took the position when I was told I was too young and needed more experience before applying for an Assistant manager position (even though I had 4 years of experience as an Assistant manger from other companies).

I was under the impression I would be working with the other associates to gain the experience needed however, found out I was to be the only one in the backroom cleaning it up by putting up overstock and getting rid of trash and empty pallets. After 7 months in this position, I asked about the Assistant Manager training program again and I was told I needed to hold my current position for 5 years before they would let me apply. I left the company after this.

3.0

Cashier / Customer Service Manager (Former Employee)

18.9.2019, Job Location: Guymon, OK

While Walmart was not my first choice for employment, I was hired as a cashier and quickly advanced to training for the position of Customer Service Manager in the short time I was there. My work consisted of typical cashiering work, maintaining my work space and handling cash, card and check transactions in a friendly and efficient manner. While training for CSM, I managed lanes, took care of issues above cashier level and handled cash and change both at the CSM station. I also pulled cash from registers as part of end of shift activities, delivering cash to the cash office for upper management to handle for the store. I also worked at the customer service desk, handling customer complaints, returns, exchanges, payroll check cashing and wire transfers.

The most difficult part of the job is working with the public. Most people are friendly or indifferent, as they're shopping and ready to head home with their purchases. However, you will occasionally meet a difficult or rude individual, and must be able to handle the situation as tactfully as possible while continuing to serve other customers as part of a retail service team.

I enjoyed my coworkers most, having developed some friendships that I have maintained since leaving Walmart.

1.0

Cashier (Former Employee)

5.9.2019, Job Location: Washington, DC

You can only call out 5 times before they fire you. Each point that you get takes 6 month to get rid of. They expect you to do so much with little pay. I was a cashier and I was never able to leave out on time.

Management is terrible. I tried to get transferred and they gave me the run around. A girl that worked less than 6 months was able to transfer, but I worked there for over 6 months and they never did anything to help me transfer. The CSMs are never to be found when you need them. Each day I worked 5hrs and 30mins and I was only allowed one little 15min break. I always had to put piles of re-shop back and deal with long lines all the time for only one short break. They fired a cashier for attendance, but the only reason she was gone was because she had health problems.

The lady told them that in advance when they hired her. You can only get a 10% discount and Walmart is picky about what you can use that discount on. The discount only takes $1 or $2 off and taxes adds it right back up. Everyone have to work on Holidays. If you call out on holidays, that is an automatic 3 points.

I worked on Thanksgiving one time and they gave everyone that worked on Thanksgiving a 25% discount card on the last day the card was usable. They told us that we could only use the card on our break or if we were clocked out and the card expired at midnight.

1.0

Food Sales Associate (Former Employee)

25.8.2019, Job Location: Tampa, FL

I got injured on the job and then they fired me because my PT took longer than 2 weeks to fill their paperwork out. I now have a chronic back problem because of Walmart and I’m not even 30.

3rd shift is full of mouth-breathing troglodytes that left frozen merchandise out on the floor or unlabeled in the back, saddling me with extra work.

Despite constantly asking to have a morning shift the same day my DM was off to prevent stock pile up I kept getting told there “weren’t enough shifts” so every Friday the freezer would get filled with items, not picked, and it would cause problems until Wednesday.

Department Manager positions were handed out to whoever kissed the ASM’s butt the most while I watched hard workers never get ahead.

Did I mention I got fired after a work related injury? Yeah, not cool Walmart. Sedgwick (the company that handles your injury cases) told me I was in the clear because a 3rd party was failing to deliver paperwork. I kept you updated on this the whole time and you still fired me after it was your pallet jacks that blew my back out so I couldn’t even walk for 3 months. Even 1 year later I still have trouble walking and cannot straighten my right leg due to nerve pain.

Thanks for saddling me with all those medical bills btw while I couldn’t care for myself. Not like I lost my house or anything because of it.

I will never step foot in another Walmart because of your atrocious behaviors.

1.0

Cap 1 supervisor, ZS, Trainer (Former Employee)

14.8.2019, Job Location: Plano, TX | August 14, 2019

Ineffective and inexperienced managers. Management does not stay on the company programs. This problem is companywide. There is a huge focus on minimum inventory levels to save money company wide. Because management does not adhere to programs the result is constant out of stocks and upset customers!!! The company culture knows the customer will be inconvenienced but believes they will learn to deal with it!!

Anyone trying to run the programs correctly is ridiculed--I was a trainer and experienced this first hand!! As a result , employee moral is always low. Daily pep talks are the norm. Compensation, --time off--insurance--sick time are near competitive but always changing. Usually the employee gets the short end of the stick when there is a change.

Bottom line===NO leadership at store levels, poor company culture,terrible customer service. If you are a " YES MAN" this is the job for you. I did meet many people from all walks of life. My daily interaction with them made the job tolerable. The most enjoyable part of my job was seeing people under my supervision get promoted!

I personally chose to be passed over for promotion on several occasions. My personal reviews were "ALWAYS" excelled in performance.

5.0

Fresh Cap 2 Associate (Current Employee)

2.8.2019, Job Location: Flowood, MS

Honestly Walmart has been my first job within my life time where as I started, a couple months after graduation. When I first started there were butterflies, but having those butterflies drove me to maintain, adapt, continue to keep going. I learned a lot from some of the best associates in my department and out, started off within produce, worked my way up to learning meat, after that even though inexperienced I learned how to cut meat in deli due to short staffing, serving as well.

Management you had some of the best, instead of seeing them just as your manager I saw them as family do to connection, you had a very strong bond with fellow associates. The most enjoyable part of the job I would say would be helping customers, sometimes you'll have customers who shop daily begin to build a customer / associate relationship meaning they can come in the store shop, and come speak to you enjoying conversations, as you help find items or provide any information that they seek.

The hardest part of the job honestly there's no hard part unless you personally make it hard for yourself, things can be a little frustrating at times but long as your self-motivated, guiding yourself, I guarantee you'll make your job easy.

1.0

Electronics, photolab, cashier (Former Employee)

29.7.2019, Job Location: Casper, WY (CY)

This job was so stressful I hated my life and went to the doctor for antidepressants and anxiety meds.

I worked at two different Walmarts and both were terrible in their own ways. They lack help in every single department and pull people from other departments to help out, leaving little to no one in that department. How does that make sense? NEWS FLASH, having ONE PERSON to run electronics, photo lab, OGP, and freight is not okay. Hire more people or get some robots to help out.

Customers were constantly talking down to me and yelling at me. This was an everyday occurrence. Management is a joke and will think you're lazy even when you work really hard. A customer tried to pull a fast one on me at the register one day and I had a mental breakdown. The CSM embarrassed me even more and told me it was all my fault and walked away while I was crying at the register. Co-workers were unfriendly and rarely said 'hi'. All they did was gossip about everyone behind their backs.

I could write a book on the horror stories I experienced while working here. I now work at a job with a positive work environment and managers that have your back when situations arise. Customers have a little more class and are easier to deal with because it is not Walmart.

As a side note, the managers at this particular store like to hide in the MO and play on their phones. I saw this on multiple occasions and especially when it was busy.

1.0

Multiple Positions (Former Employee)

20.7.2019, Job Location: Bonney Lake, WA

Every terrible thing you've heard about working for Walmart is probably true, honestly. The pay isn't good, they don't like to work with you on scheduling, and the associate benefits are nothing special. That, and the managers are almost all horrible, awful people. Seriously, like most of them are just terrible humans, though I think it's the Walmart culture that influences people that way.

It was incredibly unpleasant to work there more often than it wasn't. Managers will lie to you about advancement opportunities to keep you in grinding in the same position, while dangling fruitless promises in front of you. They are manipulative, passive-aggressive and outright verbally and mentally abusive in some instances... and they get away with it. And if you speak up or have the audacity to defend yourself, they will absolutely retaliate and find a way to punish you.

There is no form of associate recognition for your contributions and no one is there to support your development in the company. To quote the store manager "you're paid to execute, not to think." During the holiday season, they give you broken stuff that can't be sold anymore as your gift, because they're honestly that cheap (Largest retailer in the world: nothing says "we value you" like clearance bath care, mismatched candles or half a set of dishes. XD). AND! And, they don not take harassment claims seriously; it's disgraceful. Do not work there if you have any other prospects. Walmart just wants warm bodies; they don't care about you at all.

1.0

Sales Associate (Former Employee)

6.7.2019, Job Location: Butler, PA | July 6, 2019

Management seems to lack basic human empathy, treating employees as replaceable cogs rather than actual people. They care only about whatever junk corporate sends their way, such as whatever is detailed in Walmart's "one best way," though they often seem to disregard that for no apparent reason too.

You are never given enough time or people to get the jobs you are assigned done, be it as a regular associate or a manager, and you don't hear the end of it when you - to nobody's surprise but theirs - fail. You're also lucky if you even get to work in your own department, with the store loving to move everyone, manager and associate alike, around the store at seemingly random.

Even their supposed commitment to the customers seems like a sham, because they frequently make decisions regarding the associates/managers that directly affect the customers in a negative fashion. I genuinely wanted to help customers at my job, but I felt I never had the chance to properly do so. In one instance, I was so busy with customers that I couldn't 100% finish a task I'd been assigned by my support manager at the time, and I was reprimanded the next day for daring to ask my coworkers, and friends, to simply throw the resulting product in some boxes, label it, and put it in the bins.

Simply put, you cannot win at this store, not with the customers or with your managers. Nor, now that I think about it, with the pay. Sure, they increased it, but it's sad when people who've worked there for years wind up getting paid less than the new hires, as was the case when I was there.

2.0

Sales Associate (Current Employee)

24.6.2019, Job Location: Fort Worth, TX

From what i see at this establishment is budget is more important than customers and associates. A few managers know and how to do their jobs as well as listen and try to work with guests and associates but most of them do not or do not care enough.

Little to no people and hiring is very slow with more people getting fired or quitting there is not enough people to support those we lost.

Pay is good but not enough to the extent of what we have to do feeling more that we are getting paid less for the mount of work put in.

Rare communications on the sales floor the mentality i have seen at this establishment is that its my way or the highway with no ability to give constructive feedback without being punished or afraid of getting fired.

Little to no help from the department managers is another situation i also encounter when I, for example, work the register and also stock with my department manager they, that can also do the same things and much closer and has eye view of the customer, decides to call me instead of helping the customer themselves.

I have multiple times tried to voice my concerns about this establishment and yet im being unheard or that my advice is not good enough since im a sales associate no one should feel this way at a work place but many of us that work their do and the reason why they leave, purposely get fired, move to a different store, or find a new job that actually cares for the associate.

Apologies for some miss abbreviations and punctuation.

1.0

Wal-Mart Associate (Current Employee)

17.6.2019, Job Location: Salem, MO

Highly political, discouraging growth even when you show you are willing to go the extra mile. It will drain you. If you have any condition or injury, get documented immediately and have specialists cover all possible incidents that might come up. It doesn't matter if you are missing a foot, you will be given "productivity" coachings/discussions for not moving relatively fast enough.

Customer service is no longer priority despite what is loudly proclaimed, boxes are. They want you to find a way to move on if any customer takes more than a couple minutes. It's a policy that will be the downfall of the company, they will continue to lose technical-minded and creative thinkers. Asset Protection is turned on employees to create "productivity cases" when the employee is disliked by management for any reason. I have been accused of taking breaks too long on a day of the week I haven't worked in 3 years. I didn't believe the warnings of why people were quitting, now I have stayed long enough to see why.

After 4 raises, 3 have been negated by increased base pay, so it's the equivalent of having worked here a single year. Essentially, you work under siege for a pittance, slowly having your enthusiasm eaten away and replaced by bitterness til it's merely the connections you have made, pure stubbornness, and that subsequent employers wouldn't quite understand the nature of the job place if you just walked out.

So you stay, grit your teeth with pride, and fill out a resume to find a place to put your skills to use. That is growth at Walmart, realizing you shouldn't be there.

4.0

Asset Protection Associate (Current Employee)

28.5.2019, Job Location: Orlando, FL | May 28, 2019

I've been in asset protection for 4 years between working at Walmart, Target, Sears, and Ross. Walmart doesnt give you the proper training to do your job, luckily I have learned everything I need from other companies and adapted very well. As an asset protection associate you must be able to run your position like a business and not depend on anyone. You will have minimal oversight and management will expect you to complete your duties without them telling you to. If you can handle that you will be fine, if not you will be coached, demoted to customer host (door greeter), or fired. Asset Protection Associates (APA) in Florida make $15/hr and more if you have experience.

APA Job duties are:
• Detect internal/external theft, safely apprehend shoplifters; and investigate fraud, criminal activity, and violations of company policy.
• conduct daily, weekly, and monthly audits for safety, security, and merchandise protection.
• review key reports such as refund review , void transaction, scanning exception, associate discounts and then investigate discrepancies.
• Maintain high safety and OSHA standards, ensure security and safety practices are in place and being used.
• Complete all paperwork, logs, and documentation required for business functions and obtain evidence, take statements, write case reports, provide courtroom testimony, and partner with district asset protection managers, market asset protection managers, and law enforcement.

3.0

floor associate (Former Employee)

21.5.2019, Job Location: Seneca, SC

A typical work day was fairly easy you were told what to put out on the floor and when to get it all done.

While doing your job you had to stay alert to any customer needing help or any accidents that might occur. I learned how to work just about every department in the store and was always called on by other departments when they needed extra help.

Management was normally ok some of them would go out of their way to help you either at work or would listen to you if you had a personal issue and needed someone to talk to. However, sometimes management would pick favorites and that made it hard to move up in areas of the store. If you were their best worker and you wanted to move somewhere else, you had a 50% chance on whether or not they let you go. The workplace was ok but a lot of times it was like being in high school dealing with drama. The best thing to do was to limit who you talked to and what was said there.

Keep personal issues to yourself and away from the workplace. The hardest part of the job for me was every department would call on me at least 5 times a day every 10-15 minutes to help them while I would try to do my other jobs. This lead to more overtime for me and less time with my family. One of the most enjoyable parts of the job was I did make a handful of really good friends that I could count on, and most of the time the pay was good.

3.0

Cashier (Former Employee)

9.5.2019, Job Location: Hialeah, FL | May 9, 2019

For the first 2 1/2 years I worked at walmart as a cashier from (2014-2016) I enjoyed it, I had funny and cool coworkers along with some nice managers which made working there good regardless of some customers.

Then towards ending of 2016 to beginning 2017 when new management came everything went down hill, walmart started to change some of their policies from attendance, uniforms, cutting hours. But working where you don’t speak or understand spanish is difficult! They were rude and disrespectful and some of the managers had favoritism towards some of the employees.

Certain holidays or days they would feed us food, desserts and treats. Depending on the manager if you need to change your schedule or get days off you can. When it came to holidays is when you can take advantage of overtime or times when the store was pack with customers. Being a cashier was stressful at times when the lines was super long, customers would bring up things that didn’t have a price tag on it, customers card didn’t work, or saw a different price for an item which had to get approval from the csm.

When the lines were long was a hard tasks when you needed management where there were sometimes like 2 available and like 5 cashiers flashing their light. The occurrences for late or no show was I think 9 and they weren’t so hard on you. Fast paced but it helped time go by quick only if you had straight customers coming through your line.

Sometimes having a long line made you take your breaks or lunch a little late.

3.0

Cashier (Former Employee)

29.4.2019, Job Location: Norwalk, CA

A typical day at work i walk in clock in and go the front end and load my bags on my register and get my jur and count it. I learned with an Employee how to do the lbs/ amount and enter give you the right total of lbs when counting fruits or vegtables by lbs. The Management here is great there always there when you need them.

The work place is mostly cleaned all day and organized. The hardest part of the job is Customer Service you can not make all customers happy but you can always try withba Smile. My Enjoyable moment of the job for me is when my Customers ask for me by my name and if im not there they will leave and come back and say hi and ask how i am they made me feel like family and that is what made me come to work. I would work here if you have patiance to work with the public and others and can do Customer Service.

I did my job to the fulliest and got Rewarded by the Ceo of Walmart for all my hard work i did as a great Cashier for Walmart for 5 years i reccomened this job anytime. I also helped customers online to do orders sent to their home and got alot of buttons for my jacket at Walmart to show my apprication to help cuatomers at all times where evervi am in that store.

Just Remember when a customer needs help and so does another one at the same time help the first one and then tell the other customer nicely ill be right with you when im done with them okey Thank you for waiting. Just treat a customer like you would treat your family.

1.0

Sales Associate (Current Employee)

26.4.2019, Job Location: Virginia Beach, VA

Your basic a slave work horse. They fire people to save money then keep a few people to operate abs stock the entire store, it doesn't matter what Department you work in, you will pull freight to the floor and stock every department so they can save money by not hiring more help. So customers needing help in a specific department will wait longer just received that help because if you work in hardware you could be stocking groceries on the other side and when the customer calls for help they have to wait for you to take your freight back because you can not leave freight on the floor.

Before you can go help them. then you get yelled at for not having the stock put up fast enough then when you finish stocking on the grocery side then you have to go stock on the other side of the store.

Maybe 3-4 people stock the entire General Merchandise side of the store. Not to Mention constantly having to stop putting up freight to help Customers find an item that you have no idea where is but you are not allowed to tell the customer that you don't know you have to just walk around looking for the item which takes more time and we receive no education along the items but we are not allowed to tell the customer this the customers think we have been trained on the products we carry in the store.

We are basically told to lie to the customer to save face for Walmart.

2.0

Asset Protection Associate (Former Employee)

24.4.2019, Job Location: Montgomery, AL

Working for Walmart was an amazing experience especially working in the Loss Prevention field. However, management did have their favorites and I was not one of them for what ever reason. I was terminated from Walmart for reaching the threshold for points before you were terminated.

With this, I was sick, throwing up at work, and had to leave to go to the doctors. With excuse in hand putting me out of work for a period of 1 week, I came back to work and tried to hand them my doctors note. They did not accept it and would not remove the 7 points (1 point per day) from my record. After I came back from being sick, I worked one day, was off the next and I was terminated on my day off.

I went to work the following day thinking I had a job, but they did not bother to call me saying to not come to work. So after showing up, I found out I was terminated and had to turn right back around and drive 45 minutes home. Circling back to the point system, I know for a fact they could have taken those points off.

As asset protection, we get notified every time a change is made where points were taken off, or attendance times were adjusted. There were certain people that would constantly have their points removed and were able to keep their job but not me.

4.0

Wal-Mart Associate (Former Employee)

11.4.2019, Job Location: Kenai, AK | April 11, 2019

My typical day would be to go in and open the bakery, this consisted of turning on the industrial oven and breaking out the predetermined number of doughnuts from the freezer. I would then have to start warming the icing, by that time I could start cooking the doughnuts in the oven and running them through the glazing machine called a thermoglazer.

While the thermoglazer is running I would ice the non-glazed doughnuts by hand and set some of the finished doughnuts in the display case, and box the rest to be placed on the shelves on the bakery floor. Then I would start on the breads, taking out racks of them from the cooler prepping them, and then cooking them. While they are cooking I am taking old bread and doughnuts off the shelves. Once all the bread is done cooking I start bagging them and moving them onto the newly vacated shelves. After which cleanup begins, by which time my shift ends.

The hardest part of the job was the learning curve, mostly due to the fact I had to learn to open the entire bakery on my own in less than two days. After those two days I was tossed into the deep end, with help arriving about two hours after I start.

2.0

Front End Worker (Current Employee)

6.4.2019, Job Location: Hutchinson, MN

When I first started working here, I felt like management actually cared about our customers and their experience at our store. I still feel that way, but corporate is making that next to impossible for us as employees to follow.

Most days, we don’t even have enough people on the front end to have more than one register open at a time, leaving our customers upset and frustrated. I hear more and more customers saying things like “this is a joke” or “why do we still shop here?”. I have seen many instances where the people running the front end have to do that from a register, a door, or the service desk.

When those people call for help on the front end due to long lines, they rarely get a response, and when they do help doesn’t show up until ten to twenty minutes after the first call. Part of the reason is that we simply don’t have enough staff. Part of the reason is simply because there is no sense of urgency in this store to do what we need to do to make our customers happy.

We have 18 self checkouts and 14 regular registers and on most shifts (mostly at night) we rarely have more than 8 people on the front end to run these registers. These 8 people include the 2 door greeters, the person at the service desk, and the 2 people who are in charge of running the front end. This leave 3 cashiers. 1 for the grocery side self checkout, 1 for the general merchandise self checkout and 1 for the registers.

All because corporate is regulating labor instead of each individual store like we used to. So much for caring about our customers.